VAC-6756 Assistant Housekeeping and Laundry Supervisor

Mogadishu

Organization: CTG - Committed To Good
Location: Mogadishu
Grade: Level not specified - Level not specified
Occupational Groups:
- Administrative support
- Children's rights (health and protection)
- Managerial positions
Closing Date: Closed

Job description

CTG overview	CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements. In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Overview of position	Chelsea Village houses the COG team as well as multiple UN and Diplomatic missions in Mogadishu, Somalia’s protected Airport Base Camp. Our staff support the Diplomatic missions with life support as well as Catering, Maintenance and Construction services. Our team work well together and are accommodated in shared accommodation with a maximum of two staff per room.
Role objectives	1.Working and overseeing that guest laundry is handled with care and washed in the right process. 2.Ensuring laundry is maintained at a very high level of cleanliness. 3.Always positive to all guest request for late laundry and anything missing for the guest. 4. Managing local staffs and working together to provide customer services at a high level 5.Training and following close supervision to the staffs while working in the laundry. 6.Ensuring tasks in the department are well accomplished and up to standard 7.Surporting all tasks in the department where need arise. 8.Flexible of changing workstation as requested always. 9.Surpoting team members as requested to satisfy guest needs. 10.Ensuring staffs are using the right chemicals for washing and cleaning in the department. 11.Dedicating and following staff always to make sure job is done in the right way. 12.Assisting and supervising cleanliness in clients’ offices where needed. 13.Capable and able to help control cost in the department by avoiding misuse of company property. 14. Assisting the Chelsea Village Office with running of stores in the absence of store manager, as instructed by office.
Project reporting	Report directly to Housekeeping Managers and Office Staff on daily basis. Prepare any written reports, reviews, stock counting, etc., as instructed by HK and Office Managers
Key competencies	* Working and overseeing that guest laundry is handled with care and washed in the right process. * Ensuring laundry is maintained at a very high level of cleanliness. * Always positive to all guest request for late laundry and anything missing for the guest. * Managing local staffs and working together to provide customer services at a high level * Training and following close supervision to the staffs while working in the laundry. * Ensuring tasks in the department are well accomplished and up to standard * Supporting all tasks in the department where need arise. * Flexible of changing workstation as requested always. * Supporting team members as requested to satisfy guest needs. * Ensuring staffs are using the right chemicals for washing and cleaning in the department. * Dedicating and following staff always to make sure job is done in the right way. * Assisting and supervising cleanliness in clients’ offices where needed. * Capable and able to help control cost in the department by avoiding misuse of company property. * Assisting the Chelsea Village Office with running of stores in the absence of store manager, as instructed by office.
Team management	Under the guidance of the HOD, you will be required to lead and manage the HK and Laundry national staff (30 pax approx.) to ensure all work is done in a timely and high-quality standard.
Further information	It is essential to be a positive, outgoing, motivated team player who can lead by example, work well with a team and alone when required to do so. Service delivery and innovation is key to ensuring we exceed customer expectations and no matter what, always deliver quality service and resolve any complaints in a positive manner. Proper planning is essential to ensure each day runs as smoothly as possible for our client Patience is essential, calmness and always maintaining a positive attitude at all times