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Protection Officer (Case Management)

Khartoum (Sudan)

  • Organization: DRC - Danish Refugee Council
  • Location: Khartoum (Sudan)
  • Grade: Mid level
  • Occupational Groups:
    • Protection Officer (Refugee)
    • Project and Programme Management
    • Refugee rights and well-being
  • Closing Date: 2022-02-06

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Employment category: NMGT H

Reporting to: Protection Team Leader

Direct reports: N/A

Unit/department: Protection

Location: Khartoum

Authorization level: N/A


Overall purpose of the role:

Under the supervision of the Protection Team Leader , the Protection Officer (Case Management) will support in the implementation of case management services targeting the most vulnerable individuals with a focus on women and girls. To this avail the Protection Officer (Case Management) will be responsible for the management of internal and external referral mechanisms to ensure adequate service provision for beneficiaries. Additionally the Protection Officer (Case Management) will oversee and directly provide psycho-social support to individuals and groups and PFA where needed, and to contribute to the technical direction of PSS programming, including on-going curriculum development, staff training and mainstreaming of PSS into all protection activities.

Key Responsibilities:

Programming & Operations

  • In compliance with best-practice and international standards in response, provide direct Psycho Social Support (PSS) for vulnerable women and girls and particularly survivors. Case management services will include assessment of needs, development of an action plan for recovery, conducting referrals to relevant services, implementing the action plan and ensuring appropriate follow up and case closure when appropriate. The case management process should be implemented through a survivor-centered approach;
  • Prepare and implement PSS plan for vulnerable individuals and other targeted groups
  • Support the mainstreaming of PSS key messages and principles to other programmes and projects
  • Support case workers to provide appropriate Psychosocial First Aid (PFA) to vulnerable individuals
  • Efficiently manage the time and schedule of PSS activities through work-plans in collaboration with Protection Team Leader and Protection Manager
  • Provide individual and group counseling for vulnerable individuals
  • Provide technical guidance on facilitation skills, and PSS key messages and communication skills
  • Provide technical guidance on community-based PSS programming and identify outreach opportunities for innovative community based protection activities
  • Identify and refer clients with mental health issues that warrant clinical intervention
  • Understand and follow up on activities and assess progress of implementation, provide solutions and report issues when needed
  • Refer protection cases to Protection Team Leader ; including updating relevant databases on referrals and feedback
  • Receive referrals from different agencies, do action plan and appropriate response to each case; and send referrals to different agencies according to the action plan developed with the client;
  • Ensure the referral mechanism system (SOPs) is known, applied and monitored;
  • In collaboration with the supervisor, support case management trainings for the case workers and prepare a weekly schedule for regular coaching and assistance in solving difficult cases.
  • Support the caseworkers to ensure timely case management for women and girls (including legal advice, referral to hospitals and clinics, material assistance when needed);
  • Monitor and follow up the outcomes of the material assistance provided for the survivors.
  • Conduct post distribution monitoring with interviews to evaluate the impact of the material given to them.
  • Make sure awareness schedule is respected, planned and coordinated in advance;
  • Build good working relationships with other service providers and partners such as hospitals, MCHs, police, legal and paralegal, case workers to assure the referral of cases is confidential, safe and according to minimum standards;
  • On a weekly and monthly basis prepare progress report and share with the relevant staff

Experience and technical competencies:


  • Minimum 2-3 years of practical experience in sector area working for an INGO or similar setting
  • Field experience in PSS
  • Bachelor degree in psychology, PSS required
  • Previous experience in working with communities, raising awareness and providing services
  • Experience in facilitating group activities
  • Demonstrated commitment to achieving gender equality, promoting women’s leadership and eliminating discrimination and violence against women
  • Knowledge about sexual and reproductive health
  • Proven leadership skills and experience supervising staff
  • Experience in social work or counselling
  • Computer skills, including knowledge of Excel
  • Excellent interpersonal and communication skills.


  • University degree in psychology, PSS or a related field
  • Substantive other relevant trainings on Protection


Fluent in written and spoken English and Arabic

Key stakeholders:

  • Protection colleagues and protection cluster members including NGOs, local CBOs and UN Agencies
  • Government and local administration
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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