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Asylum Seekers & Families (ASF) Caseworker

Glendale (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Glendale (United States of America)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Refugee rights and well-being
    • Migration
    • Protection Officer (Refugee)
  • Closing Date:

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Job Summary:

The primary role of the Caseworker for the Asylum Seeking Families (ASF) Program is to provide comprehensive, culturally appropriate, client-centered case management services for program participants, including completing eligibility screening and enrollment paperwork, developing service plans, and providing education about community services, resources, and legal services.  This position is also responsible for assisting with administrative tasks including case notes, case file management, and data collection.


Major Responsibilities:

·Provide comprehensive case management services to asylum seeking families and survivors of torture.

·Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations and others to inform service providers and asylum seekers of programs and services.

·Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants.

·Complete social and legal assessments for all enrolled clients.

·Develop a service and safety plan for each Program participant.

·Provide comprehensive case management services, including assisting with accessing community resources through local partners.

·Provide appropriate legal referrals and help identify and arrange social activities in-line with service plans.

·Guide and assist participants to receive support services in the community based on their service plan.

·Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically-appropriate services.

·Complete case notes in a detailed and timely fashion.

·Implement client satisfaction surveys and client progress surveys at intervals outlined in the grant proposal.

·Ensure all family data is entered into data management system in a timely manner.

  • Participate in all program meetings, staff development activities, and fully engages as a member of the team.

·Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

·Support statewide efforts to support the needs of asylum seekers as requested and needed.

  • Other related duties as assigned.

Key Working Relationships:

Position Reports to:  Safety & Wellness Manager
Indirect Reporting:
Managing Attorney

Other Internal and/or external contacts: The ASF Caseworker will be responsible for developing relationships within the IRC network, particularly the Phoenix Welcome Center, and external relations with social service agencies and government entities to expand the role of IRC ASF programs

Internal: IRC ASF programs, Phoenix WSurvivors of Torture program, Therapeutic Services, Anti-Trafficking Program, Intensive Case Management Program, Victim Advocate

External: Arizona asylum seeker coalitions, Attorney offices providing pro-bono legal services, social service agencies, community education presentations, community outreach

Job Requirements:


  • Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

  • 1+ years of case management experience in a social services environment.

Demonstrated Skills and Competencies:

  • Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
  • Ability and willingness to drive 15 passenger van.
  • Strong attention to detail with the ability to prioritize and manage time effectively.
  • Problem solver capable of working well independently and as a part of a team.

Language Skills: 

  • Proficiency in written and spoken English, bilingual ability preferred in Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

  • Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
  • In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

·Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).


We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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