Security Operations Center Clerk

The Integrated Security Work Force in Haiti Security Operation Center (SOC) is housed in the United Nations Department of Safety & Security (UNDSS) building and provides 24/7 communication coverage and support to all UNSMS personnel in Haiti.

The Unit SOC falls under the overall command of the Chief of Security Officer/Deputy Chief Security Officer Operations, and is directly supervised by an international security officer, the incumbent will be responsible for the following duties:

• Ensure all network users are complying with standard radio procedures, call signs and radio discipline is strictly maintained.
• Advise the supervisor immediately on faults in the telecommunications network and undertake all necessary action to provide a prompt reestablishment of service.
• Track movement of all missions (staff and vehicles) in the field through well-defined procedures and processing all external and internal security clearances timely.
• Monitors security conditions; Performs security broadcasts at the request of security authorities.
• Maintain permanent radio contact with all stations and vehicles in the UN radio network and provide efficient communications and information flow for all involved in the UN Short Messaging Services (SMS).
• Ability to communicate with all other networks of the UNSMS Organizations in the country enabling fast coordination via radio communications for operational and security purposes.
• Keep a log for all communications and dispatch messages without delay to the receiving office.
• Keep all messages sent/received by all communications systems in place strictly confidential.
• Manage and monitor all emergency communications equipment (HF/VHF/Satellite communications devices/any other equipment) during security incidents for incoming security calls as the need arises.
• Transmit and receive security related information to support the Crisis Coordination Center and participate in emergency responses such as staff emergency/medical evacuation.

• Maintain records and report any technical problems immediately to the Supervisor for prompt resolution.
• Answer and dispatch incoming calls during office and non-working hours.
• Act quickly in the event of an emergency and contact relevant authorities to contain and help solve critical incidents.
• Maintain inventory and be responsible for all radio room equipment.
• Perform other related duties as required.

• Professionalism - Demonstrated knowledge of safety and security rules, procedures and methods used by the United Nations; Demonstrated working knowledge of computer applications (such as MS Office, internet) and knowledge in hardware installation and maintenance. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• Communication - Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Tailors language, tone, style, and format to match audience; Demonstrates openness in sharing information and keeping people informed.

• Teamwork - Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’ ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Technological Awareness - Ability to utilize UHF, VHF, HF and DIMETR A radio equipment, as well as portable and base satellite phones; computer skills; knowledgeable in Word, Excel, Power Point and Google Earth and be able to communicate via email and search the internet.

Education: High school diploma or equivalent is required. Supplemental training in radio communications is desirable.

Work Experience: A minimum of two (2) years work experience in areas of radio communications, telex, facsimile, and radio operations is required. Familiarity with the operations of telecommunications systems and services such as radio, computer and satellite phone are desirable.

Experience working in a conflict/post conflict environment as a Radio Operator in an international setting is desirable.

Languages: English and French are the working languages of the United Nations Management System in Haiti. For the post advertised, fluency in oral and written English, French and Creole is required.

Important applicant information

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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