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Consultant – Market and product Design Research and Evaluation Methods

Anywhere

  • Organization: WHO - World Health Organization
  • Location: Anywhere
  • Grade: Consultancy - International Consultant - Internationally recruited Contractors Agreement
  • Occupational Groups:
    • Monitoring and Evaluation
    • Scientist and Researcher
    • Design (digital, product, graphics or visual design)
  • Closing Date: Closed

Purpose of consultancy

To provide technical guidance to the Product Design and Impact Unit of the Quality of Norms and Standards Department (SCI/QNS) and QNS Design Lab, in regard to monitoring all aspects of implementation of Norms and Standards Products (NSPs), including those on COVID19. The consultancy is needed in order to successfully deliver a set of priority activities related to developing digital dissemination monitoring dashboard related to access, uptake, use and impact of COVID19 and other NSPs and related tools and services for measuring the effects of new guideline design interventions.

Background

The Product Design and Impact (PDI) Unit of the QNS sits within the Science Division (https://www.who.int/our-work/science-division/quality-assurance-norms-and-standards).The overall mission of the Science Division, established in 2019, is to harness the power of science and innovation in a systematic way, by ensuring the excellence, relevance, and efficiency of WHO’s core technical functions, including NSP and research.

Within the Science Division, the specific purpose of QNS is to provide support to Technical Departments in close consultation with Regional Offices, by ensuring norms and standards are produced to a consistently high standard, in a timely way, driven by what Member States need, and designed and delivered to have a real impact on the health of people. QNS has a central coordinating role of WHO’s organization-wide effort to assure quality of the Organization’s normative and standard-setting products (NSPs) as well as monitoring their uptake and contributing to organization-wide efforts to evaluate their impact at country level.

QNS aims to ensure that guidance and recommendations from NSPs that WHO’s technical programmes develop are indeed delivering health impact at country level. One of the key mechanisms that contribute to achieving these objectives is actively monitoring and reporting on key performance indicators related to NSP access, uptake and influence.

Within the QNS, the Product Design & Impact (PDI) Unit is specifically dedicated to:

  • Supporting Technical Departments, in consultation with regions, for setting outreach, uptake and impact targets of their NSPs via the impact monitoring plan developed in collaboration with Technical teams.
  • Monitoring the process efficiency (data collection & analysis using pre-defined KPIs) and propose continuous improvement plans.
  • Providing support to technical departments, in consultation with regions, to develop NSPs to optimize the clarity and relevance of WHO content.
  • Designing content & format templates, and ensuring multilingual production through publishing partners.
  • Supporting technical departments by helping them develop the most fit for purpose digitized products to support the dissemination of their core NSP.

With the pandemic, the demand for WHO’s normative guidance on COVID-19 and other essential health services has increased dramatically. QNS is implementing innovative solutions to optimize norms and standard quality assurance, development, and delivery, shifting from paper based to technology-enabled scientific evidence appraisal and “living” guideline issuance approach. In that context, in the new PDI Unit, there is an identified need to develop and implement key activities that have been prioritized to develop tools, services and tacking dashboard to better enable technical units and regions to monitor access, uptake and use of guidelines on COVID 19 and on other NSPs.

Deliverables

1. Development of digital dissemination strategy for guidelines and norms and standards including those on COVID19.

  • Conduct internal and external consultations with stakeholders, including with best-in-class WHO examples to understand current practices.
  • Conduct desk review on best practices from scientific and management literature to gather key methods and proven strategies.
  • Develop recommendations, requirements, and strategy for rollout.
  • Summarize knowledge in an “easy to implement” document.

2. Develop a data visualization dashboard to present usage and uptake data for guidelines.

  • Assess current version of the dashboard and develop strategy and project charter for improvement and scale up.
  • Integrate Altmetrics, IRIS and sentiment analysis into KPIs.
  • Revise existing dashboard to scale up and integrate Key Performance Indicators (KPIs).
  • Test strategy and dashboard with illustrative use cases.
  • Revise and finalize dashboard for use by technical units on Emergencies and other priority health topics.

3. Development of analytical tools for the QNS Design Lab.

  • Set up the research framework for the Lab for design experiments including process for internal ethical approval.
  • Develop tools for gathering qualitative feedback and insights from experts and users on outputs from the Lab.
  • Test tools for gathering qualitative feedback and insights from experts and users.
  • Run post-workshop experiments to measure the effect of design changes quantitatively.
  • Adapt tools for COVID19 products.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential:

Advanced university degree in public health, epidemiology, implementation science, Economics or any related field relevant to research on user behaviour and health outcomes.

Experience

Essential:

At least 5 years of experience in research design, market research and evaluation methods, including experience with qualitative and quantitative data collection and analysis.

Desirable:

  • Working experience with the WHO or other UN agency on public health-related area, with evaluation of implementation of guidelines and other NSPs.
  • Experience managing complex research infrastructure projects, including prioritization, coordination, and documentation of tasks involving multiple contributors.
  • Experience managing and liaising with diverse stakeholders.
  • Working experience in strategy design and economics research.

Skills/Knowledge:

  • Demonstrated understanding of human-centred design and best practices, principles, and tools of research on behavioural insight.
  • Excellent oral and written communications skills.
  • Proficiency in at least one statistical software.
  • Capacity to work both independently and as a member of a team.

Languages required:

Essential:

Expert knowledge of English

Location

Off-site – Home based.

The consultant needs to have adequate working environment and IT equipment for teleworking, familiarity with online meetings platforms (MS Teams, zoom) and access to high-speed internet connection, availability during office hours (9:00-17:00) in Geneva, Switzerland and flexibility to participate in occasional meetings held under other time zones.

Travel

No travel is expected

Remuneration and budget (travel costs are excluded):

Remuneration:

Band level B - USD 7000 – 9.980 per month.

Living expenses (A living expense is payable to on-site consultants who are internationally recruited):

N/A

Expected duration of contract:

3 months initially.

Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • For information on WHO's operations please visit: http://www.who.int.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
  • WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
  • Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at: https://www.eda.admin.ch/missions/mission-onu-geneve/en/home/manual-regime-privileges-and-immunities/introduction/Manuel-personnes-sans-privileges-et-immunites-carte-H/Non fonctionnaires et stagiaires.html
This vacancy is now closed.
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