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IT Officer (DevOps), NO-B, Global Shared Services Centre, Budapest, Hungary

Budapest

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Budapest
  • Grade: Junior level - NO-B, National Professional Officer - Locally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Human Resources
    • Information Technology and Computer Science
  • Closing Date: Closed

The IT Officer (DevOps Engineer) at the NO-2 level, will be responsible for adopting and maintaining backend systems, ensure that all servers and automation systems are effectively operating within the agreed parameters and that all GSSC backend systems/data centers are fully functional. The IT Officer (DevOps Engineer) will work together with the Customer Care and the IT team in implementing, deploying, and maintaining systems to improve customer experience. They will be responsible for deploying product updates, identifying production issues, and implementing integrations that meet the business’ needs. The work requires close partnering with the developers working on automation and with the business innovation and IT teams to realize operationalize and monitor various projects. The incumbent will coordinate with the subject matter experts from all the GSSC section, such as Finance, HR, Customer Care, IT, Payroll, and other stakeholders to test various solutions. The position of the IT Officer (DevOps Engineer) at the NO-2 level, in the Business Innovation and Services Section of the Global Shared Services Centre, reports to the IT Manager (GSSC Customer Care).

This vacancy is open for Hungarian nationals only.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.

GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

Under the supervision of the IT Manager, the IT Officer (DevOps Engineer) will be responsible for adopting and maintaining backend systems, ensure that all automation systems running are effectively operating within the agreed parameters and that all GSSC backend systems/data centers are fully functional.

How can you make a difference?

The IT Officer (DevOps Engineer) at the NO-2 level, will be responsible for adopting and maintaining backend systems, ensure that all servers and automation systems are effectively operating within the agreed parameters and that all GSSC backend systems/data centers are fully functional. The IT Officer (DevOps Engineer) will work together with the Customer Care and the IT team in implementing, deploying, and maintaining systems to improve customer experience. They will be responsible for deploying product updates, identifying production issues, and implementing integrations that meet the business’ needs.

The work requires close partnering with the developers working on automation and with the business innovation and IT teams to realize operationalize and monitor various projects. The incumbent will coordinate with the subject matter experts from all the GSSC section, such as Finance, HR, Customer Care, IT, Payroll, and other stakeholders to test various solutions.

The position of the IT Officer (DevOps Engineer) at the NO-2 level, in the Business Innovation and Services Section of the Global Shared Services Centre, reports to the IT Manager (GSSC Customer Care)

Summary of key functions/accountabilities:

1.         Management of ICT backend infrastructure

  • Mange the ICT backend infrastructure such as Servers, storage and other IT systems.
  • Ensure all the equipment is protected against virus by installing the latest security software and monitoring it regularly (every day) for any breach and take appropriate action.
  • Ensure backup of all server storage every day and store the same in safe and secured site outside the office as per the established guidelines.

2.         Provide support for deployment of new software releases

  • Collaborate with project managers and software developers to ensure that development follows established technical and system requirements
  • Work on ways to automate and improve the software release processes
  • Participate in developing documentation of production systems
  • Escalate any problems to vendors, in-house expert, ICTD if required.
  • Analyze and identify trends and root causes for incidents and problems; identify alternatives, test and recommend solutions.

3.         ICT Disaster Recovery and preparedness

  • Responsible to manage the ICT disaster recovery function in the GSSC
  • Develops and updates ICT disaster recovery plans and procedures for ICT infrastructure, platforms and services
  • Ensure security and appropriate backup of all systems as per guidelines
  • Develop and maintains preparedness and failover for all core software systems
  • Actively support all business continuity strategies, plans and procedures including management, deployment and testing of all ICT related procedures and action plans

4.         Deployment of new hardware for backend systems

  • Responsible for deployment of new hardware upgrades as necessary (e.g. Servers, storage other backend ICT equipment (excluding networking equipment)
  • Propose obsolete hardware for disposal through due UN process (Property Survey Board) after cleaning UNICEF data

5.         Internal version control and Knowledge Management

  • Establish versioning control and collaborate with software developers to maintain a robust and agile version control
  • Establish a git repository of documentation of all operational codes
  • Enhance and document DevOps processes and procedures to improve consistency and maintain internal knowledge continuity and competency
  • Design and implement tools for change management

6.         Maintenance, troubleshooting, System’s Monitoring and Performance management

  • Perform routine application maintenance to ensure the production environment runs smoothly. Develop maintenance requirements and procedures
  • Implement and maintain system’s monitoring and alerting
  • Maintain monitoring systems and dashboard
  • Collaborate with other software developers and other stakeholders to maintain a higher availability of systems and maximum performance of automation systems
  • Provide relevant regular system’s performance reports
  • Recommends performance enhancements by performing gap analysis, identifying alternative solutions, and assisting with modifications

7.         Supervision

  • Supervise works of staff for end user, and ICT infrastructure support
  • Guide to set staff goals, monitor progress and do performance evaluation
  • Provide input to supervisor on staff training needs

8.         Any other duties as required by the Supervisor

To qualify as an advocate for every child you will have…

  • A first university degree (Bachelor’s Degree) in computer science, information systems, or other relevant disciplines, with specialized training or work experience in the fields broadly applicable to the job is required. Master’s degree in a relevant field is an asset.
  • A minimum of 5 years of relevant experience in Information Technology and/or other directly related technical fields is required.
  • Previous hands-on experience and knowledge of DevOps is a requirement.
  • Working experience managing backend systems (Windows 2012 server and above), HyperV and Azure) is required.
  • Experience in HyperV and/or Azure cloud system deployment and maintenance, source and version control tools such as Git, Jira and DevOps management and visualization tools is an asset.
  • Working knowledge of software development languages including: Python, Ruby, C++, Java, JS and of databases and SQL is an asset.
  • Systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT product and services, and use of applications and diagnostic tools are assets.
  • Project management certification e.g. ITIL MCSE, Prince2, CoBit or equivalent IT certification is an advantage.
  • Problem-solving attitude.
  • Self-motivated and collaborative team spirit.
  • Ability to work independently and with minimal supervision in a collaborative team environment, excellent interpersonal skills and a positive attitude.
  • Fluency in English and Hungarian is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.

National Officer (NO) staff are nationals of the country in which they perform functions of a technical and professional nature. Eligible applicants are nationals of Hungary. 

National Officer staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability and the following core competencies:

  • Builds and maintains partnerships
  • Demonstrates self-awareness and ethical awareness
  • Drive to achieve results for impact
  • Innovates and embraces change
  • Manages ambiguity and complexity
  • Thinks and acts strategically
  • Works collaboratively with others
  • Nurtures, leads and manages people

View our competency framework at:

https://www.unicef.org/careers/media/1041/file/UNICEF%27s_Competency_Framework.pdf

To qualify as an advocate for every child, you will receive…

  • A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments. Access here the UN Salary Scale for Hungary, and here a salary calculator for simulation.
  • Net salary range of HUF 1,184,000- 1,383,666 depending on initial step (medical insurance and pension premiums will be deducted from the net salary)
  • Holidays and leave, including 30 days of annual leaves per year
  • Parental leave
  • Dependency allowance
  • United Nations sponsored medical insurance plan
  • Pension plan
  • Optional life insurance plan
  • Access to professional development and learning programs, online learning and learning path.
  • Access to staff well-being support
  • Access to career development support

Please visit Compensation and Benefit site on UNICEF Career page

Remarks: Requirement for internal applicants 

Internal applicants from GSSC are required to complete the courses of Learning Paths that are identified as essential when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.  

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

This vacancy is now closed.
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