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Program Support Officer (National Position)

  • Organization: IRC - International Rescue Committee
  • Location:
  • Grade: Level not specified
  • Occupational Groups:
    • Administrative support
    • Monitoring and Evaluation
    • Project and Programme Management
  • Closing Date:

Background/IRC Summary:

The IRC has a rich history of assisting refugees to apply for United States resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC Asia has resettled over 180,000 refugees to the United States.

Based in Bangkok with field offices in Thailand and Malaysia, the IRC Resettlement Support Center (RSC Asia) is funded by the US State Department Bureau of Population, Refugees, and Migration (PRM) to assist persons throughout Asia seeking permanent resettlement to the United States. Responsible for a portfolio of 37 countries, the RSC: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees; and offers cultural orientation training to refugees bound for the United States.

Job Overview/Summary:

The Program Support Officer (PSO) based in Bangkok, Thailand is responsible for case creation, pre-screen and USCIS interview scheduling, call list creation and distribution for any RSC activities in Thailand and Regional caseload. The PSO will also ensure the case creation/scheduling targets are met and comply with Standard Operational Procedures. The position will also support fellow Program Support team members by providing back-up support as needed.

Major Responsibilities:

Programmatic Functions:

Case Creation & Scheduling

• Create refugee cases in START to be submitted and authorized for USRAP processing.
• Schedule cases for DNA, pre-screening, USCIS and follow-up circuit rides in line with established targets and deadlines.
• Assist in routine quality control (QC) procedures once case creations and schedules are completed.
• Report and assist regularly with Senior Program Support Manager to ensure case preparation targets are in line with case creation, scheduling targets, and that final schedules are accurate.
• Collaborate with relevant RSC staff to ensure all necessary circuit ride arrangements are finalized.
• Submit call lists to relevant program and/or program support staff and stakeholders regarding applicant appointments in a timely manner.
• Record accurately case call lists, SCH IDs, and relevant guidelines in the designated location in shared drive.
• Ensure adequate stock of case creation supplies is maintained in the office.

Interpreter/Translation Services:

• Act as focal point for scheduling and translation set up for contract interpreters and work closely with the Program Support Coordinator and Senior Program Support Manager in providing interpreters for any RSC assignments.
• Update interpreter information, history, noteworthy communication on interpreter database (security hit/clearance from PRM, training completion, misconduct, staff complaints, feedback from CIS and RSC). Maintain the database up to date.
• Assist Senior Program Support Manager in sending out three reference checks to referees where they have not been submitted before interpreter’s 1st assignment.


• Provide back up the Records Officer for records and file library management.

Operational Functions & Others:

• Prepare and ensure accuracy of a weekly summary of interpreters work hours to submit to vendors and program teams for payment calculation and vendors’ invoice.
• Prepare and cross-check for accuracy all payment requests for each interpreter and work closely with finance throughout the payment process for all RSC Interpreter/Translation services to its completion.
• Monitor and notify Senior Program Support Manager of a renewal of contract, vendors’ ATC validity, and interpreter’s criminal record check in timely manner.
• Assist to fellow Program Support members as needed.
• Perform other duties as assigned by supervisor.

Key Working Relationships:

Position Reports to: Senior Program Support Manager
Indirect Reporting: None
Other Internal contacts:
Internal: All RSC Thailand staff
      IRC Thailand Operations and Administrative Staff
External: Contract interpreters
       Vendors and suppliers

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.