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International Consultant ( Business Transformation Officer-TEC) CSTII, N'Djamena - Chad

Chad (Chad)

  • Organization: WFP - World Food Programme
  • Location: Chad (Chad)
  • Grade: International Consultant - Internationally recruited Contractors Agreement - Consultancy
  • Occupational Groups:
    • Operations and Administrations
    • Sustainable trade and development
    • Sustainable Business Development
  • Closing Date: 2022-01-26

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.


Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


JOB TITLE:                                         Business Transformation Officer (CBT)

TYPE OF CONTRACT:                      International Consultancy (CST - Level 2)

DUTY STATION (City, Country):    N'Djamena, Chad

DURATION:                                     11 months


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


WFP Chad is engaged in the digital transformation process to effectively and efficiently use cash-based programmes to assist people affected by drought and post crisis food insecurity, while looking into the financial inclusion of the poor and vulnerable communities. In order to achieve this, WFP plans to increase the use of innovative approaches to crisis response and social protection, leverage technologies along capacity development, and use the appropriate transfer modalities to support these programmes in Chad. WFP therefore seeks a strong and reliable capacity to ensure that the organization counterparts are dully supported, beneficiary registration and transfer management activities are thorough, effective and efficient; existing business critical systems are sustained, scalable and well adapted to WFP’s evolving needs.


In line with the country office objectives, WFP Chad requires a Business Transformation Officer (TEC/SCOPE Officer) to coordinate the implementation of SCOPE End-to-End, support counterpart capacity development, and support the implementation of technologies and processes to enable smooth cash-based activities and reconciliation.


  1. Reporting to the Head of TEC in the CO, the BTO will be responsible for provision of the following services in support of cash-based food assistance activities:
  2. Support the budgeting, planning and deployment of SCOPE and Telecommunications systems to support cash-based transfers, in accordance with WFP corporate standards;
  3. Assist and advise in the development of Programme operational plans and deliver resource requirements to facilitate achievement of overall CBT programme objectives;
  4. Actively participate in the planning, design and implementation of DAS, Innovative solution and TEC-related activities in cash- based food assistance programmes;
  5. Collate data and contribute to the preparation of accurate reports on SCOPE/CBT investments and costs, providing information to inform decision-making by stakeholders


  1. Manage the end-to-end SCOPE beneficiary registration, reconciliation and reporting;
  2. Establish and manage the Beneficiary Service Desk to ensure calls from beneficiaries are attended to and organize the beneficiaries’ complain, feedback, incidents and inquiries in a form of report to management.
  3. Ensure support is provided to the capacity development effort to accompany, UN agencies and institutional counterparts in developing and applying systems for beneficiary registration;
  4.  Support the TEC infrastructure upgrade in the CO and act as deputy Head of TEC
  5.  Undergo regular deep-field enclaved missions with possibility of long stay in remote and hard-to-reach locations
  6. Other tasks as required.


  • Seamless coordination of TEC-specific activities in SCOPE/CBT by ensuring close-knit liaison with key stakeholders i.e. WFP, UN agencies, Cooperating Partners, Telecoms and Financial Service Providers.
  • Organised, accurate and well-documented results with well-analysed data and address unforeseen situations seeking advice and guidance as necessary.
  • Effective use and compliance with WFP corporate guidelines on TEC/SCOPE and Cash and Vouchers on cash- based activities e.g. procurements, IT ServiceDesk etc.




  • Coordinate WFP Chad TEC unit activities related to cash-based transfers e.g. Identifying, procuring, testing, and recommending new technologies; Overseeing modifications to WFP’s systems and processes to meet business needs;
  • Provide business innovations and technology relationship management internally and externally.
  • Support data collection exercises related to beneficiary registration, enrolment, reporting, cash transfers and distribution monitoring;
  • Support beneficiary registration/distribution guidance and activities, in-line with national legislation and global standards, for capture, use and protection of data;



  • Develop business requirements and other system documentation to support development of bespoke applications in the country office;
  • Ensure innovative solutions and Tech market updates into corporate systems that meet desired outputs;
  • Ability to work in a team environment and coordinate assignments to achieve common goals.
  • Ability to adapt and work in difficult climate and security-related conditions



University degree in Computer Science, Management information systems or other relevant field; or First University degree with additional years of related work experience or trainings/courses in Information Systems.


Proficiency (read/ write/ speak) in French and English.


  • At least five years of progressive postgraduate-degree experience in a TEC related field such as hardware and software support, WAN/LAN, business / systems analysis

  • Experience in large-scale rollouts and client support, such as, a Service Desk and User Support Unit. Experience in SCOPE/CBT operations. Budgeting and planning implementation with counterparts is a key requirement.

  • Has assisted in the design and implementation of service management and support systems / processes.

  • Has performed user support activities resulting in timely, high-quality delivery of services to user communities in various business contexts including remote / distant areas.

  • Experience in database administration and reporting; working in an international, or multicultural environment; and working knowledge of WFP Programmes and projects, preferably with hands-on experience in cash-based transfer activities;


Knowledge & Skills:

Proficiency in Tableau, MDCA, ONA, SUgarCRM, IVR and Microsoft Office in particular MS Word, MS Excel and MS Access


Possession of a combination of business and technical (TEC) including - general management skills and document preparation.


24 January 2022


All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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