Job Overview: The Employment Supervisor manages a portfolio of programs promoting client self-sufficiency to newly arrived refugees, asylees, SIVs, and parolees. They supervise a team conducting program intake, delivering services, and managing data and case file documentation. The supervisor supports the team in achieving program targets relating to enrollment, employment outcomes, and connection to community benefits and resources.
Responsibilities include, but are not limited to:
Service Delivery, Documentation, Reporting, and Contract Compliance
· Oversee staff, interns, and volunteers providing employment, job training, cash assistance, and support services to clients enrolled in employment programs.
· Monitor intake and enrollment trends, quality of service provision and timeliness and accuracy of case file documentation. Ensure quality of data in relevant databases.
· Collaborate with colleagues to facilitate smooth transition of cases from initial resettlement services and coordination of services for clients being served across multiple programs.
· Oversee growth and expansion of employer partnerships, job training programs, and opportunities that promote client self-sufficiency.
· Compile regular and ad hoc reports.
· Contribute to the preparation of grants to maintain and/or expand economic empowerment programming.
· Engage with local employers and employment networks to generate job leads and promote hiring of IRC clients.
· Liaise with local agencies to ensure clients can effectively access benefits and services.
Staff Supervision and Other Responsibilities
· Supervise and coach staff through close communication regarding challenging cases; carry out timely, professional interventions to ensure appropriate service delivery.
· Recruit, train, orient, monitor, and evaluate staff performance and ensure staff objectives are met.
· Participate in IRC network-wide initiatives to understand and share best-practices relating to client economic empowerment.
· Represent IRC in public, professional and governmental forums as assigned.
· Other duties as assigned.
Education: Undergraduate degree required, preferably in social work or related field.
· Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
· At least 2 years’ experience in program and people management strongly preferred.
Demonstrated Skills & Competencies:
· Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
· Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
· Demonstrated success working and communicating effectively in a multi-cultural environment.
· Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
· Attention to detail and accuracy in work product.
· Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
· Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
· Valid driver’s license and access to a personal, insured vehicle.
· A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
· Occasional domestic travel required; up to 10%
· May require occasional weekend and/or evening work.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.