Resettlement Caseworker

IRC Background:Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression. For over 25 years our Phoenix office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening and case management for victims of trafficking.

Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.

Job Overview: The Caseworker provides client-centered, trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Provide and coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Request, plan and track direct assistance expenditures on each new arrival assigned case and ensure adherence to budgetary and contract compliance requirements.
• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/ or IRC organization vans to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group such as Arabic, Farsi/ Dari, Kinyarwanda, Swahili, French is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Ability to work in a flexible work environment.
• Ability to lift and carry items up to 50 pounds.
• Valid driver’s license and access to a personal, insured vehicle.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Will at times need to be able to lift and carry up to 50 pounds during field work in providing food for clients and setting up client homes.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.