Signpost is a digitally enabled responsive information service that supports and empowers populations in crisis, including asylum seekers, migrants, and people who have experienced violence. Our program equips people with information to understand their options so that they can make informed decisions about how to stay safe, get urgent care for acute problems, exercise their rights, and access services. It was developed by the IRC and Mercy Corps in 2015 to address asylum seekers’ and migrants’ pressing need for reliable information upon arrival to Greece, and is now active in 15 countries on 5 continents.
It meets communities on the digital platforms they already use and aims to deliver information that is contextualized to their specific needs and speaks to their lived realities. This approach draws on evidence that people are more likely to trust and act on information that is responsive to their needs, speaks to their lived realities, and that comes from “peers” rather than authority figures.
Signpost- Ukraine Crisis
IRC is launching its Signpost program in response to the Ukrainian refugee crisis in partnership with Google and existing volunteer-led initiatives. We plan to build a large ambitious program that spans Europe and empowers people displaced by the crisis in Ukraine with the most important information they need to navigate their next steps, and eventually rebuild their lives, with access to individual, person-to-person support along the way.
The Editorial Manager creates and oversees editorial procedures and standards across digital platforms that are sharing information with displaced and crisis-effected Ukrainians. S/he is responsible for creating and leading the implementation of a user-focused content strategy. S/he manages an editorial team and works closely with the digital community liaison team to ensure they are equipped with the information they need to answer questions and that their feedback continuously informs the improvement of information products and the development of new information.
●Establish clear editorial guidelines and standards and ensure Editorial Officers are trained in and able to use them.
●Create, tweak and maintain editorial SOPs and guidelines to ensure the project continuously shares accurate, timely and relevant information across its channels, including establishing processes to ensure that information content is continuously up to date and that new developments are captured in a timely manner.
●Create and maintain content calendar
●Vet and edit all content for adherence to editorial standards.
●Work closely with Social Media Manager to ensure content is optimized to perform well on social media.
●Work closely with Moderation/Community Engagement Manager to respond to identified gaps in information.
●Work closely with Humanitarian Content and Social Media Advisor to ensure contents are following Signpost standards.
●Maintain close working relationship with Protection Advisors to ensure all editorial team protection concerns receive appropriate technical oversight and input.
●Manage editorial projects including video production, graphics designing, large-scale translations and FGDs.
●Develop and manage relationships with third-party content providers. Ensure third-party content receives appropriate technical review.
●Establish visual style and work with UX designers to structure and create content that is accessible and easy to navigate.
●Maintain knowledge of, and ensure staff is trained on, editorial team tools including content management systems (Contentful and custom CMS, Google tools), social media tools (Facebook page, Facebook Ad Manager, Page Manager and Instagram) and project management tools (Trello, Transifex and Slack).
●Maintain and develop deep knowledge of current digital and social media content best practice and share knowledge with editorial team.
●Analyze Signpost’s growth, engagement and audience behaviors using different analytical tools and keep teams updated.
●Maintain working knowledge of key issues relevant for those effected by the crisis in Ukraine.
●Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting quarterly performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
•Bachelor’s degree in journalism, communications or equivalent combination of background and experience.
•3 years of reporting, writing and editing experience, including for online platforms and social media.
•Prior experience working in managing and updating digital media, website and news publication.
•Previous experience in multimedia content development
•Fluency in Ukrainian, proficiency in English.
•Previous experience with CMS systems.
•Excellent visual design sense regarding clear and accurate presentation of content.
•Previous experience on the audio-visual, photo, and graphic designing tools (Adobe Creative Clouds, Canva or other relevant tools)
•Excellent interpersonal, oral and written communication skills; demonstrated ability to successfully work in a fast-paced environment within and across departments/functions/geographic locations, and develop positive relationships with locally and remote based staff.
•Humanitarian experience is a plus.
The successful Editorial Manager will be extremely proactive, detail-oriented and organized. S/he values accurate and error-free reporting above all. S/he is self-directed and reliably completes tasks. S/he is diplomatic and able to work with a range of peers. S/he is computer-savvy and quick to learn new tools. S/he has a strong commitment to teamwork and accountability and regularly seeks opportunities for collaboration. S/he thrives in evolving and changing environments.
The International Rescue Committee is an Equal Opportunity Employer. International Rescue Committee considers all candidates on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation#LI-GR2