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GBV Case Coach Officer (International Individual Contractor Agreement - UNOPS)


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Pemba
  • Grade: International Consultant - Internationally recruited Contractors Agreement
  • Occupational Groups:
    • Gender-based violence
    • Project and Programme Management
  • Closing Date:

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Candidates must meet the essential minimum requirements of the position and candidates not citizens of the country must comply with all eligibility requirements for employment in line with the prevailing legislative prerequisites in the country. Duties:

- Conduct a capacity assessment of GBV case management services and GBV community engagement focal points, using tools that consider global GBV guidelines and standards, in order to develop a GBV coaching curriculum that responds directly to identified needs on the ground. Share findings of the GBV case management capacity assessment with UNCHR and GBV coordination mechanisms.
- Based on existing coordination and referral pathways information, and in coordination with UNHCR and the GBV AoR, map GBV response actors to participate in the GBV coaching program, especially as part of a core cohort or trainers to roll out capacity building internally their organizations.
- Based on results of the capacity assessment and desk review of existing capacity building tools develop GBV case management and GBV community engagement capacity building packages, adapted to the context, and in line with global GBV guidelines. The packages should include training of trainers¿ curriculum, facilitation guides, monthly learning sessions content, GBV case management supervision tools and guidance, as well as tools for self-learning and monitoring learning outcomes.
- In coordination with the UNHCR Protection team, and based on robust and inclusive planning, lead the roll out of the GBV coaching curriculum in the field, ensuing regular monitoring, feedback, and adaptation as required. Implementation should harness a training of trainers, peer learning, self-care and age, gender, and diversity inclusive approach. The GBV Coaching Program modules for case workers should include robust learning related to GBV information management systems for case management, in accordance with agreed information management systems in the context.
- Coach and monitor the rollout of monthly learning sessions for GBV caseworkers and community focal points led by trained GBV trainers in field locations, providing positive and supportive supervision guidance.
- Develop capacity for the ongoing supervision of GBV case management, providing positive and supportive supervision approaches in a safe and inclusive learning environment. Support GBV case management supervisors to roll out case supervision tools, especially those that monitor survivor centred skills, knowledge, and attitudes of GBV case workers.
- Conduct a review of existing national level GBV service delivery protocol, in particular for case management and referral protocols (including to health, legal, psychosocial and safety support), in line with global GBV case management guidelines and a survivor-centered approach. The review should result in a report with clear recommendations for strengthening protocols and filling any identified gaps in guidelines for GBV case management at national level.
- Where possible, and based on feasibility, adapt capacity building packages into a remote approach, based on existing remote GBV case management capacity building toolkits, especially to include GBV case management actors in vulnerable hard-to-reach locations of Cabo Delgado.
- Monitoring learning outcomes, in relation to the improvement of GBV knowledge, skills and attitudes, based on established quality assurance criteria.
- Draft a final report of the GBV Coaching Program with results, recommendations and the finalized GBV Coaching toolkit for wider dissemination.
- Work closely with the UNHCR Protection team to provide guidance on GBV case management and community engagement, and participate in GBV coordination mechanisms, coordinating in particular with government and NGO GBV service providers, and learning opportunities on the ground with UNHCR.
- Contribute to the UNHCR GBV case management and community engagement strategic direction in Cabo Delgado, guided by results and learning from the GBV Coaching Program.

Qualifications and Experience:
6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree.

Education (Level and area of required and/or preferred education)
Field(s) of Education
Human rights,
Social Anthropology,
Social work,
International Development,
International Relations
Social Sciences,
or another relevant field.

Certificates and/or Licenses
HCR Protection Learning Prg

Work Experience
Relevant Job Experience
6 years of previous work experience relevant to the function of GBV in an international context, of which two years in the field and having experience in the field of GBV prevention, mitigation and response, broader protection or social work involving empowerment of women and girls, gender, child protection, mental health, counselling and working with survivors, humanitarian, and development issues. Applied experience in survivor-centred approach, GBV guiding, and Case management principles related to GBV programs. Demonstrated knowledge in gender equality and the empowerment of women and girls and apply, promote and integrate gender analysis into humanitarian programming. Demonstrated knowledge of and implementation of multi-sectorial responses to GBV and support to other sectors to mainstream GBV prevention, risk mitigation and response. Demonstrated knowledge and application of GBV prevention theory and appropriate GBV prevention and behavior change strategies at different stages of the humanitarian response. Knowledge and demonstrated use of GBV tools and Guidance.

Demonstrated understanding of critical issues around GBV data and knowledge of safe and ethical data collection and analysis and conducting assessments. Demonstrated knowledge of engagement with GBV Interagency humanitarian architecture. Knowledge and experience of participatory approaches to engaging with and mobilizing communities good understanding of displacement and protection issues including, child protection, education and the application of the Age, Gender and Diversity Policy. Completion of UNHCR learning programmes or specific training relevant to functions of position such as: Protection Learning Programme, Operations Management Learning Programme, Middle Management Learning Programme, GBV and Gender Equality. Experience in a humanitarian context.

Functional Skills
IT-Computer Literacy
PR-Gender Based Violence (GBV) Coordination
PR-Gender Based Violence (GBV) prevention programming
PR-Gender Based Violence (GBV) risk mitigation
PR-Gender Based Violence (GBV) response programming
PR-Gender Based Violence (GBV) Capacity development and training
PR-Refugee Women issues
PR-Interviewing and counselling refugees/asylum seekers and in individual case management
PR-Age, Gender and Diversity (AGD)

Language requirement:
Knowledge of English and UN working language of the duty station if not English. Portuguese native highly desirable. Competencies as defined in Job Profile

Core Competencies
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Managerial Competencies
Empowering and Building Trust
Judgement and Decision Making
Managing Performance

Cross-Functional Competencies
Analytical Thinking
Political Awareness
Stakeholder Management Language requirement:
Knowledge of English and UN working language of the duty station if not English. Portuguese native highly desirable. Remuneration:

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at:

Submission of Applications:

¿ Applicants are invited to apply online and complete the mandatory motivation letter.  For help with logging in to the MSRP External Portal, or with online applications, please contact the HR Unit well before the deadline to allow sufficient time for any technical problem to be resolved. External vacancies are posted on the external UNHCR website - ¿ Careers ¿ Career opportunities ¿ Other Opportunities ¿ Vacancies ¿ sort by Location or search by Job Opening number. 

¿ Not signed, incomplete and late applications will not be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates will be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).

¿ The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

¿ UNHCR strongly encourages qualified female applicants to apply. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms gender, disability, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. All applications will be treated with the strictest confidentiality.

¿ UNHCR has a zero-tolerance policy against Sexual Exploitation and Abuse (SEA). SEA is unacceptable behavior and prohibited conduct for UNHCR personnel. It constitutes acts of serious misconduct and is therefore grounds for disciplinary measures, including dismissal. Any concerns or suspicions about a possible case of SEA should be reported immediately to the Inspector General¿s Office (IGO) at [email protected] or through the online complain form at or by confidential fax: +41 22 739 73 80.

¿ For any technical problems encountered during the online application, please send an email to the below email address titled ¿Online VA Query-your name and surname¿. Human Resources Maputo [email protected]
See below for this postion's Operational Context
======================================================================================================== UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights, and building a better future for asylum seekers, refugees, internally displaced, returnees and stateless people. The operation in Mozambique has its main office in Maputo, field office in Nampula, and sub-office in Pemba. The incumbent will be based in Pemba. The working language in the UNHCR offices in Mozambique is English.
GBV is a major protection concern amid Cabo Delgado¿s humanitarian crisis which has displaced over 700,0001 people owing to violent insecurity. Displaced women and girls in particular are at risk of multiple forms of gender-based violence including sexual violence, abduction, intimate partner violence, and spiraling rates of early marriage. UNHCR¿s GBV strategy for Cabo Delgado aims at reducing the risk of GBV for displaced and host communities, and that all survivors have adequate and timely access to quality services. UNHCR is working to build the capacity of UN staff, NGOs, local civil society, and government institutions to provide survivor centred GBV case management services in line with global guidance. Equally, UNHCR is working with community outreach focal points, including community volunteers, as a key entry point for survivors to access holistic GBV services and psychological first aid within the community.
UNHCR and partner assessment of GBV case management service provision has identified the need for a more robust capacity building to ensure that service providers working with GBV survivors have the appropriate training and resources available, based on capacity assessment. As such UNHCR is launching a GBV coaching program with dedicated technical resourcing, and an approach that includes longer-term investment in case management capacities internal to the service providers, follow-up to check if learning goals were achieved, and ad-hoc learning sessions to address changing needs. The UNHCR GBV coaching program will develop and roll out adapted curriculum for GBV case management services and GBV community engagement focal points. The capacity building approach will seek to develop technical capacities internal to different GBV responders in order that capacity building and supervision structures are enhanced in a sustainable way.The GBV Case Coach Officer will lead the development and roll out of the GBV Coaching Program and conduct regular coordination, monitoring and reporting to assess impact and adjust approaches as required. The coaching program will primarily target UNHCR partners, governmental, non-governmental and community GBV actors, with a focus on building existing local capacities, in locations impacted by insecurity and internal displacement in Cabo Delgado. S/he will broadly contribute to enhancing the national system on GBV response, the technical support required will largely focus on strengthening knowledge of target actors on GBV core concepts and service delivery, with a focus on case management (with integrated psychosocial interventions) for GBV survivors and community engagement capacity.

Please also note that engagement under a UNHCR affiliate scheme is subject to proof of vaccination against COVID-19. The closing date for submission of applications is 5 May 2022 midnight Geneva time.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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