General Services (G6) Roster for Temporary and Fixed-Term, Human Resources Business Associate

Objectives of the Programme and the immediate Strategic Objective

The Department of Business Operations Services is responsible for providing efficient and effective support services to all programmes and activities of the organization in the Eastern Mediterranean Region in respect of human resources and talent management, administration, budget and finance, supplies, OSS and IT services.

The objective of the Human Resources and Talent Management Unit in EMRO is to ensure that a competent and motivated workforce is available to deliver programme activities in accordance with WHO’s global mission. This is achieved through the provision of sound advice to management, HR planning and succession planning, job design and classification, recruitment and selection, administration of contracts, staff onboarding, staff development and learning, performance management, career and mobility management, and management of staff relations. The mission of Human Resources and Talent Management is to serve existing staff members, SSAs, and Consultants in multiple areas, and build the technical capacity of administrative HR staff across the entire region in managing and administering exisiting staff members and SSAs.

The HR team drives recruitment and selection processes, manages onboarding, classifies position descriptions in line with ICSC guidelines, answers queries on benefits and entitlements via liaision with GSC, guides staff in the application of rules and regulations; provides advice on contract maintenance (separation, reassignment, extension), supports staff relations in terms of conflict coaching and change management and provides advice on salary scales and salary surveys. Furthermore, the Unit engages in oversight & monitoring exercises (Danger Pay; verification of location and dependency; leave, absence and attendance; SSA mini-audits; granting of continuing appointments; etc.) and builds the technical capacity of administrative and HR staff across the entire region in managing and administrating existing staff members and SSAs. The high amount of cases in EMR that are representing exceptions to policies and procedures due to emergency situations require the incumbent to use considerable judgment and interpretation to on appropriate actions.

Description of Duties

The HR Business Associate will liaise directly with senior managers (EMRO Directors and WRs), GSC and HQ on the below areas:

Staff Administration:

1. 1. Acts as the primary focal point and provides briefings and advice to staff and non-staff at all levels on WHO rules and regulations, employment conditions, entitlements, and standard operating procedures.
   2. Briefs new and departing staff on on-boarding and separation processes and related entitlements to ensure smooth and timely implementation of associated actions.
   3. Acts as a focal point for staff and liaises closely with colleagues in the Global Service Center (GSC) on contractual and payroll matters.
   4. Acts as the primary focal point for queries from staff and managers regarding employee and management self-service functions in the Global Management System (GSM).
   5. Provides assistance to staff members and/or applicants under selection or under reassignment and ensures that support and accurate and complete information is provided in a timely manner.
   6. Liaises with the Global Service Centre to provide information and obtain clarification on specific staffing cases, particularly in relation to queries from candidates on entitlements and benefits, and during the on-boarding and separation processes.

HR monitoring, compliance, reporting and initiation:

1. 7. Monitors to ensure timely initiation of actions and compliance with WHO rules and regulations, of contract extensions, probationary periods, conversion of appointments, retirements, acting arrangements, WIGIs and maximum duration of contracts.
   8. Monitors performance management compliance and liaise with managers to ensure timely completion of PMDS and SSA performance evaluations
   9. Conducts first level analysis and review of requests for hiring of consultants to ensure completeness and compliance of submissions with HR policies and escalate as needed.
   10. Prepares monthly regular HR reports and statistics as needed.

HR planning:

1. 11. In close consultation with the HRBP, provides support to the biennium HR planning exercise by providing updated reports of the workforce and status of vacant positions and maintains these reports regularly updated.
   12. Regular updates all organigrammes as and when new positions are created and approved.
   13. Monitors the implementation of the divisional HR plans and proactively initiates requests for advertisement and hiring, ensuring also that the associated actions in GSM are initiated.
   14. Supports restructuring/re-profiling and other review exercises by providing analysis, reports, data and updated organigrams as needed.

Selection and Recruitment processes:

1. 15. Reassignment and reappointment of staff in the region, keeping a regularly updated list of staff whose contracts are ending, and ensuring timely notification of separation.
   16. When required, supports the HR team on organization of selection and recruitment processes to ensure the efficiency of processes.
   17. In support of the HRBP, proactively identifies EMR needs for rosters and the advertisement of such; maintains current rosters, inclusive of 2^nd and 3^rd recommended candidates and initiates regular contact with rostered candidates.
   18. Upon delegation, represents HR on interview panels for positions up to and including P2. Review, edit selection reports submitted by the TUs and draft selection reports for the selections they are directly involved in.

Performs all other related duties as assigned and backstops the respective HR Business Partner and other HR Business Associates and HR Assistants when absent to ensure continued services.

REQUIRED QUALIFICATIONS:

Education

Essential

Completion of secondary education supplemented by training in Admin/HR work.

Desirable

A first university degree in business administration, human resources, social sciences or related field is an asset.

Experience

Essential

Minimum of 8 years of relevant experience in human resources and knowledge of UN staff rules and regulations

Desirable

Experience in a UN organization in the area of HR contract administration, benefits and entitlements.

Functional Knowledge and Skills

Proven ability to apply staff rules and regulations.

• Familiarity with the staff administration, contract management, entitlements, allowances, benefits, and compensation systems of the United Nations.
• Good knowledge of HR principles and practices
• High degree of tact, confidentiality,discretion and client service, and the ability to handle and preserve confidential information.
• Excellent time management and organization skills; high sense of prioritization.
• Proven skills in conflict coaching, administration of justice, staff grievances and similar issues would be highly desirable.
• Thorough knowledge of WHO or UN staff rules and regulations.
• Strong skills in using Office packagex such as Word, Excel, and Powerpoint as well as using Oracle based ERP systems.

WHO Competencies

Enhanced WHO Global Competency Model:

https://www.who.int/employment/WHO_competencies_EN.pdf?ua=1

1. Teamwork

2. Respecting and promoting individual and cultural differences

3. Communication

4. Producing results

5. Setting an example

6. Moving forward in a changing environment

Use of Language Skills

Excellent knowledge of English and Arabic. Knowledge of French is an asset.

Other Considerations (e.g. Physical Workplace Condition, if other than normal office environment; IT Skills; etc.)

• Normal office environment.
• Ability to operate PC and good knowledge of Microsoft applications.
• Knowledge of GSM/Oracle applications is an asset

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at EGP 294414 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This requisition will be used to establish a roster of Human Resources Business Associate , G6, to fill temporary and fixed term similar positions. Placement on the roster does not guarantee appointment to a position.
• This vacancy notice may be used to fill other similar positions at the same grade level
• Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application, please ensure that:

1. Your profile on Stellis is properly completed and updated
2. All required details regarding your qualifications, education, training and experience are provided under relevant sections
3. Your experience records are properly entered with elaboration on tasks performed at the time.

• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules, and Manual.
• Staff members in other duty stations are encouraged to apply.
• For information on WHO's operations please visit http://www.who.int.
• WHO is committed to workforce diversity.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment, and other types of abusive conduct (i.e., discrimination, abuse of authority, and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment, and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment, or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station