Program Manager, Recipient Advocacy
Location: This role is fully remote. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.
GD has raised over $500m since launching in 2011, delivered cash to more than 500,000 people, and launched offices in 7 countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
GiveDirectly recognizes the risks associated with its program models and has invested in a firewalled risk mitigation team under the Recipients Safeguarding and Advocacy pillar. This promotes recipients protection from fraud and safeguarding risks. The risk mitigation team also monitors community risks that may not be surfaced through the normal Customer Relations Management Unit. The audit team prevents, detects, investigates, reports and makes recommendations for all cases that could potentially cause harm or abuse to our recipients.
The Recipients Advocacy Program Manager is a multi-country managerial role, with significant responsibility to recruit and manage a country teams and monitor the risks associated with delivery of millions of dollars to thousands of poor households annually. The program manager supports the Director of Recipients Advocacy (DRA) and Senior Manager (SM) in designing innovations for prevention, detection, investigation and mitigation of fraud and safeguarding risks. The program manager should have a critical mind that asks risks-based questions on GiveDirectly’s program designs, location choices, internal policies and program timing. The role rewards exceptional instincts on team management, a highly autonomous work style, and the ability to apply creative solutions to challenging operational questions. This role reports to the Senior Manager and manages multiple country Recipients and Advocacy managers.
The candidate for this role must be based in and have work authorization in the U.S.
Job Description: Program Manager
Design and set up
- Detailing project risk registers for all new projects and defining risk assessment approaches
- Developing recipient and community audit tools e.g surveys, rosters, interview guides, SOPs
- Research on best practices for recipients protection that positions the work of the team as a gold standard for GD, its donors and other external stakeholders
- Lead set up of Country audit teams
- Track and report on Recipients Advocacy operational Metrics and goals
Safeguarding and Fraud risk mitigation: Make Known the Unknowns
- Lead in development of escalation protocols for different types of risks and monitor implementation of the protocols by country managers
- Lead the internal audit team in detection of fraud; theft; bribery; Nepotism and undeclared conflicts of interest; by ensuring overt and confidential reporting, proactive detection and efficient data management and corporate memory
- Lead the transparent, accountable and where needed collaborative investigation of suspected fraud; theft; bribery; nepotism and undeclared conflicts of interest; to the effective disposal of such cases
- Provide the lead in examining the quality of the Field team’s data against set GD data quality standards and report any cases of inconsistency.
- Lead on community mapping and community intelligence assessments for new and ongoing projects
Internal Audit lead on compliance and building a compliance culture
- Act as the custodian of ‘Recipients First’ Value within the team by ensuring compliance to policies and protocols of GiveDirectly
- Maintain an active, visible and consistent commitment to a common standard of behavior that is required throughout every aspect of the organization as stipulated in the Code of Conduct Statement
- Manage a team that is driven by individual accountability involving moving beyond corporate ‘rules-based’ behavior to ‘values-based’ behavior that promotes a greater focus on promoting individual integrity.”
- Conduct training to country Ops teams on fraud and safeguarding mitigation requirements as outlined in GD policies
- Develop team annual, quarterly and monthly goals in consultation with the Senior Manager/Director of Recipients Advocacy
- Write up team work plans for all projects and share the same with team members
- Oversee implementation of team Rosters for delivery of the work plan
- Review quality checks by country teams to surface team specific ethical and value deviations
- Write reports and dashboards that reflect team performance in relations to the set goals and Internal Audit Ops quality bars
- Promote effective team culture by encouraging recognition of positive achievements and other team-building initiatives
- Model ethical behavior that encourages the team to report misconduct within GD staff, partners, community and recipients
- Conduct staff career growth needs assessments (through structures surveys and 1:1 sessions) and liaise with the HR manager to deliver robust professional development sessions internally and externally
- Identify, interview, hire, onboard and retain high capacity IA country teams
- Manage conflicts and other risks within the team and escalate where appropriate
- Conduct performance reviews for direct reports every six months and provide a report of the same to the HR Manager, SM, and DRA
- Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skills
- University Degree in a relevant field
- Strong cultural and diversity tolerance
- Demonstrated success in a high-performance work environment
- Strong interest in advancing the values and mission of GiveDirectly
- Exceptional communication, organizational, and analytical skills
- Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
- Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
- Experience and high comfort-level working in developing-country or high-risk settings
- Spanish language proficiency is preferred but not required
- Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
- Experience or awareness working with people from different contexts
- Strong and concise communication skills
- Result oriented team management
- Commitment to building team capacity and growth of staff
- thinks strategically bt deeply about issues with an ability to surface both big picture scenarios and tactical approaches
- A keen eye for risks and a high aptitude for risk mitigation and solutions
- Firm but inclusive decison maker who understand the roles of different stakeholders within and outside the organization
- Evidence driven decision maker who seeks solutions base on concrete evidence
- Strong people management skills with a focus on both performance and team optimal work experience
- Thinks quickly and proposes solutions
At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.
The base salary for this role is $81,400.
This role is fully remote.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
- A positive and supportive team with opportunities for advancement
- A demonstrated commitment to helping all staff develop and grow
- A competitive salary, including bonus
- A robust health benefits plan (exact details will vary by country)
- Unlimited PTO (that we encourage staff to take!)
- Desk allowance and flexible work location
About the hiring process
Format: The hiring process follows the same general outline for all open roles:
First interview (30 mins) Take home skills assignment (~2 hours) Second interview (1 hour)* Third interview (1 hour)* Final interview (1 hour) Reference checks (30 mins each)
*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.
Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).
Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!
We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to [email protected].
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**