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Asylum Seekers and Families (ASF) Specialist

Glendale (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Glendale (United States of America)
  • Grade: Mid level
  • Occupational Groups:
    • Refugee rights and well-being
    • Migration
    • Protection Officer (Refugee)
  • Closing Date:

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Position Overview:

The Asylum Seekers & Families (ASF) Specialist will provide direct care services and ensure the safety of the families at IRC’s Welcome Center. The ASF Specialist will act as an advocate, educator, coach, and role model for the program participants, as well as complete operational routines in the Welcome Center. The ASF Specialist operates under supervision with moderate latitude for the use of independent judgment and initiative.

Major Responsibilities:

Responsibilities may include, but are not limited to:

·Conduct client intakes including legal orientation, support travel arrangements, and provide resources for clients in their destination locations

·Ensure clients have access to all services provided at the shelter including meals, bedding, clothes, and personal hygiene supplies as needed

·Answer client questions regarding Welcome Center services, and asylum process next steps

·Maintain a clean, safe, secure, and stable center; clean and organize the center and maintain child-friendly spaces

·Complete inventory of Welcome Center supplies and restocking for next day operations.

·Provide support to clients in distress such as calling emergency services as needed.

·Complete rounds throughout the night and answer phone calls.

·Ensure compliance with case documentation, case file management and reporting requirements, adhering to strict confidentiality guidelines.

·Participate in all program meetings, staff development activities, and fully engages as a member of the team.

·Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

·Other related duties as assigned.

Key Working Relationships:

Position Reports to:  Asylum Seekers and Families Supervisor

Indirect Reporting: Asylum Seekers and Families Coordinator
Position directly supervises:   Interns and volunteers involved with asylum seeker services
Other Internal and/or external contacts: Community partners, volunteer organizations.

Internal: IRC ASF programs

External: TSA, ICE and partner organizations and community entities also involved in asylum seeker services.

Job Requirements:

·High school diploma or equivalent and minimum of one-year experience in case work, human services or related field. University degree preferred.

·At least one year demonstrated relevant work experience in human services field; preferably in a non-profit or social services agency environment. Shelter/residential experience preferred.

·Prior experience working with refugee populations or asylum seekers is highly valued.

·Fluency in written and spoken English; bilingual ability in Spanish required.

·Proven ability to contribute both independently and as a key team member, self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

·Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and research skills.

·Good communication skills; experience in a multi-cultural environment preferred.

·Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.

·Ability and willingness to drive a 15-passenger van.

·In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

·Must be able to work nightshift and non-traditional hours, such as weekends and holidays as needed.

Working Environment:

·The Welcome Center is a 24-hour facility; variable work hours, including holidays, evenings, and weekends with regular contact with ASF clients and volunteers.

·This position will work overnight shifts.

COVID-19 Vaccination RequirementIn accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.  

Equal Opportunity EmployerWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

IRC- leading the way from harm to home

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law

Please apply at


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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