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Associate Operational Data Management Officer (PN10028547) - Ankara

Ankara (Turkey)

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Ankara (Turkey)
  • Grade: Level not specified
  • Occupational Groups:
    • Scientist and Researcher
    • Statistics
    • Information Technology and Computer Science
    • Operations and Administrations
  • Closing Date: 2022-01-26

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This position is open to applications from Group 1, Group 2 and all external candidates, provided that requirements regarding professional experience, academic qualifications, language, etc. are fulfilled.

Candidates must be primarily Turkish nationals. The minimum educational requirement for this position is a university degree.

Applications must be supported by documentation of fully effective performance history and demonstrated potential to assume professional responsibilities.

Your application will NOT be considered if;
-      The application form is not duly filled.
-      The questionnaire at the end of the application form is not answered. (for external candidates)
Interested staff members should consult Recruitment and Assignment of Locally-recruited Staff (RALS) para 38-39-40. Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, country operations  and key external partners, including persons of concern.
An important element is the establishment of Data, Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operation, led by a senior staff to ensure that UNHCR has a capacity to produce, in line with global standards, quality data, information products, conduct region-level analysis, guide registration and identity management, and advise on responsible and effective data use at country- and regional-levels.
Operational data includes the following: population and demographic statistics, case management information, assessment results, situational analysis, protection incidents, vulnerability and risks, and programme response plans, delivery and implementation. It will be both sectoral data and inter- and intra-sectoral data. Systems that manage operational data include registration systems, sectoral monitoring systems, protection and programme monitoring systems, biometrics and identity management systems, case management systems and other data management approaches such as profiling and household surveys that manage the types of data defined above. 
The Associate Operational Data Management Officer (AODMO) supports the operational data systems and activities that fall under the responsibility of the respective country, regional or global entities. S/He functions under the supervision of the DIMA Coordinator/Senior Information Management Officer /Senior Registration and Identity Management Officer /Operational Data Management Officer or as delegated. The AODMO liaises closely with the relevant technical units at the country, region or headquarters level for technical guidance on data and application management. The AODMO is closely collaborating with the headquarters technical division responsible for information systems and technology to ensure that global standards relating to operational data systems, including systems that process personal data of the persons of concern, meet the UNHCR global standards, including data security.
The Associate Operational Data Management Officer supports data-related activities conducted in the core applications, whether conducted by UNHCR, partners or Governments. The incumbent will provide high-quality, user-focused support services to UNHCR field operations and partners, in line with agreed standards and objectives. S/he also supports and implements provision of user access to systems and applications in accordance with data protection protocols. The incumbent supports building reports, templates and forms out of the operational data systems, including refugee registration and case management systems.
As delegated, the Associate Operational Data Management Officer coordinates closely with information management, registration and other functions in the Field, relevant sector leads, the Regional Bureaux and relevant Divisions in Headquarters to promote regional and global consistency in operational data management, including registration, population data and personal data. The incumbent may closely work with partners, including Government users of UNHCR applications.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

- Manage the use, maintenance and technical support of core operational data applications, including systems that manage refugee registration and identity management, including overseeing the quality of data collection and ensuring consistency with standards and guidelines.
- Perform database administrator functions in relation to local field server machines that contain operational data, and refugee and other persons of concern data.
- Respond and manage user access permissions for UNHCR staff, local government and NGO partners to global applications in accordance with the policies and standards, including the Data Protection Policy and regional or local country data protection protocols.
- Assist in designing and developing standard reports, templates and forms, while ensuring consistency with global guidance and policies, and in consultation with relevant stakeholders, including business module owners.
- Identify, diagnose and escalate for the resolution of technical user errors, bugs and queries related to UNHCR core applications on persons of concern data and other operational data systems, in consultation with headquarters, external developers and support teams.
- Contribute to the capacity building and guidance of technical users and administrators.
- Monitor user management and conduct regular clean-up of user accounts and access permissions in accordance with relevant guidance and procedures of the applications and systems under his/her responsibility.
- Monitor device and user management within local client and field server solutions, including monitoring frequency of data synchronization to prevent and mitigate data loss.
- Analyse and respond to user requests and queries, including compilation and assessment of applications enhancements and change requests.
- Assist with data quality assessment, data clean-up and data mapping from legacy or external database systems to the applications, as required.
- Conduct data collection audits as required.
- Conduct field testing of new functionalities within respective applications, as required.
- Support the design and strengthening of operational reports and statistics, including provision of training and user guidance.
- Support discussions and definitions of business requirements for interoperability of local tools and applications within the core applications, in consultation with business owners and relevant governance structures.
- Keep apprised of evolving technology and new business needs to support operational data management systems, including registration, identity and population data management in the country operations;
- Provide business analysis for operational needs.
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

- 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Computer Science, Information Technology, Economics, Statistics, Social Science or other relevant field.

Relevant Job Experience

Excellent computer skills, particularly in data management. Technical expertise in registration, operational data management and individual case management. Knowledge of SQL or Microsoft Dynamics CRM. Knowledge of UNHCR data standards and procedures.
Previous experience in registration or individual case management, including use of UNHCR proGres and/or BIMS software. Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Functional Skills
DM-Data Management
IT-IT Refugee Systems & Applications
DM-Data collection methodologies
DM-Database Design & Development
DM-Protection Data Management Systems
IT-Business Analysis (BA)
DM-Data Collection and Analysis
TR-Training - Virtual and face to face

Language Requirements

Knowledge of English and UN working language of the duty station if not English and local language.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Shortlisted candidates may be required to sit for a test. Only shortlisted candidates will be notified. No late applications will be accepted.

UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
Female candidates are encouraged to apply.

UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).


A competitive compensation and benefits package is offered. The monthly net salary is between TRY 18,515 and TRY 23,689  depending on relevant experience, dependency status and language proficiency. For more information on UN salaries, allowances and benefits, please visit the portal of the Office of HR Management of United Nations.
See below for this postion's Operational Context
======================================================================================================== Current Situation

The international obligations of Turkey and its national legislative framework on asylum have shaped the form of the current collaboration with UNHCR. During the last 57 years, UNHCR and Turkey have been working together in close partnership. Turkey has provided asylum space for persons seeking refuge, and UNHCR has assisted Turkey to determine who is in need of international protection and to enable access to rights by these persons. As the main partner of the Turkish State in the field of international protection, UNHCR Turkey continues to provide legislative and technical support as well as institutional capacity building support to the Directorate General of Migration Management (DGMM) and other national institutions.

As regard Syrian nationals who are hosted in Turkey under a Temporary Protection (TP) framework for Syrian nationals, refugees and stateless, UNHCR¿s work is to support the authorities through the provision of technical assistance and strong public advocacy for enhanced responsibility sharing.

UNHCR in Turkey processes cases in close consultation with DGMM for the purposes of resettlement, intervenes to strengthen the protection environment and access to social support mechanisms, and endeavours to find durable solutions for the most vulnerable amongst those who are recognized as refugees provided they meet the criteria of the resettlement countries.

UNHCR in Turkey operates through a branch office in Ankara, with field offices in Gaziantep and Istanbul, as well as field units in Ankara, Izmir, Sanliurfa, Hatay and Van.

Profile Statement

The Associate Data Management Officer is a member of the Data Management Team within the Protection Unit in the Country Operation and reports to the Operations Data management Officer. S/he is responsible for maintaining UNHCR corporate systems, software related to data management in the Turkey context and the efforts for improving the technical capacity and efficiency of the government institutions in Turkey. S/he coordinates and oversights activities supporting data security and data integrity. S/he works in close relations with UNHCR headquarters,regional bureaus and with national counterparts to guarantee standardization and support data management efforts.

The incumbent maintains and strengthens data sharing and consolidation of data, including partners systems, in accordance with data protection policies. For this purpose, s/he is expected develop high quality services and mechanisms to ensure interoperability, robustness and effectiveness.

The incumbent supervises two Data Management Associates and works in close collaboration with data and data management colleagues, case management units and UNHCR partners. S/he is expected to participate in software development cycles both at managerial and technical levels. Therefore, solid knowledge and skills on Object Oriented Programming concepts are required. S/he is expected to demonstrate strong experience in software development, web applications, API development and server maintenance. S/he is expected to be client-oriented and able to propose innovative solutions. Due to potential collaboration with the government institutions, previous experience on Government Projects is an asset.

Because of potential communication requirement with the counterparts in the local language, the incumbent needs to be demonstrate excellent writing and speaking skills in Turkish.


B.S. and/or M.S. degree in Computer Science, Computer Engineering, Information Technology or similar and related fields.

Relevant Job Experience-

- Experienced in leading technical teams of software developers
- Experienced in working with government institutions
- Experienced in software development with ASP.NET and ASP.NET Core.
- Experienced in Web Application and Web Service Development
- Experienced in Mobile Application development technologies using cross-platform tools like Angular, React, Vue and/or Native languages like Java, Kotlin, Objective C and Swift (IOS, Android)
- Experienced in HTML, CSS, JavaScript and hands-on experience with one of the modern single-page application development frameworks like Angular, React and Vue.js.
- Experienced in relational databases like PostgreSQL, MSSQL and Oracle.
- Experienced in NoSQL databases like redis, mongodb.
- Experienced in unit testing and other testing methods.
- Experienced in software quality assurance, change management, software verification.

- Experienced in open-source technologies.
- Experienced in microservices. 
- Experienced in source-control tools such as TFS, SVN, Git.
- Experienced in ORM tools like Entityframework, Nhibernate, Dapper
- Experienced in Identity Management, OAuth, External Authentication mechanism The closing date of the job opening is 26 January 2022.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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