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National Professional Officer (In-Bound Shipping & Customs Officer)

Kiev (Ukraine)

  • Organization: WHO - World Health Organization
  • Location: Kiev (Ukraine)
  • Grade: NO-B, National Professional Officer - Locally recruited position - Junior level
  • Occupational Groups:
    • Border and Customs
    • Logistics
    • Maritime
    • Transport and Distribution
  • Closing Date: 2022-01-30

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The mission of WHO's Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies. The position is part of the Operations Support and Logistics (OSL) capacity of the WHO country office in Ukraine, within the WHE programme.


The purpose of the position is to supports the importation, clearance and distribution of life-saving health supplies and medical commodities to the Government and other Health Partners in Ukraine, ensuring follow-up, and an effective and efficient end-to end process at the incident site level.

  • Ensure adherence to National Regulatory Authorities' requirements on importation of medical commodities, as well as related logistics operations, including applying for and obtaining all necessary authorizations, permits and notifications, shipment, reception, warehousing and distribution of medical commodities;
  • Ensure customs procedures are written and disseminated (per category of items) to all relevant stakeholders participating in the process;
  • Participate in regular field assessments to monitor in-bound shipments, supply management at customs and at warehouses, stock movements, and storage conditions;
  • Request and collect all the necessary, valid, up-to-date supporting documents and auditable records from suppliers, freight forwarders, logistics agents and colleagues at the three levels of the Organization;
  • Provide inputs and maintain internal databases related to the fulfilment phase, including freight forwarding, clearance, warehousing and distribution;
  • Establish and manage the Green Light Process for preparing and receiving inbound shipments;
  • Ensure that approved distribution plans and request of needs for medical supplies by recipients are in place for timely importation, clearance and distribution;
  • Coordinate, record, implement and monitor the effectiveness of corrective and preventive actions (CAPAs) in support of a quality system to manage risks and improve operations with relevant actors;
  • Oversee the development and updating of contact lists of essential stakeholders (Transporters, clearing agent, administrations (MoH, Customs, airport, handling);
  • Follow up closely with the Global Service Center (GSC), Regional Office and HQ Procurement Teams on shipment planning, delivery and any outstanding issues;
  • Performs any other related incident-specific duties, as required by the functional supervisor.



Essential: University degree (Bachelor'slevel) in Business Administration, Social sciences, Political Sciences, logistics, engineering, supply chain management or another field of studiesrelevant to the position.
Desirable: University degree (Master's level) in any of the above areas. Degree, training or qualification in Supply Chain Management and/or Logistics and/or Customs. Training or knowledgeof WHO information management systems and their application to supplymanagement and monitoring will be an advantage.


Essential: At least two years' experience, at the national level, in in-Bound Shipping & Customs, supply chain management, logistics or procurement in a health careemergency response, or humanitarian response operations, or related area.
Desirable: Experience in cooperation with National and local authorities for theimportation of health or humanitarian commodities, working experience in the UN, NGOs, international organizations will be an advantage.


Demonstrated technical skills in in-bound shipping and customs management processes management in Ukraine. Excellent knowledge of Microsoft Office applications with emphasis on database management to monitor supplies and inventory and forecast needs. Demonstrated skills in using field response equipment such as satellite phones. Excellent organizational skills. Demonstrated ability to multitask, deliver results in time critical scenarios, identify and solve problems. Emotional intelligence; Ability to identify and manage one's own emotions, as well as helping others to do the same.

WHO Competencies

Respecting and promoting individual and cultural differences
Producing results
Ensuring the effective use of resources

Use of Language Skills

Essential: Intermediate knowledge of English. Expert knowledge of Russian. Expert knowledge of Ukrainian.


Remuneration comprises an annual base salary starting at USD 37,537 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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