Refugee Cash Assistance (RCA) Eligibility Assistant

The RCA (Refugee Cash Assistance) Eligibility Assistant works directly with participants to determine program eligibility, provide enrollment and compliance monitoring, and appropriate counseling at the close of services. The RCA Eligibility Assistant will work across office teams to ensure participant success and continued understanding of program rules.

Major Responsibilities:

• Assess eligibility for program enrollment for refugees, asylees, victims of trafficking, Cuban/Haitian parolees, SIV holders, and other eligible immigrants.
• Initiate RCA enrollment process for participants deemed eligible for assistance. Meet with participants in person, or via telephone/video, to explain program rights and responsibilities, using appropriate interpretation.
• Ensure accurate documentation is collected and uploaded into state database (ARRPODS). Verify potential enrollees are not enrolled in any other cash assistance program.
• Upload and maintain appropriate program documentation in ARRPODS.
• Communicate participant enrollment to both employment and case work teams.
• Request, issue, activate, and troubleshoot payment cards with participants.
• Conduct monthly check in meetings with each participant to ensure compliance with program responsibilities. Monitor participants’ continued understanding of program guidelines and compliance.
• Document all participant interactions and monthly compliance in ARRPODS in a timely manner.
• Follow appropriate case closure processes, including one-on-one meetings to discuss self-sufficiency and transition off of cash assistance.
• Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Coordinate with colleagues across departments on addressing participant needs and barriers to self-sufficiency.
• Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team.
• Attend all required state trainings and meetings.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other duties as assigned.

Key Working Relationships:

Position Reports to: Integration Services Supervisor
Position directly supervises: Program interns and volunteers

Indirect Reporting: Direct Services Manager; Deputy Director
Other Internal and/or external contacts:

Internal: IRC staff, interns, and volunteers

External:Arizona Refugee Resettlement Program; Department of Economic Security; other community based organizations.