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Senior Information Management Assistant (G6)


  • Organization: OSCE - Organization for Security and Co-operation in Europe
  • Location: Vienna
  • Grade: G-6, General Service - No need for Higher Education - Locally recruited position
  • Occupational Groups:
    • Statistics
    • Administrative support
    • Documentation and Information Management
  • Closing Date: 2022-07-13



The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence- and security-building measures, human rights, combating human trafficking, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.


The OSCE Secretariat in Vienna assists the Chairmanship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions.


The Department of Management and Finance (DMF) is responsible for managing the material and financial resources of the Organization. The objective of DMF is to provide efficient and effective management of non-staff resources in support of OSCE programmatic activities. It provides policy guidance on the management of OSCE financial and material resources and develops and maintains OSCE Financial Regulations and Rules and Financial Administrative Instructions. DMF consists of Budget and Finance Services, Mission Support Section, Information and Communication Technology Section and the Information Security and Co-ordination Unit.  


Information and Communications Technology Services (ICTS) Section is responsible for the delivery of Information and Communications Technology (ICT) in support of the core business of the OSCE. This includes the management, operation, implementation, support, and maintenance of ICT projects, systems, and infrastructure and the delivery of ICTS support services to the Secretariat. ICTS provides corporate ICT services, ICT policy guidance, and support to all OSCE Institutions and Field Operations. The Section consists of four units: Infrastructure Operations Unit, Services and Support Unit, Functional Support Unit, and Software Development Unit. It comprises 34 staff members. 


The OSCE Action Plan for the Promotion of Gender Equality is committed to further improving gender balance among staff in all areas and levels within the OSCE. Currently female staff in the above-mentioned field of expertise is underrepresented, and are therefore encouraged to apply for this opportunity.


Tasks and Responsibilities:

The ICTS Software Development Unit (SDU) manages a group of integrated knowledge management-related software systems for e-learning and online collaboration. Key services include: 


  • OSCE Communities: an online collaboration platform that allows staff and external experts to hold structured discussions and collectively develop training materials and publications;
  • OSCE e-learning: an e-learning platform that can be used to develop and deliver online training on OSCE thematic topics to internal and external participants.


Under the direct guidance and supervision of the Chief, Software Development, as Senior Information Management Assistant, you will be responsible for maintaining the OSCE’s e-learning, online collaboration, and other knowledge management systems. 


You will be supporting the development of knowledge management content, providing user support, promoting knowledge management systems, and administering and managing the knowledge management systems.


More specifically, you will be tasked with the following:

  1. Gathering and analysing user feedback and requirements for knowledge management systems;
  2. Supporting and guiding users in the creation and management of online collaboration workspaces that meet their business requirements; guiding users on the information architecture of these workspaces;
  3. Supporting and guiding the creation and delivery of e-learning courses based on business requirements, internal standards, and e-learning best practices;
  4. Providing quality assurance of knowledge management content, including adherence to OSCE branding, usability and accessibility;
  5. Providing 1st and 2nd line support to users of the knowledge management systems;
  6. Developing and delivering user training for the knowledge management systems;
  7. Developing and implementing outreach and communication approaches to promote the use of the knowledge management systems by staff and external stakeholders;
  8. Assessing requirements and developing plans for the implementation of other knowledge management and data sharing tools; participating in projects to implement new products;
  9. Developing and maintaining standard operating procedures, technical documentation and user guides; 
  10. Co-ordinating and communicating with vendors, and managing the operating costs of the knowledge management systems (including software licenses and hosting costs) within constraints set by the supervisor;
  11. Providing technical guidance, specifications, and quality assurance for non-functional requirements of the knowledge management systems such as security, performance, scalability, and extensibility;
  12. Administering the knowledge management systems;
  13. Performing other duties as assigned. 


For more detailed information on the structure and work of the OSCE Secretariat, please see 

Necessary Qualifications:

  • Completed secondary education;
  • Minimum of six years of experience in information technology as it applies to knowledge management fields such as e-learning, online communities, collaboration platforms, and online libraries/reference websites;
  • Practical experience in knowledge management, communities of practice, and e-learning platforms;
  • Experience of web site development and management is desirable, including familiarity with Content Management Systems (CMS), HTML, JavaScript and user support;
  • Practical experience in Atlassian Confluence, Jira, OpenEdX, and SharePoint is desirable;
  • Certification and practical application of ITIL Foundation and PRINCE2 Foundation is desirable;
  • Experience in developing and delivering training is an asset;  
  • Excellent written and spoken communication skills in English; working knowledge of at least one additional OSCE official language is an advantage;
  • Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
  • Ability and willingness to work as a member of team, with people of different cultural, and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity.


Remuneration Package:

Monthly remuneration, subject to social security deduction, is EUR 4,641 (12 times a year). OSCE salaries are exempt from taxation in Austria. Social benefits will include possibility of participation in the Cigna medical insurance scheme and the OSCE Provident Fund. 


Please note that appointments are normally made at step 1 of the applicable OSCE salary scale.


If you wish to apply for this position, please use the OSCE's online application link found under


The OSCE retains the discretion to re-advertise/re-post the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration. 


Only those candidates who are selected to participate in the subsequent stages of recruitment will be contacted.


Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please see


The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization.


Candidates should be aware that OSCE officials shall conduct themselves at all times in a manner befitting the status of an international civil servant. This includes avoiding any action which may adversely reflect on the integrity, independence and impartiality of their position and function as officials of the OSCE. The OSCE is committed to applying the highest ethical standards in carrying out its mandate. For more information on the values set out in OSCE Competency Model, please see


Please note that for this position the OSCE does not reimburse expenses such as travel in connection with interviews, tests, visas and relocation.


Please be aware that the OSCE does not request payment at any stage of the application and review process.

Additional Information
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.