Regional HR & Admin Manager

Are you ready to pursue an exciting opportunity with a progressive humanitarian organisation in a senior management role? Would you thrive working in one of the world’s most challenging humanitarian regions, the Middle East?

Who are we?

Danish Refugee Council is a leading humanitarian agency pursuing our mandate to protect and promote durable solutions to displacement-affected populations based on humanitarian principles. DRC applies a regional approach with operational presence in Iraq, Jordan, Lebanon, Syria, Turkey & Yemen with a Middle East Regional Office (MERO) based in Amman, Jordan, which has 30 staff. Overall in the region DRC Middle East has more than 1,800 staff and an operating budget of USD 120 million.

About the job

Lead and manage Human Resources and Admin functions, provide overall advice, coordination and management to the Human Resources and Administration team as well as technical Human Resources support to the field offices. Ensure efficient support to the program in accordance with existing DRC policies and procedures.

Duties and Responsibilities

Responsibilities:

Management
• Lead and manage the Human Resources and Admin team (including people planning, performance, well-being and development)
• Provide technical support, advice and capacity build the Human Resources team
• Advise and assist managers in Human Resources related issues and concerns on recruitment, development and people planning
• Drive and support recruitment and selection activities ensuring compliance with recruitment process
• Work with senior management team and senior staff on new staff retention strategies and initiatives
• Ensure proper onboarding process
• Ensure oversight and consistency in position titles and grades, across all field locations
• Assist managers to identify, recommend and approve Learning & Development initiatives for their employees through DRC’s Learning Catalogue
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Performance, well-being and compensations & benefits
• Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is kept
• Lead the performance management process
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements
• Lead people well-being initiatives
• Define and review salary structure in partnership with the Senior Management team and coordinate annual compensation review process and compensation adjustments
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Human Resources Policies and Support
• Maintain and update Staff Human Resources Handbooks as necessary

• Proactively pursue continuous process improvement in Human Resources related practices in order to enhance the quality and efficiency of output/delivery.
• Work closely with HQ to share information and provide support as required

Administration
• Ensure effective and efficient management of office administration policies, systems and procedures
• Ensure an up-to-date database of contracts to track rental instalments due, notice periods, renewals, deposits and municipality tax payments is maintained and in coordination with the officers, have all the contracts (property, office rentals, international staff housing) are prepared/extended on time.
• In coordination with HR officers, ensure that benefits are duly explained to employees and serve as liaison between employees and respective insurance company.
• Ensure that pre and post-paid phone lines are issued and managed in accordance with DRC policies.
• Ensure efficient controlling and issuance of keys for offices and guest houses, and entry and exit procedures for all staff
• Manage orientation process and arrivals checklist for new staff and ensure support for all new staff and visitors with travel and accommodation
• In coordination with relevant staff, ensure a regular supply and tracking of usage of office stationery and supplies, cleaning and kitchen products

Coordination and Oversight Support

• Ensure compliance of Regional Office and Country Offices to DRC quality standards

• Coordinate Regional and Country Office HR quality assurance and reporting.

• Lead the implementation of Global and Regional projects within Regional Office and Country Offices

• Provide advisory support to country offices per need

About you

To be successful in this role we expect you to have

Experience and technical competencies:

• At least 5 years' experience in relevant field
• At least 3 years' experience with people management

• Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility
• Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
• Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
• Accountable for making sound decisions based on DRC policies, standards, and the advice of technical experts in DRC

Education:

• Master's degree in in relevant field

Languages:

• Full professional proficiency in English
• Arabic (preferred)

In this position, you are expected to demonstrate DRC’s five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 1 year

Start date: As soon as possible

Duty station: Amman, with frequent travel in the region

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to www.drc.org under Vacancies. This position will be placed at F1 band management. For questions regarding the vacancy please contact Regional Head of Support Services rosalin@drc.ngo

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 21 May 2022

For further information about the Danish Refugee Council, please consult our website drc.ngo