IT Systems Engineer(P3)

Vienna

Organization: IAEA - International Atomic Energy Agency
Location: Vienna
Grade: Mid level - P-3, International Professional - Internationally recruited position
Occupational Groups:
- Engineering
- Information Technology and Computer Science
Closing Date: Closed

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA's desktop computing environment, delivery of the IAEA's IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.

Main Purpose

The purpose of the post is to define and create repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.

Role

The IT Systems Engineer is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a service manager and operation system administrator coordinating services delivery; and (c) a project manager/coordinator soliciting inputs from other specialists and assisting in defining, planning and executing projects.

Functions / Key Results Expected

Project management\: Manage IT projects on a daily basis to ensure that projects produce the required results. This includes planning and monitoring the project, directing and motivating the project team, and creating project documentation.

Service management\: Perform tasks to ensure the availability, performance and security of supported services within an agreed time frame. The service components include the software, hardware and operating systems. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.

Technical guidance\: Provide specialist advice based on professional expertise. Supervise less experienced colleagues, taking responsibility for the overall technical quality of their work. Provide on-the-job training and guidance to technical staff.

Problem solving\: Investigate and resolve problems for services within his/her own area of responsibility, following ITIL processes.

Competencies and Expertise

Core Competencies

Name	Definition

Planning and Organizing	Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Communication	Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.

Achieving Results	Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.

Teamwork	Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name	Definition

Client orientation	Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.

Commitment to continuous process improvement	Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements.

Technical/scientific credibility	Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.

Required Expertise

Function	Name	Expertise Description

Information Technology	Computer Operations	In-depth technical knowledge of Microsoft desktop operating systems and Office in an enterprise IT environment. e.g. Windows 10, MCSA in windows 10 is desirable.

Information Technology	Desktop Support Analysis	In-depth technical knowledge of Microsoft System Centre Configuration Manager (SCCM), Intune, Active Directory (AD) and Group Policy in an enterprise IT environment.

Information Technology	End User Device Administration	In-depth technical Knowledge of automation such as PowerShell scripting.

Information Technology	End User Support	In-depth technical knowledge of endpoint security solutions and administration (e.g. Defender ATP) in an enterprise IT environment.

Information Technology	IT Security	Strong knowledge and experience in design and implementation of IT security in the IT infrastructure.

Information Technology	Information Security	Strong knowledge of Information Security.

Information Technology	Project Management	In-depth experience in migrating, implementing cloud-based solutions, which proved to deliver concrete values to the business and managing and monitoring cloud vendors for continuous improvement in the services provided

Information Technology	Project Management	Experience in managing IT projects using the best Project Management methodology such as PMP or Prince2.

Information Technology	Systems Administration	In-depth technical knowledge of cloud solutions in an enterprise IT environment. e.g. Microsoft Office 365 (Exchange Online, Skype for Business, OneDrive) or similar cloud services.

Information Technology	Systems Administration	Up-to-date knowledge of and experience in administering Enterprise on-premise and Cloud systems and leading root cause analysis of IT incidents and problems.

Asset Expertise

Function	Name	Expertise Description

Information Technology	Concepts and solutions for secure information flow	Knowledge of mobile device management is desirable. e.g. VMWare;

Information Technology	IT Network Administration	Knowledge of unified communications, unified messaging and/or audio visual streaming systems is desirable.

Qualifications, Experience and Language skills

University degree in Computer Science, Information Technology or a related field.

Internationally recognized Project Management Certification such as PMP or Prince2.

Internationally recognized Information or IT Security Certification such CISSP, CISM, CISA or GIAC is desirable.

A minimum of five years of relevant experience in the IT infrastructure area indicated including up-to-date knowledge of and experience in administering Enterprise on-premise and Cloud systems.
Experience in project management, including project planning, work assignment, supervision, progress review and preparation of project documents and reports.
Prince2 certification and utilization would be an advantage.
Knowledge of ITIL processes is desirable.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $62692 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 26331, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

-------------------------------------------------------------------------------------------------------------------------------------------------------------
Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process
-------------------------------------------------------------------------------------------------------------------------------------------------------------

This vacancy is now closed.
However, we have found similar vacancies for you: