Microenterprise Supervisor

Job Overview/Summary:

Through the Microenterprise Development Program (MED), the International Rescue Committee provides refugees currently in business or seeking to start businesses with opportunities for business training, one-on-one business technical assistance, and assistance with access to credit and capital.The Program Supervisor is primarily responsible for the coordination of direct service provision, outcomes tracking, and supervision of the MED team.

Major Responsibilities:

Responsibilities may include, but are not limited to:

Supervision:

·Oversee staff, interns, and volunteers providing services to clients enrolled in Microenterprise programs in accordance with IRC’s People Manager Standards.

·Supervise and coach staff through close communication regarding challenging cases; carry out timely, professional interventions to ensure appropriate service delivery and outcomes.

·Recruit, train, monitor, and evaluate staff performance to ensure staff objectives are met.

·Contribute to grant preparation to maintain and/or expand MED programming.

·Participate in IRC network-wide initiatives to understand and share best practices relating to client economic empowerment.

Recruitment of program participants:

·Work closely with program partners to engage potential participants with the MED program.

·Develop collateral materials; distribute flyers and brochures to resettlement agencies, local businesses, community centers, apartment complexes and other places frequented by potential participants.

·Oversee program orientations and trainings to individuals and groups.

Tracking:

• Collect appropriate documentation ensuring participant eligibility to receive services.
• Oversee compliance of case file documentation for program.
• Conduct participant surveys and evaluation efforts.
• Enter data into the program’s information data systems and internal tracking systems.
• Provide Economic Empowerment Program Manager with data for narrative reports to program funders.

Service provision:

• Assess potential MED program clients and assist with preparation to enroll.
• Provide technical assistance to microenterprise clients, making outside referrals as needed.
• Coordinate training workshops, including arrangement of guest speakers and trainers.
• Coordinate with CEO on collection attempts as needed.

• Other duties as assigned

Job Requirements:

·Bachelor’s Degree in Economics, Finance, Business, Development, or related field; graduate degree preferred

·Demonstrated understanding of U.S. business climate and systems, business development, with experience in business counseling strongly desirable.

·Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.

·Strong organizational skills including multi-tasking, prioritizing, planning, and effective time management.

·Fluency in written and spoken English, with bilingual ability in any refugee language preferred.

·Ability to communicate with limited-English speakers.

·Demonstrated multi-cultural experience.

·Computer literacy required, particularly proficiency in Microsoft Office applications (Word, Excel, Outlook)

·Valid driver’s license, access to reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

·Occasional night/weekend work required.

Working Environment: The Microenterprise Program Coordinator position is based in the IRC Atlanta office, which is a standard office work environment.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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