Immigration Services Navigator
Denver
- Organization: IRC - International Rescue Committee
- Location: Denver
- Grade: Level not specified - Level not specified
-
Occupational Groups:
- Migration
- Closing Date: Closed
Founded in 1933, the
IRC is a leading nonsectarian, voluntary organization providing relief,
protection and resettlement services for refugees and victims of oppression or
violent conflict. One aspect of the IRC is to assist refugees resettling in the
United States. The IRC opened a Denver office in 2016 to provide reception and
placement services to newly arrived refugees. The office is slated to resettle approximately
600 refugees and more than 700 Afghan parolees in the coming federal fiscal
year. Wraparound program services and holistic supports aim to realize positive
impact in clients’ safety, health, education, economic wellbeing, and power.
Some services are limited to refugees and other Office of Refugee Resettlement
(ORR)-eligible populations, while others are open to a broader population of
refugees, immigrants, and forcibly displaced people.
The IRC in Denver’s approach is client-centered, empowerment-focused, trauma-informed, and multigenerational. Advancing racial equity and narrowing the gender gap are priorities for the IRC in Denver. The team’s efforts in this space are ongoing and evolving. Current work is focused on participating in learning and dialogue to deepen understanding and awareness of systemic inequities and systems of oppression; building an internal organizational culture that reflects a commitment to antiracism and gender equality for clients as well as staff, volunteers, and the broader community; engaging clients more deeply in making decisions that affect them, whether at the individual, household, program, or organizational level; using our power and influence to advocate for rules, policies, and laws that address inequities experienced by the people we serve and seek systemic change for the benefit of all who are impacted by these inequities; undertaking intentional efforts to shift dynamics and promote power sharing between leadership and the broader team as well as between staff and clients; and examining and changing practices in recruitment, recognition, and other areas of employee engagement and talent development to prioritize access to opportunity and work toward full inclusion and belonging for clients, staff, and volunteers who identify as Black, Indigenous, People of Color, and LGBTQI, as well as those who have lived experience as refugees and immigrants.
JOB OVERVIEW
IRC's immigration legal services program serves more than 14,000 individuals in 23 sites throughout the U.S. each year, providing accessible and critical legal representation and advice to immigrants and their families in order to acquire the highest level of immigration status available, keep families together, access their full rights, and successfully integrate in the U.S.
IRC is a lead agency responding to the Afghan evacuation and will be serving thousands of Afghan parolees in the US this year through the Afghan Placement & Assistance (APA) program. Under the APA, the IRC is committed to ensuring all Afghan parolees have access to legal services to identify potential legal pathways to remain in the United States lawfully. This position will support access to legal services for Afghan parolees by assisting APA clients to understand their legal status, helping them to navigate administrative processes where appropriate, and ensuring they are able to access a legal consultation and legal services that may be available to meet their needs through qualified, reputable providers.
MAJOR RESPONSIBILITIES
- Provide orientations to clients on parole and immigration legal status implications.
- Respond to appointment requests and coordinate with Immigration staff to facilitate referrals and schedule appointments where appropriate.
- Work with the Immigration department to develop or maintain relationships with legal services agencies to organize joint activities, specifically legal orientations, legal screenings/consultations, and/or pro se workshops.
- Collaborate with colleagues to ensure clients receive information about their status and are able to access a legal consultation; conduct outreach to inform clients of any relevant changes in the law.
- Answer majority of phone-based client inquiries and serve as the first point of contact for immigration legal services inquiries by clients.
- Coordinate a small team of volunteers and interns to assist with activities such as workshops or as otherwise directed by the in-house Legal team.
- Maintain accurate tracking record of all orientation, intake and outreach activities, partner organizations, contacts, etc. according to data collection protocols.
- Assist with reminders for USCIS appointments through phone contacts/text messaging, as needed.
- Adhere to guidance to maintain professional ethics and client confidentiality, and delineation of roles and responsibilities to avoid unauthorized practice of law.
- Other duties, as assigned.
JOB REQUIREMENTS
- Bachelor’s degree in relevant field; related work experience will be considered in lieu of a bachelor’s degree.
- Previous experience with refugee and immigrant legal or social services strongly preferred.
- Front desk and/or customer service experience is preferred.
- Community-based outreach and/or work promoting immigrant rights experience is preferred.
- Experience with data entry and management are a plus.
- Demonstrated success working and communicating effectively in a multi-cultural environment and with Limited English Proficient populations.
- Able to work effectively in a team environment, as well as take independent initiative.
- Excellent attention to detail and strong organizational skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfort utilizing the internet and online software and programs.
- Excellent communication skills with proficiency in written and spoken English is required.
- Proficiency or fluency in Dari, Pashto, and/or Farsi is strongly preferred.
- Demonstrated dedication to immigrant rights, social justice, and/or human rights based on work experience, volunteer service, or educational activities.
- Excellent problem-solving skills and the ability to prioritize tasks and manage time effectively.
COVID-19 VACCINATION REQUIREMENT
In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of full vaccination against COVID-19 to be considered for this position.
WORK ENVIRONMENT
- At present, the IRC in Denver office is partially open. Hybrid remote/in-person work modifications are in place due to ensure staff and client safety given public health guidance related to the COVID-19 pandemic.
- Staff will be provided with IRC laptops and cell phones and must have access to a location with secure internet service where remote work can be performed as needed according to the schedule negotiated with their supervisor.
- All staff are required to adhere to IRC’s COVID risk mitigation policies, which include but are not limited to masking, physical distancing, enhanced hygiene practices, symptom screening, and isolation and quarantine when needed. In some cases, these policies may be stricter than those established at the federal, state, or local level.
- The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all. Staff are required to adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates under policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work, Fiscal Integrity, and Anti-Retaliation.
- This role entails regular travel in and around the Denver metro area to attend meetings, conduct outreach, serve clients, and participate in workshops and other immigration legal service events.
Hours outside of typical office hours, including weekends and evenings, are occasionally required.
COMPENSATION AND BENEFITS
This position is a full-time, 12-month term-limited position scheduled at 37.5 hours per week that is classified as non-exempt and eligible for overtime under state and federal law. Starting compensation is $22.00-$23.00 per hour. As a term-limited, full-time employee, the Immigration Services Navigator qualifies for the IRC’s phenomenal benefits package, which includes:
- Generous paid time off with 20 days of paid vacation per year, 10 days of paid sick - leave per year (not inclusive of paid COVID leave), and at least 9 paid holidays per year.
- Outstanding medical, dental, and vision care benefits with low employee premiums.
- Optional health care and dependent care flexible savings accounts and commuter benefits.
- Life, accident, short-term disability, and long-term disability insurance.
- Comprehensive parental and family leave benefits.
- A 403(b) retirement savings plan that offers generous employer contributions and a matching contribution program.
- A comprehensive employee assistance and resilience program.
- Business travel medical insurance, access to Guardian Nurses, and more.
In addition, the IRC in Denver actively promotes learning and growth for its team members, through staff development accounts that allow staff to engage in individualized goal-aligned professional development, access to a range of talent development offerings to build skills in a wide array of areas from humanitarian principles to management skills, and opportunities to lead and engage with colleagues from across the IRC through communities of practice, special assignments, and designated roles that represent the Denver office, whether here in the U.S. or globally.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at IRC.Denver@rescue.org to request accommodation.
The IRC in Denver’s approach is client-centered, empowerment-focused, trauma-informed, and multigenerational. Advancing racial equity and narrowing the gender gap are priorities for the IRC in Denver. The team’s efforts in this space are ongoing and evolving. Current work is focused on participating in learning and dialogue to deepen understanding and awareness of systemic inequities and systems of oppression; building an internal organizational culture that reflects a commitment to antiracism and gender equality for clients as well as staff, volunteers, and the broader community; engaging clients more deeply in making decisions that affect them, whether at the individual, household, program, or organizational level; using our power and influence to advocate for rules, policies, and laws that address inequities experienced by the people we serve and seek systemic change for the benefit of all who are impacted by these inequities; undertaking intentional efforts to shift dynamics and promote power sharing between leadership and the broader team as well as between staff and clients; and examining and changing practices in recruitment, recognition, and other areas of employee engagement and talent development to prioritize access to opportunity and work toward full inclusion and belonging for clients, staff, and volunteers who identify as Black, Indigenous, People of Color, and LGBTQI, as well as those who have lived experience as refugees and immigrants.
JOB OVERVIEW
IRC's immigration legal services program serves more than 14,000 individuals in 23 sites throughout the U.S. each year, providing accessible and critical legal representation and advice to immigrants and their families in order to acquire the highest level of immigration status available, keep families together, access their full rights, and successfully integrate in the U.S.
IRC is a lead agency responding to the Afghan evacuation and will be serving thousands of Afghan parolees in the US this year through the Afghan Placement & Assistance (APA) program. Under the APA, the IRC is committed to ensuring all Afghan parolees have access to legal services to identify potential legal pathways to remain in the United States lawfully. This position will support access to legal services for Afghan parolees by assisting APA clients to understand their legal status, helping them to navigate administrative processes where appropriate, and ensuring they are able to access a legal consultation and legal services that may be available to meet their needs through qualified, reputable providers.
MAJOR RESPONSIBILITIES
- Provide orientations to clients on parole and immigration legal status implications.
- Respond to appointment requests and coordinate with Immigration staff to facilitate referrals and schedule appointments where appropriate.
- Work with the Immigration department to develop or maintain relationships with legal services agencies to organize joint activities, specifically legal orientations, legal screenings/consultations, and/or pro se workshops.
- Collaborate with colleagues to ensure clients receive information about their status and are able to access a legal consultation; conduct outreach to inform clients of any relevant changes in the law.
- Answer majority of phone-based client inquiries and serve as the first point of contact for immigration legal services inquiries by clients.
- Coordinate a small team of volunteers and interns to assist with activities such as workshops or as otherwise directed by the in-house Legal team.
- Maintain accurate tracking record of all orientation, intake and outreach activities, partner organizations, contacts, etc. according to data collection protocols.
- Assist with reminders for USCIS appointments through phone contacts/text messaging, as needed.
- Adhere to guidance to maintain professional ethics and client confidentiality, and delineation of roles and responsibilities to avoid unauthorized practice of law.
- Other duties, as assigned.
JOB REQUIREMENTS
- Bachelor’s degree in relevant field; related work experience will be considered in lieu of a bachelor’s degree.
- Previous experience with refugee and immigrant legal or social services strongly preferred.
- Front desk and/or customer service experience is preferred.
- Community-based outreach and/or work promoting immigrant rights experience is preferred.
- Experience with data entry and management are a plus.
- Demonstrated success working and communicating effectively in a multi-cultural environment and with Limited English Proficient populations.
- Able to work effectively in a team environment, as well as take independent initiative.
- Excellent attention to detail and strong organizational skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfort utilizing the internet and online software and programs.
- Excellent communication skills with proficiency in written and spoken English is required.
- Proficiency or fluency in Dari, Pashto, and/or Farsi is strongly preferred.
- Demonstrated dedication to immigrant rights, social justice, and/or human rights based on work experience, volunteer service, or educational activities.
- Excellent problem-solving skills and the ability to prioritize tasks and manage time effectively.
COVID-19 VACCINATION REQUIREMENT
In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of full vaccination against COVID-19 to be considered for this position.
WORK ENVIRONMENT
- At present, the IRC in Denver office is partially open. Hybrid remote/in-person work modifications are in place due to ensure staff and client safety given public health guidance related to the COVID-19 pandemic.
- Staff will be provided with IRC laptops and cell phones and must have access to a location with secure internet service where remote work can be performed as needed according to the schedule negotiated with their supervisor.
- All staff are required to adhere to IRC’s COVID risk mitigation policies, which include but are not limited to masking, physical distancing, enhanced hygiene practices, symptom screening, and isolation and quarantine when needed. In some cases, these policies may be stricter than those established at the federal, state, or local level.
- The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all. Staff are required to adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates under policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work, Fiscal Integrity, and Anti-Retaliation.
- This role entails regular travel in and around the Denver metro area to attend meetings, conduct outreach, serve clients, and participate in workshops and other immigration legal service events.
Hours outside of typical office hours, including weekends and evenings, are occasionally required.
COMPENSATION AND BENEFITS
This position is a full-time, 12-month term-limited position scheduled at 37.5 hours per week that is classified as non-exempt and eligible for overtime under state and federal law. Starting compensation is $22.00-$23.00 per hour. As a term-limited, full-time employee, the Immigration Services Navigator qualifies for the IRC’s phenomenal benefits package, which includes:
- Generous paid time off with 20 days of paid vacation per year, 10 days of paid sick - leave per year (not inclusive of paid COVID leave), and at least 9 paid holidays per year.
- Outstanding medical, dental, and vision care benefits with low employee premiums.
- Optional health care and dependent care flexible savings accounts and commuter benefits.
- Life, accident, short-term disability, and long-term disability insurance.
- Comprehensive parental and family leave benefits.
- A 403(b) retirement savings plan that offers generous employer contributions and a matching contribution program.
- A comprehensive employee assistance and resilience program.
- Business travel medical insurance, access to Guardian Nurses, and more.
In addition, the IRC in Denver actively promotes learning and growth for its team members, through staff development accounts that allow staff to engage in individualized goal-aligned professional development, access to a range of talent development offerings to build skills in a wide array of areas from humanitarian principles to management skills, and opportunities to lead and engage with colleagues from across the IRC through communities of practice, special assignments, and designated roles that represent the Denver office, whether here in the U.S. or globally.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at IRC.Denver@rescue.org to request accommodation.
This vacancy is now closed.
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