Internship – Supporter Experience (SX) Intern

 

Private Sector, Private Partnerships and Fundraising (PPF), Rome, Italy

 

 

 

• Title of Post: Internship
• Supervisor: (Email Marketing Specialist)
• Unit: Private Partnerships and Fundraising (PPF) / Individual Giving team
• Duty Station: Remote (homebased)

(covid update: Interns have to work remotely as they are not considered essential staff therefore, if not already in Rome, they should not travel. Access to HQ is still restricted to essential staff only)

• Duration of internship: 8 months (maximum allowed)
• Expected Start Date: as soon as possible

 

• VA Reference no: 162901
• Closing Date: 25 May 2022 Please note that the deadline is at 11:59 pm Rome time (GMT + 1)

 

 

 

The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency working to create a world with zero hunger.

As leading humanitarian organization saving lives and changing lives, WFP delivers food assistance in emergencies and working with communities to improve nutrition and build resilience. WFP believes that individual and collective wellbeing can only be achieved if all children, women and men get the nutritious food they need to lead healthy, dignified lives. Each year, WFP assists 86.7 million people in 83 countries. Every day, some 5,600 WFP-chartered trucks are on the road, 92 planes are in the air and 20 ships are at sea. These numbers speak to WFP’s unparalleled reputation as an emergency responder, one that is often the first on the scene in the most difficult environments. WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long-term development programmes aimed at boosting food security, local economies, education, employment and gender equality.  While hunger and malnutrition are the world’s largest solvable issues, the needs are still immense and growing. 821 million people in the world suffer from chronic hunger.

 

We are currently seeking to fill a Supporter Experience Intern position in our Individual Giving Unit of the Private Partnerships and Fundraising (PPF).

 

Brief description of PPF Division:

The Private Partnerships and Fundraising Division (PPF) is responsible for engaging the private sector (corporations, individuals, foundations) through high-impact partnerships in support of WFP's strategic priorities, and through individual giving to build and retain support from the general public worldwide. PPF has embarked on an exceptionally ambitious new strategy 2020-2025 to raise an additional one billion dollars for hungry or malnourished people and to expand the contribution to WFP from the business sector through effective and sustainable long-term partnerships as well as from private individual supporters around the world. This includes securing new high impact technical partnerships, signing significant new corporate deals and growing existing relationships as well as building a base of one million individual supporters. Our strategy and ambition are based on need. WFP was reaching more than 90 million people in 83 countries and we now know that we will be called on to reach many millions more as a result of the pandemic.

 

Individual Fundraising

In the first year of the new growth strategy the IG team recruited 200k new supporters (both regular monthly givers and single givers), from over 190 countries primarily through digital advertising (Facebook and Search). Annual income has grown from $3m in FY19 to $24m in FY21 with growth ambitions going far beyond this.  

Our focus is a digital-first strategy, working through a centralized global team recruiting supporters primarily through digital channels and building an outstanding supporter experience through a multi-channel loyalty programme that delivers a best-in-class donor experience.  

 

 

Duties and responsibilities

Under direct supervision the candidate will perform the following duties:

• Support monthly multi-channel marketing activities (creating donation landing pages, updating Facebook audiences, testing emails etc.)
• Support development of Supporter Experience monthly performance reports (gathering, organizing and presenting data)
• Support development of High Value Donor and Regular Donor impact reports (gathering, organizing, formatting)
• Support organisation of supporter webinars
• Support data monitoring/auditing processes (anonymized data, duplicate checks etc.)
• Q & A for supporters (website)

 

 

 

 

Qualifications and experience

• Currently enrolled with at least two years undergraduate studies completed, or recently graduated (within the past six months) preferably in Marketing, Business, Computer Sciences or any other relevant discipline;
• University course attendance in the past 12 months;
• Proficiency in MS Office (Word, Excel, Power Point, Outlook);

Desirable

• Some experience in online fundraising
• Understanding of digital marketing channels including Facebook, email etc.

 

Required soft skills:

• Good attention to detail and strong communication skills;
• Ability to plan and organize work with reasonable supervision;
• Ability to take initiative to solve problems and seek solutions;
• Work effectively in a multi-cultural environment and international organization;
• Demonstrate ability to quickly shift from one task to another to meet multiple support needs;
• Uses tact and courtesy to give and receive information with a variety of individuals (people oriented);
• Motivated team spirit and contributed to an inclusive and sound working environment (team player).

 

Working Languages

• Excellent command of English (proficiency/level C);
• Working knowledge of a second UN language would be an asset.

 

 

 

Supervision (Level/Methods of Supervision)

Under the direct supervision of the Email Marketing Specialist, the incumbent will be provided with close mentoring, guidance and technical supervision. Performance planning and reviews as well as learning and development discussions will be an elemental part of the supervision. Supporter Experience Lead will be the second-level supervisor. With the support of a comprehensive induction package and assignment of a buddy/mentor, the intern will rapidly become a productive member of the team.

 

Training components

Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

 

Learning Elements

At the end of the assignment, the Intern should:

• Have a greater understanding of the World Food Programme’s work and its role within the wider humanitarian system;
• Gain knowledge on how to reach individuals with sound strategies and tactics at the global level;
• Develop advanced skills in fundraising and supporter communications.

 

 

 

Short-listed candidates can be subject to written assessment.

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply. WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the Organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection & recruitment process, and for work-related needs upon joining the Programme.

 

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
• WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
• WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
• WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
• Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

 

We greatly appreciate your interest in WFP and joining our mission to achieve Zero Hunger by 2030

Saving Lives, Changing Lives!

 

 

Fighting Hunger Worldwide