Digital Community Liaison Officer (Ukrainian speaker)
Belgrade
- Organization: IRC - International Rescue Committee
- Location: Belgrade
- Grade: Level not specified - Level not specified
-
Occupational Groups:
- Social Affairs
- Information Technology and Computer Science
- External Relations, Partnerships and Resource mobilization
- Civil Society and Local governance
- Closing Date: Closed
Across Europe, the IRC delivers programs that address acute humanitarian needs of asylum-seekers and other vulnerable migrants who are newly arrived, stranded or in transit, and programs that address their longer-term integration needs.
Refugee Info is a digitally enabled responsive information service that supports and empowers populations in crisis, including asylum seekers, migrants, and people who have experienced violence. Our program equips people with information to understand their options so that they can make informed decisions about how to stay safe, get urgent care for acute problems, exercise their rights, and access services. It was developed by the IRC and Mercy Corps in 2015 to address asylum seekers’ and migrants’ pressing need for reliable information upon arrival to Greece, and is now active in 15 countries on 5 continents.
Digital Community Liaisons (DCLs) are the front-line staff of the Signpost program. They communicate directly with clients every day -- replying to their comments, messages and questions sent through social media. They help people displaced by the crisis in Ukraine to navigate the information they need to access services, know and claim their rights, and stay safe always using verified information, pre-vetted by an Editorial Manager to do so. DCLs provide non-judgmental support to people in need, always letting the client lead the conversation, and providing empathetic accompaniment to people navigating a new reality and complex information ecosystem.
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