Learning and Development Manager
New York City (United States of America)
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.
GD has raised over $700M since launching in 2011, delivered cash to more than 1 million people, and launched offices in 10 countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
We’re looking for exceptional talent to grow our collaborative, diverse team. Joining GiveDirectly provides the opportunity to work alongside individuals who come from 21 different countries and speak 69 different languages. We’re actively working toward an equitable and inclusive environment for all team members, and seek candidates who will bring diverse perspectives and experiences to our organization. We recruit from organizations across all industries: our team has hailed from sectors including start-ups, government, consultancies, investment banks, and nonprofits.
Across our global offices, our culture is candid, analytical, non-hierarchical, and fast-paced. We value ability, adaptability, and willingness to learn. We offer competitive salary and benefits, as well as performance-based bonuses.
About this role
Our People and Compliance team provides support to all ~700 GiveDirectly team members across 10 countries and 3 continents. GiveDirectly is growing quickly, and we are looking for an energetic and creative Learning & Development Manager to help us design, build, and scale our internal learning & development initiatives. We hold a high bar and hire excellent team members – ones who align with our values and core competencies, come from diverse backgrounds, and bring a track record of success from a wide range of experiences.
This is a remote role, but will need to overlap at least 4 hours/day with East Africa time zones.
Reports to: People Engagement Manager
What you’ll do:
- Manage an ongoing calendar of internal and external learning experiences for the GiveDirectly team, from Nairobi to New York, from call center agents to back-end engineers
- Design and deliver exceptional content (in partnership with org stakeholders and experts) for ad hoc internal trainings on our policies, core competencies & skills, ethics, tools and processes, and more
- Design, build, and maintain (in partnership with org stakeholders and experts) robust “bootcamp” experiences for new hires, promote-throughs, and other team members to develop skillsets crucial to their role & level
- Build out a high quality, robust set of evergreen video trainings to live on our internal team training hub for all team members to access as needed
- Administer and track use of L&D stipends org-wide
- Collect and action upon feedback from team members to inform strategy and improved design / implementation of learning & development initiatives
- Support people managers in running seamless development plans for team members moving into new roles, as well as supportive, effective performance improvement plans as needed
- Support people managers and team members org-wide with tools, resources, templates, and trainings to have effective, productive, and energizing performance conversations each quarter
What you bring:
- Track record of success in designing and implementing new programs or projects, and scaling them quickly
- An ability – and enthusiasm for – wrangling a diverse and vast set of stakeholders (both internal & external) to complete high quality work
- A growth mindset – both about yourself & others
- An interest in – or passion for – adult learning
- Exceptional precision, structure, and attention to detail in written and verbal communications
- Strong organizational skills – you’re adept at managing multiple competing projects at once
- Exceptional communication skills, both written and verbal
- Balance between big picture and details – you enjoy getting the details right, but also keeping those details in perspective of the big picture goal / vision
- Intellectual curiosity and adaptability – you look for learning opportunities everywhere, and are continuously thinking about how to apply what you’ve learned to your work
- Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
Preferred skills & experience:
- 3-5+ years of experience supporting people ops or learning & development initiatives
- Proficiency in Google suite – Google sheets, Google slides, etc.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
- A positive and supportive team with opportunities for advancement
- A demonstrated commitment to helping all staff develop and grow
- A competitive salary
- A monthly benefits allowance that covers Health, Dental, and Vision monthly premiums
- Unlimited PTO (that we encourage staff to take!)
- Desk allowance and flexible work location
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**