Manager, Communications and Learning
Manager, Communications and Learning
- Full Time
- Program (Division)
- Infectious Disease - Global HIV Access Program
- Additional Location Description
- Flexible, Sub-Saharan Africa preferred
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org
CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
CHAI's HIV Access Program
Although there has been a remarkable decline in new HIV infections over the last two decades, evidence shows that there has been stagnation in the reduction of new cases globally since 2019. Despite the existence and implementation of multiple effective prevention interventions, there has likewise been an increase in new HIV infections among certain geographies and populations. Scaling access to safe, effective prevention options that meet the needs of those at high risk of HIV is essential to eliminating new HIV infections and reaching epidemic control. However, various barriers – individual and systemic –persist, limiting the impact of proven HIV prevention interventions, especially in sub-Saharan Africa (SSA). CHAI is currently working with Ministries of Health in Zambia and Zimbabwe and a range of partners globally to facilitate the sustainable introduction, scale up, and maintenance of effective HIV prevention interventions by leveraging experience from Voluntary Medical Male Circumcision (VMMC) and oral pre-exposure prophylaxis (PrEP). Since 2020, CHAI has increased focus on documenting and sharing lessons from supporting the sustainable integration of national HIV prevention programs while facilitating advance strategic planning for the introduction of cabotegravir long-acting injectable (CAB-LA) and the prevention pill (DPP).
CHAI’s HIV Access Program is looking for a Communications & Learning Manager, HIV Prevention. The Manager will work closely with CHAI global and country teams to execute CHAI’s HIV prevention learning agenda and knowledge-sharing activities in focal countries, regionally, and globally. The Manager will lead development and implementation of a knowledge management (KM) strategy and learning agenda for the HIV prevention team’s ongoing integration and sustainability-focused work under the STRIDE grant. The Manager’s responsibilities will include translating the grant’s existing KM and learning strategy into a concrete implementation plan and operationalizing this plan. With a focus on strategy development, knowledge capture, and dissemination, the Manager will work closely with CHAI global and country teams to build staff capacity to document, synthesize and communicate CHAI approaches and learnings tailored to specific audiences and strategic purposes. The primary objective of the Manager will be to ensure that knowledge is effectively captured, and that insights from and the impact of CHAI’s work under the STRIDE grant are tailored to and clearly communicated to a variety of target audiences.
CHAI is seeking a highly motivated individual with outstanding qualifications and demonstrated experience and skills for this role. An exceptional communicator and strategic thinker, the candidate must be able to function independently and flexibly and have a strong commitment to excellence. The Manager is comfortable developing KM strategies and learning agendas and ensuring their high-quality execution. The Manager will report to the HIV Prevention Senior Manager and work closely with the HIV Prevention Director. The Manager will have the opportunity to join CHAI’s internal Monitoring, Evaluation and Learning (MEL) community of practice and to engage with other CHAI communications experts as needed.
Strategy development and planning:
- In collaboration with team leadership, develop and refine the STRIDE grant’s KM strategy, learning agenda, and operational priorities.
- Develop a plan to capture, analyze, document, and disseminate evidence from learning agenda. This will include refining the KM strategy throughout the course of the grant.
- Work closely with country and global teams to ensure inclusion of learning agenda-related activities in annual workplans and appropriate resource allocation.
- Identify and pursue opportunities to partner with other relevant organizations, donors, governments, etc. for joint development of learning products (where appropriate) and dissemination activities.
- Work closely with global and country teams to lead and coordinate documentation and dissemination of grant-related outcomes, processes, approaches, and innovations as part of operationalizing the KM strategy and learning agenda.
- Write, edit, and review learning and communication products including but not limited to program, policy, and technical briefs; conference abstracts and presentations; peer-reviewed journal articles and other publications; conceptualize and develop infographics and other visual aids as needed.
- Work closely with global and country teams to refine existing measurement and evaluation systems and dashboards to ensure they support continuous learning cycles and adaptive management and provide the content needed for development of learning products.
- Provide oversight on the strategic scheduling, flow, content, and quality of learning and communication materials, establishing a process to manage grant learning and communication assets.
- Prompt, facilitate, and document pause and reflect learning sessions after all significant events and processes (meetings, brainstorming sessions, etc.).
Knowledge storing and sharing:
- Establish internal systems and processes to capture, store, and easily retrieve generated knowledge and communication products (e.g., best practices, manuals, tools, guidelines, policies, and strategies).
- Strengthen use of Box as the repository for project, learning, and communication documents; facilitate awareness and use of these materials within and across CHAI teams.
- Capture and distill insights on implementation of KM systems and processes to improve impact and practice of KM materials and systems.
- Ensure development and delivery of high-quality, participatory knowledge/learning exchange events (e.g., webinars, conference sessions, and other events) to internal and external audiences and stakeholders.
- Lead the development of tools, processes, and skills to enhance capacity for ongoing KM efforts within CHAI teams.
- Support the development and implementation of approaches led by country teams to build the KM capacity of government partners.
- Coach individuals and teams on the use of KM processes and tools.
- Continually build own KM and learning capacity and skills.
- Other responsibilities as needed.
- Bachelor’s degree or equivalent in journalism, communication, research, public health, or related fields. Advanced degree a plus.
- At least six years of related experience, with increasing levels of responsibility and leadership.
- Excellent written and oral communication; must be able to read, write, and speak fluent English.
- Advanced knowledge of Microsoft Office suite.
- Ability to manage multiple projects independently, set realistic priorities, and plan for the successful implementation of activities.
- Willingness to travel ~40% (when feasible and based on COVID-19 restrictions).
- Familiarity with qualitative research methods and translation of programmatic evidence or research findings into audience-specific communications and learning deliverables.
- Ability to create engaging, compelling, and high-quality communication materials that distill and elevate grant learning and impact, ranging from blog posts to knowledge briefs to peer-reviewed publications.
- Advanced knowledge of and experience with reference management software and cloud storage management and collaboration software (e.g., Box, One Drive, DropBox, Google Drive, etc.).
- Experience with software for developing impactful and high-quality data visualizations (e.g., Google Data Studio, Tableau, PowerBI, etc.).
- Experience designing and providing capacity development workshops and training.
- Exceptional diplomatic and interpersonal skills, and ability to build strong professional relationships with a range of stakeholders in a multi-cultural and virtual environment.
- Knowledge and experience in the HIV prevention space and/or previous experience working in Sub-Saharan Africa.
- Experience scoping and managing vendors for communications-related products.
- Graphic design skills and experience using relevant software.
- Ability to effectively mentor and lead teams virtually.