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UNOPS Protection Assistant LICA 4, Pichincha


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Quito
  • Grade: Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Protection Officer (Refugee)
    • Project and Programme Management
  • Closing Date: 2022-07-06
Foreign candidates, to be considered eligible for this position, must have a temporary or permanent residence in Ecuador that allows them to carry out work activities in the country.

Title: Protection Assistant
Project: UNHCR ¿ Protection of Refugees in Ecuador
Duty station: Pichincha (Solanda), Ecuador
Section/Unit: UNHCR Protection Unit
Contract/Level: Local Support, LICA 4 (USD 1.671,oo)
Duration: From 15 July to 31 December 2022
(Possibility of extension depending on performance and budget)
Supervisor: Head of Sub-Office Pichincha, Ms. Yolanda Zapata. Protection Assistant

2. Purpose and Scope of Assignment

The Protection Assistant normally reports to a more senior Protection colleague.  The incumbent provides functional and administrative support to the protection unit on protection related liaison, correspondence, monitoring, case management and reporting activities.  

The Protection Assistant also supports the protection unit in designing a comprehensive protection strategy and in providing quality, timely and effective protection responses to persons of concern (PoC). S/he may liaise externally with local authorities and partners on correspondence and/or protection issues as guided by the supervisor.

The Protection Assistant also facilitates the involvement of PoC in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.  


- Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct.
- Observe and respect protection related Standard Operating Procedures (SOPs).
- Provide functional and administrative support in all protection related AGD based programming with implementing and operational partners.
- Provide functional and administrative support in implementing participatory approaches, needs assessments, monitoring, reporting and case management. 
- Support assessments on durable solutions through voluntary repatriation, local integration and where appropriate, resettlement.
- Facilitate liaison with competent authorities for the issuance of personal and other relevant documents.
- Assist in drafting reports, routine correspondence, updating relevant databases and compiling statistics within the Area of Responsibility (AoR).
- Select PoC for preliminary interviews and decide which relevant information to share.
- Enforce integrity in the delivery of protection services by local implementing partners.
- Perform other related duties as required.

3. Monitoring and Progress Controls

- Compliance and reporting of weekly and monthly monitoring activities of immigration control posts, at transit points or in various communities.
- Case management, using the PRIMES database.
- Reports on field visits and activities to strengthen protection networks.
- Preparation and compilation of information for the monthly report based on the regional Platform.
- File notes of relevant meetings, workshops and events.
- Preparation of reports.
- Periodic entry of the cases attended in the progres database.
4. Qualifications and Experience

a. Education

- University Degree in Law, Social Sciences, Social Work, Psychology or any other related field.

b. Work Experience

- Minimum 2 years of experience in relevant topics.
- Work experience in border monitoring, advocacy and institutional relations.
- Work experience with social organizations, public sector institutions and / or international organizations will be an advantage.
- Experience with the refugee population or groups in a situation of vulnerability. c. Key Competencies

- Ability to work in difficult conditions and under stress.
- Ability to work within an international and multicultural environment.
- Ability to work with individuals in vulnerable situations.
- Willingness to work in emergency situations.
- Ability to handle confidential and sensitive information in a professional manner.
- Availability to mobilize at the community level and other cities.
- Computer skills: Word, Excel, internet, powerpoint, Kobo.
- Languages: fluent, spoken and written Spanish. English would be a benefit. English is DESIRABLE 5. Submission of applications

A. English Desirable.
B. Shortlisted candidates will sit a technical test, tests not eliminatory
A) Foreign candidates, to be considered eligible for this position, must have a temporary or permanent residence in Ecuador that allows them to carry out work activities in the country.
B) Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of full vaccination against COVID-19, independently of contract type and duration. The recommended candidate(s) will be required to provide the proof of vaccination prior to recruitment.
C) If recommended, the candidate must submit a current and updated RUC Unique Taxpayer Registry and a voluntary contribution certificate to the Ecuadorian Institute of Social Security IESS. Voluntary IESS securities will be covered by the staff member. The salary offered is in net terms.
D) If you wish to be considered for this vacancy, please submit your application according to the following instructions:

- EXTERNAL CANIDATES: Candidates who do NOT have access to the MSRP system should submit their application through UNHCR's official site for applications: ¿ Careers ¿ Vacancies ¿ Ecuador ¿ UNOPS Protection Assistant LICA 4 ¿ PICHINCHA.

- CANDIDATES WITH ACCESS TO THE MSRP: The application must be submitted by:

MSRP - Self-Service - Recruiting - Careers - Ecuador - UNOPS Protection Assistant LICA 4 ¿ PICHINCHA.

(In case of technical problems, please enter with a different browser).

For any technical issues encountered during the online application, please contact the Global Service Desk ([email protected]) prior to the deadline to allow sufficient time to resolve issues.

For any questions about the selection process, contact Human Resources ([email protected]).

See below for this postion's Operational Context
======================================================================================================== 1. General Background

UNHCR has been in Ecuador since 2000. The operation in Ecuador is fundamentally driven to deliver protection and solutions to a variety of persons of UNHCR¿s concern such as asylum-seekers, refugees, and stateless in partnership and close collaboration with national authorities as well as non-governmental organizations and communities. Particular attention and specific multi-faceted protection and assistance is often provided within short timeframes and at times little resources in demanding operational environment. 

The operation is coordinated at the national level by the country office in Quito. In addition, UNHCR has Sub-Offices in Quito (Solanda), Ibarra and Guayaquil; Field Offices in Esmeraldas, Huaquillas, Tulcán, Lago Agrio, and Field Units in Manta, Cuenca and Ambato.

Ecuador is a destination and transit country for persons in need of international protection. Over the past two decades, Ecuador has been hosting more than 70.527 recognized refugees (mainly Colombians) and has become a main destination and transit country for Venezuelan refugees and migrants. Over 2.2 million have arrived in Ecuador since 2016. In 2019 Venezuelans have been arriving in Ecuador at an average of 1,950 people per day, almost all through the border crossings with Colombia. While 80% of Venezuelans arriving in Ecuador are in transit to third countries, official estimates are that more than 400,000 are residing in Ecuador. A large percentage of Venezuelans in transit by foot or public transport to another country or city in Ecuador pass through the area of responsibility.
The field office Quito (Solanda) is responsible for the operation in the center of Ecuador (Pichincha, Santo Domingo, Chimborazo, Cotopaxi, Tungurahua, Bolivar, Pastaza and the north of los Rios). The Area of responsibility hosts approximately 40 - 50% of all Venezuelan and Colombian persons of interest residing in the country. The field office provide assistance to people from other continents such as Africa and the Middle East who they don¿t always speak Spanish. In the field office, UNHCR works with a total of 12 implementing partners, and coordinates with a large number of operational partners, both from the government and civil society. The interventions mostly focus on urban refugees facilitating their local integration, strengthening local protection mechanisms and its accessibility, the promotion of livelihoods and peaceful coexistence. Moreover, a considerable number of persons in transit to third countries staying few days until they gather resources to continue their journey. Age, ethnicity, gender and other diversities approach has a determining role in this strategy.

The field unit Ambato falls under the Field Office in Quito. The field unit Ambato focuses work mostly on Tungurahua, Cotopaxi and Chimborazo, but also map the situation in Bolivar and Pastaza. The small field unit led by the assistant field officer will coordinate actions with the government, partners, as well as search solutions for people with specific needs. The new presence of both UNHCR and a few partner organizations, will focus on improving access to rights of PoC, as well as working with community-based protection and working to reduce growing xenophobia in the region. If the needs of the mapping so require; the unit will also lobby towards an increased presence of actors in the locality. 

Therefore, UNHCR seeks to recruit persons devoted to the purposes of the Office of the High Commissioner for Refugees who have commitment to humanitarian principles and functionally relevant work experience with different stakeholders. The candidates should have flexibility/adaptability i.e. analyzing, adapting to, and working effectively in a variety of situations, often under demanding conditions, and coping with the unforeseen or unexpected. Team spirit as well as result orientated performance is also required. The candidates should have strong communication skills (written and spoken) principally in Spanish language. A high level of mobility and adaptability is required of the candidates as they may be requested to take up field mission in and out of the country at short notice. Previous working experience in the sierra centro region, preferably in terms of human mobility, is highly recommended for this position.  The Protection Associate will report to the Head of Office. The deadline to send your application is: 7 July 2022, 17h00 Ecuador Time (8 July 2022, 00h00 Geneva Time)
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.