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Human Resources Officer (HR Administration), NO-B, UNICEF Global Shared Services Centre, Budapest, Hungary

Budapest

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Budapest
  • Grade: NO-B, National Professional Officer - Locally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Human Resources
    • Children's rights (health and protection)
  • Closing Date: 2022-07-05

The Global Shared Services Centre HR Administration Section delivers HR support and services to UNICEF staff and offices globally in the areas of Onboarding, Offboarding and Maintenance. The section provides accurate and timely processing and payment of staff salaries, benefits and entitlements, manages a simplified process for keeping your records up to date, supports a streamlined on-boarding experience for staff new to UNICEF or those moving duty stations, and works closely with staff separating from the Organization, such as retirees. The services provided by HR Administration Section optimizes organizational effectiveness and consistency, promotes positive client experience, improves quality assurance of HR services and allows staff in the field to focus on delivering results for children.

This vacancy is open for Hungarian nationals only.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.

GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

The Global Shared Services Centre HR Administration Section delivers HR support and services to UNICEF staff and offices globally in the areas of Onboarding, Offboarding and Maintenance. The section provides accurate and timely processing and payment of staff salaries, benefits and entitlements, manages a simplified process for keeping your records up to date, supports a streamlined on-boarding experience for staff new to UNICEF or those moving duty stations, and works closely with staff separating from the Organization, such as retirees. The services provided by HR Administration Section optimizes organizational effectiveness and consistency, promotes positive client experience, improves quality assurance of HR services and allows staff in the field to focus on delivering results for children.

How can you make a difference?

The role of Human Resources Officer supports the delivery of the section by ensuring the efficient and effective delivery of seamless end-to-end HR transactional services for UNICEF staff in assigned areas. This role ensures quality, timely and consistent client service, while exploring business process improvement opportunities to increase efficiency and effectiveness in accordance with the HR strategy and work plan, aligned with the GSSC Management Plan as well as the goals and strategic needs of the organization.

The incumbent will provide functional and technical guidance to end-users of UNICEF’s electronic/online HR Systems in managing complex HR processes and relevant personal actions. The Human Resources Officer will also be responsible to provide extensive guidance and support to newly appointed staff through training, coaching, work shadowing and contributing to development of best practices and business processes in the area of HR Administration, including monitoring of quality and efficiency in delivery of HR services as well as performance management of responsible staff under her/his supervision.

The effectiveness of the support provided by the Human Resources Officer results in the timely, equitable, transparent and systematic administration of all human resource matters regarding benefits, entitlements, contract renewals and termination and timely and effective training programmes on human resources to newly recruited staff, which in turn will contribute towards the establishment of a client oriented culture in the GSSC, and promote the Centre’s capacity to support country offices in delivering programmes which help the most vulnerable women and children across the world.

Summary of key functions/accountabilities:

1. Ensure equity, transparency and consistency in the interpretation, determination and administration of international and local conditions of service, terms of employment, benefits and allowances in accordance with UN/UNICEF regulations and rules.

  • Advise management and staff on correct interpretation and application of HR policies and procedures and provide guidance as required.
  • Review and approve SAP transactions and related personnel actions.
  • Ensure services are delivered to designated client groups within the expected SLAs with accuracy and high-quality standards.
  • Approve critical transactions in a timely and accurate manner and ensure that HR related transactions/HR entitlements/benefits are monitored in accordance with business processes and service level agreements.

2. Responsible for performance and development of team members.

  • Manage the team and deliver supervisory support on aspects related to performance, leave, training, career development etc.
  • Ensure ongoing monitoring and discussions around individual performance and support development of the staff member by facilitating career progression and opportunities.
  • Enable high-level of staff engagement and morale by providing continuous listening, support, mentoring etc. for team members.

3. Responsible for the delivery and implementation of training related to HR entitlements, benefits and business processes.

  • Support the HR Manager/Specialist in keeping staff abreast on HR rules and regulations, business processes, processing of entitlements and benefits by delivering training and coaching the newly hired workforce in GSSC.
  • Advise managers/supervisors on appropriate approaches to be used in resolving any potential issues.
  • Serve as technical resource person and provide administrative guidance to staff.

4. Contribute to projects, budget preparation and review process.

  • Support the implementation of projects across HR Administration Section and work closely with Subject Matter Experts, Quality Assurance and other support functions within GSSC to streamline and innovate processes.
  • Conduct analysis of staffing patterns and needs of the office. Participate in management meetings affecting HR planning and management.
  • Manage orientation and briefing to newly arrived staff.

To qualify as an advocate for every child you will have…

  • A first university degree (Bachelor’s Degree) is required in Human Resources, Business Administration, International Relations, Social Sciences, Psychology or other related areas. Master’s degree in a relevant field is an asset.
  • A minimum of 2 years of progressively responsible experience in human resources including minimum 6 months managerial / supervisory experience is required. Any supervisory experience including formally backfilling for supervisory roles will be taken into account. 
  • Hands on, and practical experience is required in analyzing and approving transactions with understanding of benefits and entitlements in human resources administration or services.
  • Experience in working in one of the enterprise resource planning systems (such as SAP, Oracle, Peoplesoft, etc.) is required.
  • Work experience with the UN or an international organization is desirable.
  • Previous experience of shared services/business support centre environment is highly desirable.
  • Fluency in English and Hungarian is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.

National Officer (NO) staff are nationals of the country in which they perform functions of a technical and professional nature. Eligible applicants are nationals of Hungary. 

National Officer staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

To qualify as an advocate for every child, you will receive…

  • A competitive salary – access here the UN Salary Scale for Hungary, and here a salary calculator, which is exempted from paying national income taxes on United Nations emoluments
  • Net salary range of HUF 1,184,000- 1,383,666 depending on initial step (medical insurance and pension premiums will be deducted from the net salary)
  • Holidays and leave, including 30 days of annual leaves per year
  • Parental leave
  • Dependency allowance
  • United Nations sponsored medical insurance plan
  • Pension plan
  • Optional life insurance plan
  • Access to professional development and learning programs, online learning and learning path.
  • Official UN language learning opportunities
  • Access to staff well-being support
  • Access to career development support

Please visit Compensation and Benefit site on UNICEF Career page

Remarks: Requirement for internal applicants 

Internal applicants from GSSC are required to complete the courses of Learning Paths that are identified as essential when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.  

This vacancy announcement may be used to fill other similar future positions at the same grade level.

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability and the following core competencies:

  • Builds and maintains partnerships
  • Demonstrates self-awareness and ethical awareness
  • Drive to achieve results for impact
  • Innovates and embraces change
  • Manages ambiguity and complexity
  • Thinks and acts strategically
  • Works collaboratively with others
  • Nurtures, leads and manages people

View our competency framework at:

https://www.unicef.org/careers/media/1041/file/UNICEF%27s_Competency_Framework.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID).

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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