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Programme Assistant (Protection, AAP and Gender) - SC5 - Gaza, Sofala and Zambezia

Mozambique (Mozambique)

  • Organization: WFP - World Food Programme
  • Location: Mozambique (Mozambique)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Administrative support
    • Women's Empowerment and Gender Mainstreaming
    • Project and Programme Management
    • Humanitarian Aid and Coordination
    • Human Rights
    • Disaster Management (Preparedness, Resilience, Response and Recovery)
    • Drugs, Anti-Money Laundering, Terrorism and Human Trafficking
  • Closing Date: 2022-01-19

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


These jobs are found in Regional Bureaux (RBs), Country Offices (COs), Area/Field Offices (AOs/FOs). The job holders typically report to a Programme Policy Officer or the designate.
At this level, job holders are responsible for the completion of a range of specialized and/or standardized processes and activities requiring some interpretation of standard guidelines and practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other support staff. They work under minimum supervision, perform basic analyses and compile reports to support information consistency and smooth implementation of programmes/projects.


In line with the Protection and AAP Policy (2020), and the Gender Policy (2021), WFP Mozambique is committed to ensuring the centrality of protection, provision of transparent communications, community consultation and community feedback mechanisms (CFM) while striving to apply gender transformative approaches across the country portfolio. Furthermore, on behalf of the Humanitarian Country Team (HCT), the World Food Programme (WFP) established an inter-agency CFM which consists of a toll-free hotline called Linha Verde da Resposta a Emergencia – 1458 which was also recognized as the central reporting line for sexual exploitation and abuse in the humanitarian assistance. 
To help meet these commitments across WFPs programming WFP is seeking a programme assistants to receive and handle concerns and feedback received from the affected population through the different CFMs (tollfree hotline, suggestion boxes, helpdesks and community committees) on the behalf of the field office (FO), engaging actively with the CPs and colleagues on good practices, programme adjustments and provision of feedback to CFM users in a timely manner. The candidate is also expected to work closely with programme teams on effective communications with communities and community participation to ensure that the programme participants’ and affected populations needs are effectively incorporated into interventions. Finally, the objective of the role is to support oversight and implementation of social and behaviour change communications (SBCC) as well as the application of gender transformative approaches in the FO programming which includes climate resilience, school feeding, social protection and nutrition with possibilities of emergency responses.  


Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Language: Mandatory: fluency in both oral and written communication in Portuguese. Desirable: oral proficiency in English and local languages relevant for the Province. 

Work Experience: At least 4 years of relevant and progressively responsible work experience in a humanitarian and/or development organization, with at least one year dealing with community engagement and/or communication with communities.

Knowledge: Knowledge of humanitarian protection and AAP. Understanding of food security programming is a strong asset. Technical approaches for gender equality are a strong asset.


KEY ACCOUNTABILITIES (not all-inclusive)

    Ensure effective implementation of WFP’s CFM SOPs and case handling guide. 
2.    Work closely with FO programme teams and CPs to ensure the provision of clear, up to date communications on programme and beneficiary rights for affected communities and Linha Verde 1458 as well as ensuring provision and awareness of accessible community feedback mechanisms. 
3.    Ensure timely liaison and referral of cases to CPs for action on issues raised by programme participants and affected population, leading action on more sensitive cases. 
4.    Produce monthly reports and briefings to relevant teams on trends and status of issues raised through the CFM to facilitate timely programme adjustment and action as relevant.  
5.    Carry out joint field verification visits with CPs to follow-up on critical and/or repeated issues raised through Linha Verde and other CFM. 
6.    Support on creation of community committees and community participatory processes, helping to ensure awareness of CFMs and inclusion taking into account age and gender. 
7.    Assist with the identification and documenting of protection risks in WFP’s programmes and other protection mainstreaming gaps.
8.    Assist with the support and facilitation of capacity building activities of CPs, operational partners and WFP staff on protection, AAP, gender and PSEA. 
9.    Support the application of the data protection safeguards, as per the Personal Data Protection Policy (PDPP). 
10.    Ensure prompt reporting of cases of sexual exploitation and abuse (SEA) to the Protection Advisor and support any follow-up actions. 
11.    Support the integration of gender transformative approaches across the FOs interventions, conducting monitoring consultations, liaising with other agency counterparts and CPs with support and oversight from the CO Gender Officer. 
12.    Other duties, as required


Good skills in Microsoft Office (particularly excel).


•    Has contributed to the implementation of community-based protection activities or complaints and feedback mechanisms.
•    Has demonstrable experience of rural community development programmes.
•    Has demonstrable experience of effectively engaging with rural communities on food assistance, gender equality, health, nutrition, and/or protection. 
•    Has experience of producing quality reports, including data analysis.
•    Has experience of liaising with local government and working with different stakeholders.
•    Has experience conducting training to different stakeholders on topics such as protection, nutrition, gender equality, community engagement etc. 



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


Capability Name Description of the behaviour expected for the proficiency level
Programme Lifecycle & Food Assistance Can facilitate implementation of food assistance programmes under guidance using basic understanding of principles and good practices of programme design, implementation and monitoring.
Transfer Modalities (Food, Cash, Vouchers) Demonstrates ability to facilitate, under guidance, food assistance programme implementation that deploys full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation.
Knowledge of Specialized Areas Understands basic technical concepts and data andtheir relevance to food assistance programmes.
Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
Strategic Policy Engagement w/Govt Understands and applies basic principles of engagement with government counterparts at the national or local level.


This position is open for only Mozambique Nationals

Contract Type:  Service Contract 5 - SC5

Contract Duration:  12 Months with a possibility of extension

Duty Station:  Gaza, Sofala and Zambezia




All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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