Intern - Knowledge Management and Systems Technology

Background

CORPORATE BACKGROUND

UNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results.

UNDP is working to strengthen new frameworks for development, disaster risk reduction and climate change. We support countries' efforts to achieve the new Sustainable Development Goals, which will guide global development priorities through 2030. The key 2030 Agenda principle of leaving no one behind and stamping out inequality is at the core of everything we do.

UNDP focuses on helping countries build and share solutions in three main areas:

• Sustainable development
• Democratic governance and peacebuilding
• Climate and disaster resilience

In all our activities, we encourage the protection of human rights and the empowerment of women, minorities and the poorest and most vulnerable.

INTERNSHIP OFFICE BACKGROUND

The UNDP Seoul Policy Centre for Global Development Partnerships (USPC), established in 2011, represents UNDP in Korea, works with Korea on international issues, and shares Korea’s development experiences with other countries through global knowledge exchange. Through ‘SDG Partnerships’ in three thematic areas – i) governance, ii) resilience, and iii) development cooperation, USPC acts as a facilitator of global knowledge exchange on innovative and tested-and-proven policy solutions in strategic areas of expertise. USPC’s global knowledge exchange works as a vehicle for the ROK-UNDP collaboration on “creating new solutions, building collaboration platforms, and sparking new partnerships and instruments for development.”

USPC offers a small group of outstanding final year undergraduate, and graduate students, the opportunity to acquire direct exposure to UNDP’s work and gain technical knowledge and experience in international development and multilateral cooperation.

You are invited to join a small, but vibrant team. Whereas the focus of your assignment will be on the tasks outlined in this Terms of Reference, you need to expect considerable amount of multi-tasking and supporting other members of the team.

For more information on USPC’s work, please visit the website: https://www1.undp.org/content/seoul_policy_center/en/home.html.

Duties and Responsibilities

Duties and Responsibilities

No	Duties and responsibilities	% of time
1	Assist and support to USPC activities related to knowledge management Support the design and development of SharePoint and Power BI-based tools and applications to facilitate internal team management, document and topics collaboration, internal and external communication, and information dissemination Support the use of SharePoint within USPC by further developing and adapting team sites and office communication sites linking Excel and SharePoint lists, Power Apps, Power Automate flows, Power BI business analytics functions and dashboards for management purposes Support the drafting of guidelines and taxonomies to classify knowledge products and other documents produced by USPC Design and build other tools such as a mandatory training tracking, budget and spending dashboard for managers and a collaborative calendar.	60%
2	Assist and support programme activities of the development cooperation team Providing support to the designing and piloting of new projects and partnerships with Korean and international actors with a focus on digital transformation – including drafting concept papers, briefs and presentations; Providing support in organizing meetings and events including international conferences, workshops (mostly online) – including drafting of concept notes, coordination with co-organizers in Korea and abroad, support on the logistical and substantive preparations along with note and photo-taking, technical support and required follow-up activities such as drafting reports; Supporting administrative, monitoring, and communications tasks as necessary in the day-to-day office operation; Liaising with partners – in the UNDP HQ, Regional Centres, as well as various governments, non-governmental organisations and academia on various aspects of programme implementation; and Support other/ad hoc activities as seen relevant and needed.	40%

Competencies

General: Ability to take initiative and work independently, with minimum supervision. Highest standards of integrity, discretion, and loyalty. Excellent organizational, interpersonal, communication, and administrative skills. Able to multitask, balance multiple responsibilities, and work to deadline. Commitment to the UN/DP vision, mission, and strategic goals. Must be able to work in a multicultural environment and be aware of political sensitivities. Communication Skills: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others, and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication; and Tailors language, tone, style, and format to match the audience. Teamwork: Works collaboratively with colleagues to achieve organizational and unit goals; and Solicits input by genuinely valuing others' ideas and expertise and willingness to learn from others.

Required Skills and Experience

Education:

• Applicants to this Internship programme must at the time of application meet one of the following requirements:
  • currently in the final year of a Bachelor’s degree; or
  • currently enrolled in a Master’s or PhD degree; or
  • have graduated no longer than 1 year ago from a bachelor’s or master’s degree or equivalent

• Fields of study: Economics, Statistics, Accountancy, Business Management, Business Administration, Financial Management, Business Analytics, Computer Sciences, Library Science, International Development, Social Sciences, Regional Studies, other fields of study relevant for the advertised internship position. 

Experience:

• Familiarity with SharePoint and Power Apps or other similar tools desirable.
• Familiarity with designing, producing and deploying basic business, user-friendly applications using the low-code Power platform and connecting to business data stored in various online and on-premises data sources (SharePoint, Excel, Office 365, SQL, et cetera).
• Familiarity with aspects of project management is desirable.
• Familiarity with issues related to the use of digital technologies in development cooperation is desirable.
• Prior experience with the multilateral system or with a bilateral donor agency is desirable.
• Demonstrated capacity to gather comprehensive information on complex problems or situations, analysing information accurately and identifying key issues and solutions.
• Demonstrated experience of initiative, client-orientation, working in teams, in complex and time-pressured contexts.

Languages:

• Fluency in oral and written English is required.
• Knowledge of Korean is an asset.
• Knowledge of another UN language is also an asset.

Application

• To apply please include in your application one pdf file that includes:
• Your resume in a format of your choosing
• Cover letter (max. 2 pages) including information about:
  • Your interest to apply for an internship with UNDP / UNDP Seoul Policy Centre
  • Your experience in knowledge management / information technology, including familiarity and/or level of knowledge of SharePoint, Excel, Office 365, SQL, PowerApps, and Power BI.
• Incomplete applications will not be reviewed.

Internship Conditions:

• UNDP will not pay interns for internship but will provide a stipend monthly in accordance with the provisions of the UNDP internship policy; all other expenses connected with it will be borne by the intern or the sponsoring Government or institution;
• Interns need to obtain financing for subsistence and make own arrangements for internship, travel, VISA, accommodation, etc.
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship;
• Interns are responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed;
• Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship;
• Interns must provide proof of enrolment in health insurance plan;
• Interns are not staff members and may not represent UNDP in any official capacity;
• Interns are expected to work full time but flexibility is allowed for education programmes;
• Interns will accrue leaves at a rate of 1.5 days per month and will be granted off-days on official UN holidays for the Republic of Korea. If exceptional leave arrangements are necessary, requests must be submitted to and be approved by the supervisors in advance to ensure adequate office arrangements.  

No

Duties and responsibilities

% of time

1

Assist and support to USPC activities related to knowledge management

• Support the design and development of SharePoint and Power BI-based tools and applications to facilitate internal team management, document and topics collaboration, internal and external communication, and information dissemination
• Support the use of SharePoint within USPC by further developing and adapting team sites and office communication sites linking Excel and SharePoint lists, Power Apps, Power Automate flows, Power BI business analytics functions and dashboards for management purposes
• Support the drafting of guidelines and taxonomies to classify knowledge products and other documents produced by USPC
• Design and build other tools such as a mandatory training tracking, budget and spending dashboard for managers and a collaborative calendar.

60%

2

Assist and support programme activities of the development cooperation team

• Providing support to the designing and piloting of new projects and partnerships with Korean and international actors with a focus on digital transformation – including drafting concept papers, briefs and presentations;
• Providing support in organizing meetings and events including international conferences, workshops (mostly online) – including drafting of concept notes, coordination with co-organizers in Korea and abroad, support on the logistical and substantive preparations along with note and photo-taking, technical support and required follow-up activities such as drafting reports;
• Supporting administrative, monitoring, and communications tasks as necessary in the day-to-day office operation;
• Liaising with partners – in the UNDP HQ, Regional Centres, as well as various governments, non-governmental organisations and academia on various aspects of programme implementation; and
• Support other/ad hoc activities as seen relevant and needed.

40%