Learning Support Specialist

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

Organizational Setting

The Human Resources Division (CSH) develops, recommends and facilitates the implementation of human resources policies, procedures and services and advises management on appropriate measures and strategies to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce. CSH administers the Organization's human resources management programmes, in particular in the areas of human resources policy development, position management, recruitment, mobility, training and social security.

FAO PSA subscriber and Call purpose

A Subscriber to Personal Services Agreements (PSA) contract is an individual engaged to perform specific task-based assignments for which FAO has a temporary need. PSAs are neither staff members nor officials of the Organization, but rather are employed as independent contractors. The assignment may involve full-time or part-time functions. The possibility of extension is subject to satisfactory performance and dependant on the availability of resources and the needs of the Organization. Individuals who meet or exceed the requirements of the Call determined through an interview process will be included in the CSH divisional roster that will be used to source future vacancies within the technical requirements covered by the Call.

The purpose of this call is to identify suitable qualified and experienced PSA Subscribers to populate a roster for the Learning and Performance Branch.

Reporting Lines

Selected applicants will work under the overall guidance of the Senior Human Resources Officer, and under the direct/functional supervision of the Human Resources Officer, working in close collaboration with other FAO Divisions.

Technical Focus

Area: Learning and Development
Focus: Research, compile information and provide support in: Language Training and Corporate Training Programmes

Tasks and responsibilities

The PSA will contribute and provide support to the implementation of CSH’s global learning portfolio according to the latest Learning & Development trends and best practices.

Given the broad skillset and expertise required, the assigned tasks and responsibilities related to the Learning Specialist may include one or more of the following:

• Assist in the development and provision of logistics for the delivery of workshops and training programmes
• Support in the delivery of learning programmes
• Research and compile information and statistics related to staff development activities
• Answer queries related to training activities and language examinations
• Assist in the selection and recruitment of training service providers
• Support in the data entry and tracking of records in relevant HR and learning management systems
• Work on various learning and performance management related reporting for planning, monitoring and evaluation purposes
• Answer and follow-up on a variety of training requests and enquiries from staff and non-staff; provide guidance on relevant learning and training guidelines and procedures
• Collect and research background information on innovative learning solutions
• Perform other functions as required

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• University or Technical degree in Learning and Development, Learning Technology, Adult Education, Communication, Languages or related field.
• 1 years of experience supporting the development and delivery of learning and training programmes
• Working knowledge of English.

FAO Core Competencies

• Results Focus.
• Teamwork.
• Communication.
• Building Effective Relationships.
• Knowledge Sharing and Continuous Improvement.

Technical/Functional Skills

• Project management skills.
• Good knowledge of IT software and systems
• Excellent communication (verbal and written) and interpersonal skills.
• Good conceptual skills, as well as gender sensitive and cross-cultural competency.
• Proven ability to identify creative solutions.

Selection Criteria
• Demonstrated experience in working across different phases of a project.
• Experience in supporting the rollout of learning and development programmes.

Desirable
• Working experience in UN agencies and/or other international organizations.

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency