Data Program Manager

Technology and Operations supports the organization’s work by providing reliable and scalable solutions for the IRC’s offices around the world.

The Data Team at IRC is responsible for the design and delivery of data technology and data programs at the IRC. Our team is committed to high-impact results by encouraging relationships across the organization, driving continuous improvement, and delivering value through the implementation of high-quality, strategic data programs.

Job Overview/Summary:

Success looks like a global humanitarian leader with a strong understanding of the value of data, technology, and operations. You are highly organized and aspirational, adept at collaborating with a small team or working alone, have a high level of emotional intelligence (e.g., empathy, self-awareness, self-management), a positive outlook, and seek feedback for continuous improvement.

Major Responsibilities:

Program Management

• Lead cross-functional, multi-disciplinary teams across all phases of the data project lifecycle
• Partner with process partners, business partners, and technical colleagues to drive implementation and ongoing improvements
• Document and analyze organizational needs across multiple departments and translate them into program actions and requirements
• Design and implement best practices and processes that enable teams to move quickly and efficiently
• Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans
• Maintain program feedback, issue, and risk logs
• Coordinate across cross-functional partners to identify constraints, dependencies, issues
• Help create and foster a team culture of data and operational excellence
• Develop training materials and communications that champion data programs

Data, Analysis, and Research

• Design simple and context-appropriate data collection tools and data visualization products
• Maintain high quality standards by ensuring data is flowing correctly across systems
• Lead documentation, time management, and completion of data collection and visualization technical work tasks by partnering with Developers
• Lead testing to validate data integrity and data quality
• Commitment to attention to detail and organization
• Problem solve and fix data quality issues in a timely manner

Key Working Relationships:

• Data Team
• Process Partners, Business Partners, data and systems focal points, data team, and technology colleagues
• Decision makers and Operations leads in the IRC’s Regions and Programs

Position Reports to: Deputy Director, Data Excellence

Minimum Requirements

• 3-6 years related work experience
• Humanitarian first attitude
• Positive attitude and compassionate communications
• Ability to lead, manage, and be flexible to change course through ambiguity
• Relationship builder and community connecter
• Be an excellent communicator. You are especially skilled in making complex ideas simple to understand through written and verbal modalities
• Familiar with data collection and visualization tools (e.g. Microsoft Power BI)
• Experience with program/project management tools (e.g. Monday.com, Trello, Jira, Microsoft Planner)
• Strong knowledge/interest in technology and analytics
• Experience communicating complex technical concepts to non-technical stakeholders
• Ability to manage time with competing priorities to meet deadlines
• Self-starter and a critical thinker that can work independently and drive projects forward
• Experience in leading and influencing others
• The ability to learn global humanitarian aid programming (e.g. supply chain, grant proposals, program design, procurement) quickly. Prior global NGO experience preferred.

Preferred Additional Requirements

• French, Spanish, or Arabic language abilities at a conversational level or higher is a plus

Working Environment:

• Standard office working environment

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, la Responsabilité, et l’égalité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.