Inter-Agency Senior Knowledge and Information Management Officer - P-4, Temporary Appointment 364 days, Office of Emergency Programme (EMOPS-AAP) Geneva

UNICEF’s Office of Emergency Programs (EMOPS) which is located in New York and Geneva, is the focal point for emergency assistance, humanitarian policies, staff security and support to UNICEF offices in the field, as well as strategic coordination with external humanitarian partners both within and outside the United Nations system. EMOPS thus leads efforts to ensure that UNICEF’s role in complex emergencies and natural disasters is clearly defined, that the organization is properly equipped to fulfill that role, and that all levels of the organization are prepared to deliver our mandate. It aims to strengthen the ability of the organization to respond during times of humanitarian crisis. The position is located in the Accountability to Affected Populations Section in EMOPS Geneva, which is one of the three teams along with the Global Cluster Coordination Unit and the Inter-Agency and Humanitarian Partnership Section. The position is expected to spend much of the time within the Inter-Agency Standing Committee (IASC) Secretariat in support of the inter-agency efforts on AAP and in close coordination with the Inter-Agency Coordinator for Community Engagement and Accountability (hosted by the IFRC).

UNICEF HQ Locations are currently undergoing organizational changes; therefore, the exact location of the post has yet to be determined. Selected candidates may be required to commence duties remotely until the location is confirmed. If reassigned or relocated to another location, candidates may be expected to relocate to a new location again during the initial contract or assignment period.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Hope.

The position is located in the Accountability to Affected Populations Section in EMOPS Geneva, which is one of the three teams along with the Global Cluster Coordination Unit and the Inter-Agency and Humanitarian Partnership Section. The position is expected to spend much of the time within the Inter-Agency Standing Committee (IASC) Secretariat in support of the inter-agency efforts on AAP and in close coordination with the Inter-Agency Coordinator for Community Engagement and Accountability (hosted by the IFRC).

How can you make a difference?

The Senior Knowledge and Information Management Officer will be providing knowledge and Information management services to support inter-agency coordination of the AAP IASC partners as well as provide ad hoc support to the UN country teams and partners that are participating in the joint IASC AAP country level supported activities (AAP workshops, development of AAP country level Action plans, development and trial of the Results Tracker, as well as response level FeedbacK Mechanisms.

Support the development of joint IASC led interagency efforts on CEA/AAP regarding data collection, analysis, visualization and mapping and other information management tasks to be identified by the IASC AAP partners, as part of the country support on collective AAP IASC tools and related processes.
This includes systematic sharing of key information and documentation with key global level IASC AAP partners and stakeholders engaged in the country level development and use of the IASC AAP tools.

The position’s country level focus will provide technical guidance, coaching and capacity building for developing and rolling out the IASC AAP tools and workshops.

Duties include:

1. Information management coordination for the IASC AAP partners

• Develop and maintain contact directories of IASC AAP internal and external stakeholders.
• Maintain close technical coordination with Information Management network (across partners and Results Tracker Data Sources) to support integrated and up to date database on AAP indicators.

2. Internal knowledge and information management

• Manage platforms and tools that support mapping, planning and analysis on country support focused on the IASC AAP tools and processes.
• Develop and support global inter-agency visualization to track information on countries supported by the AAP IASC Partners.
• Support the IASC AAP partners’ operational planning, decision-making, and reporting based on evidence, data analysis and visualization on the use of the IASC AAP Tools and related country led approaches.
• Develop and manage processes for capture, storage, and retrieval of knowledge for partners
• Maintain knowledge management database of country contacts and documents related to IASC AAP partners support to countries supported through joint project (AAP Country Level Actions plans, Response Level Feedback Mechanisms, AAP Results Trackers Country Data Reports, other outputs produced for or through AAP in country workshops, reports, lessons learned, meeting notes, etc.).
• Maintain and organize lessons learned database for analysis of country feedback on tools
• Capture Information Management findings related to the IASC AAP tools (IM capacity, training needs, challenges and opportunities in data flow and systems, etc.). Those findings are expected to result from the engagement with the supported UN country teams and their partners.
• Provide the IASC AAP partners with recommendations to tackle identified IM challenges, improve systems and processes, data flows, IM training content, to better support UN country teams and their partners in using the IASC AAP tools in country and at global level.
• Conduct data cleaning processe of Data sources in liaison and collaboration with the Corporate Reporting Services IMB-ISS-CRST in the Information Management Branch part of the Information Services Section of OCHA.

3. External Knowledge management to promote dissemination of knowledge and information

• Promote knowledge sharing through the joint operational processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the coordination group, to facilitate seamless exchange of information across systems.
• Develop and manage processes for capture, storage, and retrieval of knowledge for partners and in liaison with other inter agency AAP focused structures as necessary (RCCE CS, AAP Taskforce, CDAC, etc.).
• Promote collaborative tools to facilitate sharing of ideas and work among the partners, while providing recommendations for optimization existing systems and processes managed by those partners or sources (in relation to the Results Tracker).
• Support the production and dissemination of information about the IASC AAP tools and their usage, impact of interventions, and key lessons on the effectiveness of the tools and approaches.
• Collect and share good practices and lessons amongst field practitioners in different contexts, through relevant platforms (i.e.agencies or inter-agencies communities of practices, webinars, etc.)

4. Technical support to country level IASC AAP tools users

• Identify and build capacity for developing and updating the IASC AAP tools and processes
• Provide technical assistance on the usage of the AAP Results Tracker to UN country teams and its partners in liaison and collaboration with the Corporate Reporting Services IMB-ISS-CRST in the Information Management Branch part of the Information Services Section of OCHA.
• Support UN country teams and partners to:
  • Navigate through their Results Tracker Country Data and demonstrate how they can produce various products/visualizations.
  • Identify relevant country AAP data/indicators that Country teams would like to add/include to support the development, implementation and/or monitoring of their Country Level AAP Action Plans (or other related evidence-based planning and operations that relates to AAP).
  • Integrate relevant complementary indicators/data into their Country reports.
• Provide technical support on Response Level Feedback Mechanisms in close collaboration with the IASC partners developing and sharing related good practices, principles, standards, and resources
• Develop training material and conduct, facilitate or support trainings as required

5. Planning and management

• Contribute to the development of the IASC AAP annual work plan and set priorities/targets and performance measurement in relation to field deployments.
• Contribute to program reports for current and prospective donors, as required.
• In coordination with PPD, submit program/project proposals/reports to donors and other partners.

6. Other

• Performs any other duties and responsibilities appropriate to the purpose of this post, as assigned by the supervisor.

• Education: An Advanced University degree in the area of international development, humanitarian affairs, business management, information technology or similar.. * A first level university degree with an additional two years of experience may be accepted in lieu of the advanced university degree.
• Experience: At least eight (8) years of of relevant experience including having worked with the UN and/or NGO with specific focus on coordination and program management.
• Practical field experience in Knowledge and information Management to support inter-agency coordination or joint analysis and planning efforts.
• A plus if this experience was related to Accountability to Affected Populations (AAP) and Communication and Community Engagement, including feedback and complaints mechanisms.
• Excellent proficiency in Excel.
• Proven experienced in data visualization software such as Power BI or Tableau.
• Experience in Knowledge Management and IT Business analysis to verbalize requirements and transform in systems
• Excellent experience in data cleaning processes and standardization (handover, scripts to clean data, learning)
• Language Requirements: Fluency in English. Strong working knowledge of French would be an advantage.

For every Child, you demonstrate…

Core Values of Care, Respect, Integrity, Trust, and Accountability (CRITA)

The core competencies required for this post are:

• ▪ Formulating strategies and concepts
  ▪ Relating and networking
  ▪ Persuading and influencing
  ▪ Learning and researching 
  ▪ Planning and organizing

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF only considers Higher education qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU), United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.