IT Support Officer

Details

Mission and objectives

The WHO Country Office in Ukraine was established in 1994 to support the country’s sustainable health development. The WHO team in Ukraine consists of around 50 professionals who provide technical expertise and build national capacity on health-related matters. The priorities for the Country Office are set out in the biennial collaborative agreement between WHO/Europe and Ukraine. The Office implements the agreement in close collaboration with national institutions and international partner agencies.

Context

WHO’s primary role is to direct and coordinate international health within the United Nations system. WHO’s main areas of work are health systems; health through the life-course; noncommunicable and communicable diseases; preparedness, surveillance and response; and corporate services.

Task description

Within the delegated authority, the incumbent is assigned all or part of the following responsibilities: • Advises the Head of WHO Country Office (WR) for an informed decision making on ICT Related issues; • Act as ICT/Ukraine focal point at WHO Country Office level; • Ensure implementation of WHO ICT strategies and introduction/ implementation of new technologies focusing on achievement of the following results; • Ensure compliance with corporate information management, information security policies, technology standards, guidelines, and procedures for the country office technology environment; • Participate in the development and implementation of ICT annual plan and Standard Operating Procedures for ICT services; • Participate in technical evaluation of Programme proposals (ICT Component) and ICT related meetings; • Install commercial and WHO developed software and related upgrades, in-line with global policies; • Coordinate the installation and maintenance of all ICT hardware and software, according to UKRAINE ICT standard; • Ensure uninterrupted and effective ICT services to the office; • Administer software and updates; • Set up and maintain security of the ICT infrastructure (hacker and virus protection, protection against power failure, fire protection, etc.; • Ensure regular server backup of data files; • Set up and maintain disaster recovery procedures; • Manage inventory of ICT equipment and software; • Maintain, troubleshoot, and repair ICT equipment; • Prepare and share a quarterly report on informatics equipment inventory; • Prepare and share a monthly activity report; • Provide in-house training/assistance to staff on usage of informatics equipment (computers accessories) and software; • Assist in the design and implementation of database applications and another computer application; • Performs all other related duties as assigned.