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Business Development Officer - IPSA 11 - Office-based


  • Organization: UNDP - United Nations Development Programme
  • Location: Copenhagen
  • Grade: IPSA-11, International Personnel Services Agreement
  • Occupational Groups:
    • Operations and Administrations
    • Development Cooperation and Sustainable Development Goals
    • Humanitarian Aid and Coordination
    • Sustainable trade and development
    • External Relations, Partnerships and Resource mobilization
    • Sustainable Business Development
  • Closing Date: 2022-07-04


Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.


Office/Unit/Project Description 

UNDP is an operational backbone to the UN system: providing payroll, financial transactions, common premises, treasury investment, procurement, legal services to UN agencies. UNDP provides IT support for 13 UN entities with 40,000 United Nations and external users of the UNDP’s Atlas ERP system, as well as information and communication technology (ICT) and application solutions for the United Nations field presence. To enable the digital transformation of the organization, the Information and Technology Management (ITM) is tasked with developing and operating the enabling corporate technology platforms and providing related services that power the digital transformation including: (1) advice, administration and acceleration services to promote delivery of maximum business value of each platform; (2) a global service desk operation; (3) and outreach services to promote knowledge sharing and effective, agile planning and governance of technology development and utilization.

The mission of ITM is to develop Smart Facilities which guarantees efficient, innovative and sustainable management of technologies for UN facilities and other partners, in consistency with Sustainable Development Goals (SDGs). Among other technologies, we are committed to offer a framework of best practices, and to deliver resilient, highly available and sustainable green energy solutions and services that enable innovation to flourish throughout the organization. The business development officer will be responsible to improve and grow UNDP Information Technology Management/Smart Infrastructure Services business, by establishing and developing relationships with customers, suppliers and other partners. Working at the Business Development Group, the cornerstone of successful revenue growth and resource mobilization, the resource will play a key role in the strategic development of ITM Smert Infrastructure services. The resource is expected to manage, market, and sale a number of services and products developed by the team as follows: green energy, eMobility, mini-grid, solar panels, energy storage, Vehicle-Grid-Integration, Smart Building, Internet of Things (IoT), smart sensors, cloud infrastructure, connectivity, digital and collaboration solutions.The business development officer will report to the Chief of Smart Infrastructure Services and will identify new business opportunities in order to generate revenue, improve profitability and help the business grow.The work can involve careful strategic planning and positioning of the unit in the UN system, NGO and human development arena. This opportunity is aligned with the Strategic Plan 2022–2025 | UNDP  and aims at supporting the SDGs.


Institutional Arrangement

The Business development officer will report to the Chief of Smart Infrastructure Services.


Duties and Responsibilities

Scope of Work

Leading the Business Development Group

  • Lead of team of young professionals
  • Think and work strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business
  • Establish the foundation of cooperation, through innovative and proven strategies
  • Develop staff into valuable business collaborators and train members of your team

Developing the Business Strategy

  • Develop a business development strategy focused on sustainable growth
  • Work out a strategy focused growth and on customer satisfaction
  • Provide trustworthy feedback and after-sales support
  • Regular surveying of UN and NGO market to assess demand for specific products and services. Keep abreast of trends and changes in the business world and identify new markets and customer needs
  • Prepare service agreement ensuring adherence to UN rules and guidelines
  • Seek ways of improving the way the business operates
  • Perform accurate costing and consistent pricing for all programs and products/services, develop pricing models and set KPI targets
  • Carry out sales forecasts and analysis and present findings to senior management/the board of directors

Customers and Stakeholder Management

  • Nurture and develop long-term business partnership with new and existing customers for the ITM/SIS by building and strengthening business and client partnerships
  • Arrange business development meetings with prospective clients, identify the needs of clients and respond effectively with a tailored business plan or solution
  • Develop mutually beneficial proposals, negotiate contract terms and pricing with clients in line with internal guidelines
  • Explore opportunities of collaboration with universities, ITM internship, course accreditations, research etc.

Product/Service Management

  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Have a good understanding of the businesses' products and/or services and provide specialist advice to customers
  •  Research and identify new business opportunities - including new markets, growth areas, trends, products and services - or new ways of reaching existing markets
  • Support the procurement process of the projects under the 2022 Moonshot E-Mobility funding initiative
  • Develop a sale package of products provided
  • Assisting with the tendering process

Strengthening Smart Facility Branding and Communications

  • Develop and disseminate marketing strategy and communication materials on social media channels and UNDP websites under the guidance of ITM Communications Team
  • Write promotional articles for SIS projects and knowledge-based articles
  • Develop a promotional strategy and activities
  • Develop opportunities in target markets with support of marketing

Seek Business Opportunities and Event Management

  • Organize inauguration and groundbreaking ceremonies of Smart Facilities projects
  • Attend events and networking, taking stands at exhibitions and conferences, and responding to incoming leads. You will also more than likely be expected to identify partner opportunities to cross and up sell services
  • Develop new opportunities for local capacity building and training programs. These can include executive training/coaching programs, as well as other non-credit courses or programs.



Achieve Results:

LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact

Think Innovatively:

LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems

Learn Continuously:

LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences

Adapt with Agility:

LEVEL 3: Proactively initiate and champion change, manage multiple competing demands

Act with Determination:

LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results

Engage and Partner:

LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration

Enable Diversity and Inclusion:

LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity

People Management (Insert below standard sentence if the position has direct reports.)

UNDP People Management Competencies can be found in the dedicated site.

Cross-Functional & Technical competencies (insert up to 7 competencies)

Thematic Area



Digital & Innovation

Data analysis

Ability to extract, analyse and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making.

Digital & Innovation

Team design & management

Ability to create a clear sense of shared purpose while leveraging curiosity, expertise and agency at an individual level.

Partnership management

Relationship management

Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding

Required Skills and Experience

Min. Academic Education

  • Master’s degree in business administration, sales or relevant field or Bachelor’s Degree in a relevant field combined with 2 additional years of professional experience.

Min. years of relevant Work experience

  • At least 7 years of proven working experience as a business development officer, sales executive or a similar role

Required  skills and competencies

  • Able to execute the growth strategy through origination of new development opportunities;
  • Excellent project management, and a strategic, visionary, and analytical mindset with a structured approach to problem solving
  • A team player with a desire and curiosity for a fast-paced learning curve, who is self-driven and thrives working independently in new areas;
  • Interpersonal skills for building and developing relationships with internal and external partners;
  • Excellent people and communication skills and the ability to convincingly engage with internal and external senior level stakeholders;
  • An ambitious person with significant drive to build up new business
  • An entrepreneurial individual with a “can-do” mindset

Desired additional skills and competencies

  • Experience with  Smart Facilities, green energy, Information Technology, IoT or similar will be an advantage;
  • Solid understanding of the market of green energy solutions, having experience in customer support will be an advantage;
  • Proficiency in MS Office and CRM software (e.g., Salesforce) will be an advantage;

Required Language(s) (at working level)

  • Proficiency in English is required.
  • Working knowledge of other UN language is desirable 

Professional Certificates

  • n/a
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.