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Senior Editorial Officer - Erbil


  • Organization: IRC - International Rescue Committee
  • Location: Erbil
  • Grade: Level not specified
  • Occupational Groups:
    • Communication and Public Information
    • Translations and Languages
    • Scientist and Researcher
  • Closing Date:

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity, and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.


The IRC established programs in Iraq in 2003 to address the overwhelming needs of displaced people in Iraq and the neighboring countries. Since re-establishing its presence in Iraq in November 2007, the IRC has been assisting thousands of internally displaced families in the northern, central, and southern governorates in the sectors of protection, gender-based violence (GBV), education, economic recovery, child Protection, and emergency humanitarian assistance. Working in coordination with the humanitarian community in Iraq, the IRC's assistance and emergency programs address the needs of war-affected Iraqi internally displaced persons (IDPs) and Syrian refugees from several operational bases in the country and include both camp-based and urban-based assistance. IRC operates throughout Iraq, with the main office in Erbil and field offices in, Baghdad, SAD, Anbar, and Mosul.

The IRC's Protection Team works to safeguard the human rights and well-being of those affected by several years of conflict and displacement in Iraq. Newly displaced Iraqis, as well as those who were formerly displaced, often lack access to critical documentation, basic social services, and key information about their civil rights.


Job Overview/Summary:

The IRC is launching the Signpost social media project, and under the direct supervision of the Editorial Manager, requires two Moderators to moderate the content on the platform. Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach crisis-affected and displaced communities around Iraq with accessible information. It began in 2015 in Greece and is a collaboration between the International Rescue Committee (IRC) and Mercy Corps (MC) and has since expanded to include instances in Jordan and El Salvador. Each Signpost channel provides users context-specific, up-to-date information on vital needs such as legal rights, transportation, and medical services in multiple languages – empowering individuals to make informed decisions at the most critical moments.


Signpost harnesses social media to communicate directly with refugees and asylum-seekers, listen to their questions, and provide information. The Moderator will communicate directly with our users every day -- replying to their comments, messages, and questions.

Major Responsibilities:

The Senior Editorial Officer’s main responsibilities are developing and implementing content strategy through drafting, editing, and approving content for the social media site/app, blog, and Facebook page. S/he is tasked with ensuring content is accurate, complete, easy to understand, and engaging.


  • Establish clear editorial guidelines and standards and ensure staff is trained in and able to use them.
  • Create, tweak, and maintain editorial and social media SOPs to ensure the project continuously shares accurate, timely, and relevant information across its channels.
  • Vet and edit all sensitive content for adherence to editorial standards.
  • Ensure all content is accurate, complete, easy to understand, and engaging.
  • Draft and create written and multimedia content and edit content created by staff, including moderators
  • Use the Zendesk or Contentful CMS to publish content.
  • Use social media tools (Facebook, Facebook Ad Manager, Page Manager) to expand reach.
  • Work with IT and IMS teams to resolve technical issues across platforms.
  • Maintain and develop deep knowledge of current digital and social media content best practices.
  • Provide input on, and draft language for, proposals and reports related to Signpost in Iraq.
  • Support frontline field staff in using information products to answer questions in the field by participating in the delivery of training and being a resource for clarifying questions.

Team Collaboration

  • Collaborate with the Facebook moderators, IMS team, Protection monitors, and lawyers to manage content across all social media platforms.
  • Coordinate with IT and IMS team’s focal point to ensure smooth operation of the social media platforms, website, and other tools.
  • Use online tools and other modes of communication to consistently share information with other members of the relevant teams.
  • Participate in all team meetings, workshops, strategy sessions, and regular communications


Key Working Relationships:

Position Reports to:  Signpost Editorial Manager
Position directly supervises:
Information officers and moderators

Indirect Reporting: Information management and Quality Assurance Manager
Other Internal and/or external contacts:
The Senior Editorial Officer will work closely with other IRC departments of IRC on developing social media content to support their mission on Signpost.

Internal: Moderators; IMS team, protection monitoring team, and legal team

External:  n/a

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.