Employee Relations Case Management Officer

Background

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 25 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster.  IRC leads the way from harm to home.

IRC Global Human Resources supports a global workforce of approximately 24,000 including employees and contract staff through a direct and matrix management structure balanced globally, regionally and locally. We are committed to a culture of integrity, inclusion and respect. We practice bold leadership and innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. We are dedicated advocates for the most vulnerable.

Job Overview

The Employee Relations Case Officer provides support to the Global Employee Relations team and works in close partnership with the Ethics and Compliance Unit to coordinate IRC’s case management system. The role drives the intake and triage process for various staff matters, leading the referral process of local employment matters to country program Human Resources, and supporting the assignment and life cycle case management for workplace Employee Relations investigations. The Employee Relations Case Officer develops reports and case review analytics to continue strengthening the Employee Relations function and to support strategic decision-making. The role is responsible to ensure data is appropriately maintained, in a timely and confidential manner from intake to case closure.

Major Responsibilities

Case Intake

•  Effectively review, categorize and process a high volume of incoming Employee Relations concerns raised via several reporting channels
•  Use independent judgement to critically evaluate potential severity of incoming matters to determine when escalation is required
•  Provide timely response to reporters and follow-up as needed to gather substantive information to enable review at case review meetings.
•  Handle the full life-cycle of Employee Relations cases according to internal protocols.   Monitor progress throughout and provide updates.
•  Manage case review process, in partnership with Ethics and Compliance Unit intake team, for reports designated to be Employee Relations matters.

Case Management

•  Develop effective working relations and cooperate with internal partners and HR Leads throughout the case management process
•  Lead the complete referral process of local employment matters to HR in relevant work unit or country program, from receipt to closure.  Provide advice on routine employee relations matters, as needed.
•  Support the Employee Relations Coordinators in the assignment and management of their employee relations caseloads.
• Maintain accurate and up-to-date employee relations files in the case management system to facilitate case reviews and communications.
• Set up Box files for Workplace Safeguarding cases to be investigated, and support with additional tracking and reporting requirements

Reporting and Analysis

•  Partner with the Global Employee Relations Director to develop, analyze, and present reports that enable leadership and partners to identify and understand key employee relations trends.
•  Actively participate in the production of quarterly reports and metrics for case reviews with Regional HR Directors and other partners
•  Prepare quarterly report for Leadership Board on Workplace Safeguarding cases
•  Provide back-up and support for the drafting, editing, and circulation of donor disclosures as needed for Workplace Safeguarding cases

Job Requirements:

Work Experience

•  Minimum three years related work experience in Human Resources or a paralegal role for a large organization

Demonstrated Skills and Competencies

• Ability to handle and maintain confidential information and act with the utmost discretion
• Ability to remain respectful, empathetic, and diplomatic in the face of difficult and uncomfortable situations and conversations surrounding an investigation
• Demonstrated proficiency with Microsoft Office, including intermediate to advanced proficiency in Excel
• Analytic approach and a high degree of comfort with large datasets and the ability to develop, interpret and present data-driven insights
• Proven research, writing and editing skills, including the ability to draft memos, letters, and other documents
• Solid organizational skills, with a proven ability to prioritize projects with attention to detail
• Flexible work attitude: the ability to be flexible and yet focused & reliable in an environment of frequently changing demands.  Willingness to be flexible with working hours to accommodate multiple time zones in global context.
•  Initiative to problem-solve within the job parameters
• Excellent communication and interpersonal skills and the ability to effectively manage a variety of relationships
• Commitment to personal growth and development, and a willingness to regularly receive and act on performance feedback in pursuit of continuous professional growth
• French, Arabic and/or Spanish language skills highly advantageous.
• COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Working Environment:

Position is based in New York, NY with a standard office work environment          

IRC et les employés de IRC doivent adhérer aux valeurs et principes stipulés dans le Code de conduite IRC WAY, à savoir l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et contre les représailles.