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Service Coordinator - International Family Tracing


  • Organization: BRC - British Red Cross
  • Location: England
  • Grade: Mid level
  • Occupational Groups:
    • Criminology, Extremism, Police Affairs and Anti-Corruption
    • Refugee rights and well-being
    • Managerial positions
  • Closing Date: 2022-07-03

Service Coordinator – International Family Tracing Location: Leeds Armley Court office and covering surrounding areas in West, East and North Yorkshire Hours: 35 hours per week (Working Monday – Friday, 9am – 5pm) Contract: Permanent Salary: £22,837 - £23,801 per annum (salary includes a market supplement of £1,887)

Every Refugee deserves to be in touch with their loved ones. Could you help restore contact between families separated by war, conflict, natural disaster and migration?

We are recruiting for a Service Coordinator within our International Family Tracing team based in Leeds. You’ll have responsibility for coordinating a team of volunteers and delivering quality casework within Yorkshire and The North East. You’ll be working with beneficiaries, maintaining and organising casework and further developing the services. You’ll undertake a range of duties designed to maintain, promote and improve this valuable service.

This is an exciting and rewarding opportunity to join our team, you'll be helping us achieve our mission of supporting people in crisis and making a tangible difference to the people you support.

How you’ll make a difference …

Reporting to the International Family Tracing Service Manager and within a peer group of Service Co-ordinators, you will manage the service delivery and contribute to the service development. You’ll be responsible for implementing and maintaining safe, high quality, needs-led services and will work collaboratively with volunteers, potential service users and other agencies in the provision of service delivery, development, and promotion. The International Family Tracing service helps people look for family members, restore contact, reunite families and seeks to clarify the fate of those who remain missing.

The role might be for you if …

  • You have experience co-ordinating, supervising and motivating volunteers.
  • You have a good working knowledge of person-centred casework and service user’s needs, including experience of working with service users who have experienced trauma
  • You have a demonstrable understanding of how to monitor and improve service quality for the benefits of users and you can contribute to the development and achievement of operation plans.
  • You have the ability to maintain accurate records, file management and have meticulous attention to detail.
  • You have strong interpersonal and communication skills and an ability to build strong and effective alliances and relationships.
  • You have an awareness of current affairs, including conflict situations, and a general knowledge, understanding or experience of safeguarding of young people and vulnerable adults policies.
  • You are able to work under pressure and in crisis situations.

Closing date for applications is 23.59 on Sunday 3rd July 2022, with interviews expected to take place on Thursday 7th July 2022.

Should you have any questions on this role please email us at quoting vacancy ID 5478

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

We offer a wide range of staff benefits; these include:

36 days holiday (including Bank Holidays) - pro rata for part-time and fixed-term roles Option to buy an extra 5 days annual leave Up to 6% contributory pension Flexible working policy

A little bit more about us...

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linkedin - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.