Casework Supervisor

Job Overview

Under the direction of the Casework Senior Program Manager, the casework supervisor will provide team leadership for Reception and Placement core services and extended case management services including health, employment, financial stability, education, and housing for refugees during the two-year period after arrival. This position will provide supervision to a group of caseworkers and must model high quality service provision and support direct reports in meeting job expectations, developing professionally and troubleshooting complex client challenges. The casework supervisor will also have a small caseload of their own to manage.

Major Responsibilities (including but not limited to)

·       Provide supervision to caseworkers and participate in resettlement activities

·       Provide ongoing training to ensure that work is completed according to IRC policies and procedures

·       Ensure that data entry and client assessments are done accurately and in a timely manner

·       Perform weekly check-ins with team members

·       Ensure 90-day reports are submitted correctly and timely

·       Complete file reviews and maintain exemplary case files

·       Facilitate Casework team meeting on a rotating basis

·       Provide Reception and Placement services and extended case management services to newly arrived refugees with special medical needs up to 24 months upon arrival, including addressing housing, health, education, employment, financial assistance, legal issues, and other needs that may emerge

·       Develop self-sufficiency strategies, monitor progress, and provide support to refugees to be become independent and self-sufficient

·       Perform services as outlined in the 24-month case management contracts with the State of Utah

·       Maintain accurate and up-to date case files for all assigned clients

·       Assist in Cultural Orientation preparation and presenting

·       Other related duties as assigned

Job Requirements

Education

·       Bachelor’s or master’s degree in social work, or related field; or equivalent work experience.

Work Experience

·       Minimum 1 year of experience successfully providing casework services required; minimum of 2 years’ experience strongly preferred.

·       Experience working with refugee and/or immigrant populations required.

·       Prior experience in onboarding and training staff and supporting quality assurance efforts a plus.

Demonstrated Skills and Competencies

·       Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

·       Skills in people management and able to support staff in confronting challenges and producing high quality work.

·       Demonstrated success working and communicating effectively in a multi-cultural environment.

·       Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

·       Attention to detail and accuracy in work product.

·       Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.

·       Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

·       Valid driver’s license and access to a personal, insured vehicle

Working Environment

·       A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

·       May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement

In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity

IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits

We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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