By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Title Associate Resettlement and Complementary Pathways Officer, UNOPS - IICA-1

Panama City

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Panama City
  • Grade: International Consultant - Internationally recruited Contractors Agreement
  • Occupational Groups:
    • Project and Programme Management
    • Human Settlements (Shelter, Housing, Land, Property)
  • Closing Date: 2022-07-06
This is an international position offered under a International UNOPS contract at level IICA 1 and therefore the vacancy is opened to applications of not nationals of Panama. Associate Resettlement and Complementary Pathways Officer

Organizational Setting and Work Relationships

The position for Associate Resettlement and Complementary Pathways Officer may be based in Country Operations, Regional Bureaux or Headquarters.

Under supervision of the Resettlement and Complementary Pathways Officer at MCO Panama, the incumbent's primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, review and submission of cases, monitoring procedural compliance, integrity and quality of case submissions, and ensure progress against targets. S/he takes part in reviewing cases for resettlement and conducting interviews if needed as well as monitoring procedural compliance and quality of case submissions.  S/he contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


- Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals.
- Support monitoring of activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders.
- Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery.
- Support the management of processes to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR¿s resettlement and complementary pathways policies and procedures.
- Support the implementation of UNHCR¿s global resettlement and complementary pathways policies, procedures and guidelines in the AOR.
- Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards. 
- Support and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular.
- Support senior management in maintaining regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards.
- Support government officials and partners undertaking missions related to resettlement and complementary pathways.
- Assist selection missions by resettlement countries to the region/country operations.
- Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways.
- Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices.
- Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS.
- Promote and support the establishment of mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR.
- Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region¿s performance in meeting resettlement targets, challenges and responses.
- Contribute to comprehensive protection and solutions strategies in the country operation or region.
- Perform other related duties as required.

For jobs in the Regional Bureaux only:
- Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans.
- Assist offices in the annual planning exercise for resettlement and complementary pathways.
- Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; assist the supervisor in monitoring procedural compliance.
- Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities.
- Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations  in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection (DIP) at Headquarters.
- Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region.
- Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the DIP for external publications.
- Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required.
- Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways.

Minimum Qualifications

Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Political Science; Social Sciences; International Law; Law; International Public Law; International Refugee Law; International Human Rights Law; Refugee and Forced Migration International Relations; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Protection Learning Programme; Resettlement Learning Programme;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
At least 1 year of professional work experience relevant to refugee protection work, preferably within the international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context.

Sound understanding and ability to implement UNHCR¿s policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Diverse field experience. Experience working in a multi-cultural environment.

Functional Skills
DM-Database Management
PR-Refugee Resettlement programs
PR-Resettlement Anti-Fraud Policy and Procedures
PR-Mixed migratory movement management
(Functional Skills marked with an asterisk* are essential)

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Managerial Competencies
Empowering and Building Trust
Managing Performance
Judgement and Decision Making

Cross-Functional Competencies
Analytical Thinking
Planning and Organizing
Political Awareness Please note that fluency in English and Spanish is essential for this job opening. Please note that this position is offered under a contract at International UNOPS - IICA-1, for an initial period of until 31 December 2022. Extension subject to operation needs, funds and performance

Only short-listed candidates will be notified, and might be requested to sit a test. No late applications will be accepted.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

UNOPS does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. All applications will be treated with the strictest confidentiality.
See below for this postion's Operational Context
======================================================================================================== MCO Panama covers nine countries and territories in Central America and the Southern Caribbean, with field offices/units in six of these countries (Aruba, Belize, Cuba, Trinidad and Tobago, Guyana, and Suriname).

Of the Southern Caribbean countries covered by MCO Panama, there is a different legal and protection context for refugees in each country. Aruba, Suriname and Trinidad and Tobago have ratified or acceded to both the 1951 Convention relating to the Status of Refugees and its 1967 Protocol. Although Trinidad and Tobago has a national refugee policy, it has not yet been fully implemented, nor does it have any domestic refugee legislation. Guyana and Curacao are not parties to either to the 1951 Convention nor its 1967 Protocol, and have no policies relating to refugees or asylum-seekers. The lack of refugee legislation or policies results in significant protection gaps for refugees in the Southern Caribbean. In the absence of domestic asylum adjudication systems in majority of the Southern Caribbean countries, the office implements the strategic use of Refugee Status Determination (RSD) under UNHCR¿s mandate for a diverse population comprised of over 30 countries of origin, with Venezuelans comprising the highest number of asylum-seekers in the Southern Caribbean. Although there are generally no restrictions on refugees¿ freedom of movement within the various Caribbean countries, many refugees are required to report periodically to the immigration authorities, have limited access to work or education rights and have no path to permanent residency, thus precluding them from a durable solution. At the same time, several countries in the Caribbean use detention as a migration management strategy, and there are examples of refugees detained under threat of deportation or refouled to their country of origin.

Therefore, the prospects for local integration are limited, where refugees cannot effectively exercise their rights. Caribbean small island states, given their limited resources and absorption capacity, welcome resettlement efforts as a demonstration of responsibility-sharing. Within this context, UNHCR uses resettlement strategically in the Caribbean to respond to refugees with the most urgent needs and to support efforts to create more favorable asylum procedures and local integration prospects.

MCO Panama will work with the various UNHCR field operations to identify cases at high risk in the country of asylum with an eye towards resettlement or for RST for already recognized refugees. The resettlement programme has significantly improved in the last couple of years and given the high variety in case profiles, the caseload can be complex and time consuming. The closing date for submission of applications is 06/07/2022 (Midnight Geneva time).
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.