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Consultancy: Business Analyst, ICTD SRG Valencia, Spain (on-site or remote)


  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Remote | Valencia
  • Grade: Consultant - Contractors Agreement
  • Occupational Groups:
    • Operations and Administrations
    • Information Technology and Computer Science
    • Sustainable trade and development
    • Sustainable Business Development
  • Closing Date: 2022-07-10

UNICEF ICTD is looking for a Business Analyst who will help with performing reviews, recommendations, and implementation of new tools and processes in the area of Portfolio management and Enterprise Architecture.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world.


How can you make a difference?

Purpose of Activity/Assignment:

Context and Purpose of the Consultancy:
UNICEF continually invest in ICT enabled initiatives as a change strategy. The portfolio of products have grown steadily to support the mandate of UNICEF, and digitalize the core business capabilities. To manage the portfolio and individual projects, PMI and Prince 2 methods were applied to ensure consistent and sound project and financial management. UNICEF also implemented Project Portfolio Management and Enterprise architecture governance to automate and streamline the IT demand management process, while building a repository (a digital blue print of UNICEF and a reference architecture). The 2022-25 strategic plan, continues to state digital transformation is a core change strategy that will require the strengthening of the digital governance processes and tools.

Under the general guidance of the Deputy Director, SRG, the Business Analyst’s primary objective is helping SRG with performing reviews, recommendations, and implementation of new tools and processes in the area of Portfolio management and Enterprise Architecture. Note: Once the PMO chief has been recruited the supervisor will change to the Chief PMO.

This includes primarily

1) Implement the newly acquired Enterprise Architecture (EA) Tools
2) Lead coordination and training of EA and PPM processes
3) Develop tools and templates for analytical assessments of the EA
4) Assist the development stronger demand management and EA engagement processes with ICTD teams

Key Tasks and Deliverables:

  • Define a lean and agile governance process that improves operational efficiency, effectiveness and collaboration amongst the teams.
  • Run awareness sessions wherever required to get a shared understanding of EA concepts
  • Understand the roles and responsibilities of all actors involved in the process and address gaps wherever they arise.
  • Work with the vendor to implement the new EA tool (cloud), including setting up regular meetings with vendor to ensure tasks are on track.
  • Collate EA/PPM related data and ensure data is compliant to new EA/PPM Tool.
  • Ensure that EA/PPM Tool has up to date and validated data.
  • Assess current PPM and EA maturity.
  • Determine gaps in reporting from EA and PPM applications and suggest improvements.
  • Assist in Defining UNICEF’s PPM and EA strategy and roadmap for the next 4 years including involving key stakeholders in discussions and decision-making processes.
  • Provide support to PMO.

Key Tasks

  • Review and improve IT Demand Management Process.
  • Create business friendly demand management process description.
  • Implement the strategy - design the new workflows in PPM, build, roll-out, review and enhance.
  • Create SOPs/instruction manuals for the application.
  • Train EA and PPM stakeholders to use the new/updated application.
  • Preparation and consolidation of data for EA/Portfolio for input into EA and PPM platforms.
  • Update the Enterprise Architecture processes.
  • Create report for ICT management with KPIs and metrics.
  • Provide on-going PMO and EA support.
  • Support PPM and EA tool implementation.
  • Setup regular team meetings to review progress.
  • Schedule regular status update meetings with Project Board.
  • Develop the project plan, communications plan and documentation related to the project.
  • Work with PMO to develop communications and advocacy plan.
  • Create training materials and glossary of new terms in addition to materials provided by vendor.

To qualify as an advocate for every child you will have…

  • An advanced university degree (Master’s or higher) in Systems or Business Process Analysis or directly related technical field.
  • A minimum of five years of relevant professional experience related to Information Technology.
  • Experience working in the UN or other international development organizations.
  • Developing country work experience and/or familiarity with emergency is considered an asset.

Other Skills and Qualifications:

  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Excellent planning, organizational, and time management skills.
  • Experience in Agile Project Delivery.
  • Experience in project management.
  • Strong interpersonal and communication skills.
  • Knowledge of the O365 environment.
  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS).

To view our competency framework, please visit here.

Contract Duration: 6 months

Financial Proposal: Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered. 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. The candidate may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid).

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.