KNOWLEDGE MANAGEMENT OFFICER
Org. Setting and Reporting
This position is located in the Debt Management and Financial Analysis System (DMFAS) Programme of the Debt and Development Finance Branch of United Nations Conference on Trade and Development (UNCTAD). Division on Globalization and Development Strategies. The DMFAS Programme is a technical cooperation programme that provides technical assistance to developing countries to assist them in strengthening their capacity to manage public debt. Its core product is the DMFAS, a specialized debt management software, which is designed to help countries manage their external and domestic public debt. The Programme is currently developing the next version of its software, DMFAS 7.Responsibilities
Under the overall supervision of the Chief of the DMFAS Programme and the direct supervision of the Team Leader of the Quality Assurance and User Support unit, the incumbent will perform the following duties:
1) Produces DMFAS user documentation and online help.
• Plans documentation projects in conjunction with software development projects.
• Implements single sourcing to reuse and manage content.
• Writes, edits and updates the contents of user documentation and online help.
• Creates, tests, compiles and delivers online help systems.
• Designs and creates promotional or marketing material relating to the DMFAS software.
• Defines standards for the layout, graphics and presentation of DMFAS user documentation.
• Elaborates documentation strategies and standards.
• Organizes the validation process for the review of the user documentation and online help.
• Reports on the progress of the user documentation and online help, as requested.
• Researches new technology and methodologies in the field of technical communication.
2) Contributes to the production of DMFAS technical documentation.
• Plans the development and maintenance of training modules.
• Creates, updates and delivers training modules.
• Organizes the validation process for the review of the training modules.
• Reports on the progress of the training modules, as requested.
3) Collaborate in the drafting of technical or functional specifications for new features or enhancements in the DMFAS software.
• Participates in meetings to discusses technical and functional specifications.
• Reviews specifications and provide feedback.
• Organizes validation for specifications, when requested.
4) Support the localization of DMFAS software, user documentation and online help in French and Spanish.
• Reviews and validates text elements of the interface according to established rules and procedures.
• Reviews and validates work returned by localization outsourcing company.
• Participates in project teams, as required.
• Supports the DMFAS biennial debt management conference.
• Contributes to the development of new or revised training/capacity-building modules, as required.
• Submits monthly reports on activities.
PROFESSIONALISM: In-depth expertise in technical communication specifically in the design, planning and production of user documentation, technical documentation and training modules. Very good knowledge of best practices in technical communication including usability, interface design, single-sourcing, localization and other production issues. Excellent knowledge of MadCap Flare to design and implement single-sourcing with multiple outputs, . including Cascading Style Sheets (CSS) snippets, variables and conditions.. Proficiency with Adobe FrameMaker, Captivate, Snagit and SmartDraw. Strong organizational and interpersonal skills. Knowledge of the DMFAS software is desirable. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results. is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication, tailors language, tone, style and format to match audience. demonstrates openness in sharing information and keeping people informed.
TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for
team accomplishments and accepts joint responsibility for team shortcomings.
An advanced university degree (Master's Degree or equivalent degree) in technical communication, computer science, business administration, economics or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.Job - Specific Qualification
A qualification in Technical Communication is desirable.Work Experience
A minimum of 5 years of progressive experience in technical communication that includes 1)
producing software-related user documentation, online help and training modules, working with IT staff and subject matter experts 2) interpreting and explaining highly technical information and 3) autonomously managing multiple projects simultaneously is required.
Experience of producing documentation for use by developing countries is desirable.
Experience within an international organisation is desirable.
English and French are the working languages of the United Nations Secretariat. Fluency in English is required. Fluency in either French or Spanish and knowledge of the other is required.Assessment
Evaluation of qualified candidates may include an assessment exercise which will be followed by a competency-based interview.Special Notice
This position is extra-budgetary and will be for an initial duration of one year. Extension of the appointment is subject to extension of the mandate and/or the availability of the funds.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.