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Operating Manager for Support & Digital Transformation


  • Organization: ICRC - International Committee of the Red Cross
  • Location: Geneva
  • Grade: Mid level
  • Occupational Groups:
    • Information Technology and Computer Science
    • Managerial positions
  • Closing Date:

What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose of the position

The Department of Support & Digital transformation leads the development and optimization of a coherent, user-centric, effective and efficient system of capabilities (Finance, Logistics, Technology and Global Shared Services), enabling the delivery of outcomes for affected people whilst ensuring business continuity. It steers and provides budgetary, financial and accounting processes. It drives the ICRC's digital transformation, building our digital response, services and engagement with affected people and their communities.


The Operating Manager (OM) is in charge of the department's functioning, working closely with the director, heads of divisions, units and centres of expertise in the department. They are the point of contact for functional partners – Finance, People & Culture, Internal Communication, Technology & Information, Enterprise Project Management Office (EPMO), etc. and represent the department in front of the institutional bodies.


The scope of responsibilities of the OM includes the comprehensive overview of the department's financials, systems, governance, annual planning, portfolio management, change management, diversity & inclusion, wellness & workplace, communication and the implementation of institutional initiatives. 

Core duties and responsibilities (1/2)


  • Oversee the Planning and Monitoring for Results (PfR) process, developing and implementing the department's objectives and corresponding budgets, and defining, monitoring and reporting on the key performance indicators at the departmental/division level, in close partnership with the leadership team. 
  • Be the primary internal and external conduit on systems, data and processes-related matters. Steer the continuous development, improvement and integration of digital tools, applications and processes to support the effective delivery of the services in close coordination and partnership with the department/division leadership and ICRC-wide technical teams. 
  • Oversee the articulation, planning, sequencing and closure of the programme portfolio. Support the Director or Head of Division in identifying the department's/division’s top priorities and collaborate closely with institutional bodies or boards overseeing project delivery (Project Management Office, Tech & Data Board, etc.). 
  • Ensure the monitoring, control and reporting on all department/division projects, with communication and change-management frameworks in place to ensure effective adoption. Manage interdependencies between projects, raising issues and risks to the leadership team, with mitigation actions defined and undertaken as needed. 
  • Implement and strengthen compliance and risk-management practices across the department, ensuring effective risk identification and the definition & implementation of mitigation measures. Supervise and support close critical findings from audits, governance and compliance recommendations.
  • Monitor and coordinate responses to internal and external audit requests and ensure appropriate follow-up to ensure timely and effective resolution of audit findings and compliance recommendations.
  • Look after the department/division's organization design (OD). They are a  focal point for all people matters, job-grading, workspace needs and OD re-design. Manage the allocation of office space in line with the Finance and Administration guidelines and act as the key focal point for workspace needs. 

Core duties and responsibilities (2/2)


  • Collaborate across the institution with specialized teams, ensuring efficient support to managers and team members and overall department management (PfR and budget control, systems, data processes, department portfolio, change and communication, etc.
  • Create, build and lead a team of 5-7 people, and collaborate across the institution to ensure efficient support to managers, team members, and overall department management. 
  • Be the department representative within the Platform for Organization and Management (POM). The POM tackles issues related to ICRC's internal functioning. It is vital in ensuring coherence and efficiency in issue identification, decision-making and follow-up across departments. 

Scope & Impact


  • The Operating Manager report to the Director of  Support and Digital Transformation (SDT).
  • They have a high operational impact within the department - the first year will be about building foundations, and the second year will be about driving innovation, automation and simplification.
  • Geographic remit: Global and department/division-wide.
  • They are members of working groups and steering committees for inter-departmental projects.
  • They are a decision-making authority in select steering committees on behalf of the SDT Director.
  • The team reporting directly to the Operating Manager for Support and Digital Transformation is typically between 5 and 7. The group includes individual contributors and team leaders with expertise in change management, project management, process management, business analysis, data, analytics, risk and compliance, etc. In addition, the Operating Managers at the department level supervise and coordinate the work of Operating Managers at the division level.



  • Internally, interacts with department and division leadership, Platform for Organization and Management, Business Process Managers, Technology & Information Division, Project Management Office, People and Culture (PAC), Finance and Administration (FAD), and peers in other departments. 
  • Externally, interacts with a network of other organizations and represents the ICRC vis-à-vis key partners such as donors and suppliers. 

Education and experience required


  • 15+ years of professional experience, including 10+ years in project/programme management and strategic planning.
  • Experience in creating and leading a team in a globally intense environment.
  • In-depth understanding of the business delivery requirements and external best practices in all areas under control.
  • Confirmed project/programme management experience; solid track record in accompanying simplification.
  • Advanced university degree.
  • Business Process engineering certification (LEAN SixSigma, etc.).
  • Professional certification in project/programme management (PMP or MSP) or agile (PMI, Scrum, SAFe, etc.); Change management certification is an asset.
  • Experience in digital transformation is an asset.
  • Experience in organizational performance is an asset.
  • Sound knowledge of ICRC policies and programming is an asset.
  • Excellent written and oral communication skills in English. French is an asset.
  • Computer and business analytics proficiency.

What we offer


  • The opportunity to practice your profession in a fast-paced humanitarian environment on a global level. 
  • An outstanding opportunity to contribute and play a meaningful role at an executive level.
  • The opportunity for personal development & growth, including access to career and further development opportunities in the future.
  • Adequate compensation & benefits package with social benefits, including pension plan, etc.

Additional information


  • Location: Geneva
  • Type of contract: open-ended (4 years)
  • Grade: D1
  • Activity rate: 100%
  • Estimated start date: 1 January 2023
  • Application deadline: 17 July 2022


Please note that if you are selected to participate in the case study, it will be during the first two weeks of August.


Are you ready to explore the next chapter of your career? Apply now!


The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all regions of the world.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.