IT Assistant

Details

Mission and objectives

The WHO Office in the occupied Palestinian territory is the principal technical adviser to the Palestinian Ministry of Health providing advice and support to strengthen health services, ad-dress public health issues and promote research for health. WHO is also lead of the humanitarian Health and Nutrition Cluster, coordinating the assistance provided by international and local partners to the health sector. WHO employs approximately 45 staff at its offices in West Bank and Gaza, including international and local professionals with expertise in medicine, public health nursing and other specialties. As the lead health agency, WHO works with many partners, including United Nations agencies, donors, nongovernmental organizations, universities and the private sector to sup-port the Palestinian Authority to reach their national health development goals and to ensure that efforts of all these organizations are coordinated.

Context

The UN Volunteer will work with the department of Operational Support and Services. The objective of this department is to ensure high quality, consistent and responsive managerial and administrative services to all programmes and staff in WHO Jerusalem Office, and where relevant, to all regions and sub offices of WHO, and to promote an efficient and col-laborative customer-oriented working environment to achieve results. provides administrative support to WHO departments at WCO PSE and in other locations, in the areas of planning, management and administration of meetings, monitoring and enforcing compliance with duty travel policy, and other travel related administrative services. General instructions are provided in the form of correspondence standards, administrative rules, microcomputer operating standards, filing systems and accepted secretarial practices, and the UN Volunteer works within the framework of WHO and the department rules and procedures, and/or specific instructions. Work is reviewed by the Finance and Administrative Officer for meeting expectations and overall quality control.

Task description

Under the direct supervision of Administrative Officer, the UN Volunteer will undertake the following tasks: Network and Hardware: 1. Monitor and maintain local server’s LAN and e-mail system including creating and modifying accounts. 2. Administer and maintain disk storage backups. 3. Ensure that printers and photocopiers are properly configured and are available via the network. If necessary, to propose new printing solutions. 4. Configure all the CO workstations and laptop computers (including those of train-ing participants and facilitators). 5. Assist in the evaluation and follow-up of the needs for new hardware. Technical support and training: 6. Provide full IT support to meetings and events organized in Iraq WHO office as per ASO directives and instructions. 7. Implement under the guidance of ITT unit in EMRO, specific ITT services needed in the CO (intranet, IPSEC, Fire Wall, Checkpoint secure client, GSM, GPN, VC etc.…). 8. Identify technical problems, to solve them directly or refer as appropriate. To pro-vide assistance (first and second level user support) and simple training on basic computing skills and office software features. 9. Maintain common office software and ensure that virus scanning software is kept up to date on all computers. 10. Organize storage and access to software and ensure proper documentation and licensure. Management: 11. Maintain log files and configuration tables. 12. Maintain contacts with IT suppliers of materials and services. 13. Monitor the stock of computer consumables. Conception/development of IT tools. 14. Perform basic programming tasks such as creating and updating high priority MS Office templates (i.e. forms).