Monitoring, Evaluation, Accountability and Learning (MEAL) Assistant
Between February 7-23, 2022, an IRC team undertook a scoping mission covering Poland and Ukraine to better understand the context, humanitarian and civil society landscape, and anticipated service gaps in the event of an escalation of conflict in Ukraine. As of February 24th, the IRC has pivoted to an emergency response, and have identified partner agencies in Ukraine and Poland to facilitate immediate assistance that can be used where it is the most needed. Simultaneously, the IRC is establishing operations across Ukraine to complement partner response services either in breadth or scale.
Scope of work
The MEAL Assistant will be responsible for supporting the feedback and community engagement work for the IRC’s emergency response programming, ensuring all community feedback is collected and responded to in a timely manner. The MEAL Assistant will also be responsible for supporting other MEAL activities, as needed. S(H)e will work closely with the MEAL Officers to ensure the timely availability of analyzed data to inform project decision making and monitoring for action. S(H)e will conduct monitoring visits and provide capacity building support to ensure all program data collected is of high quality, and to ensure that feedback mechanisms, monitoring tasks and needs assessment are conducted and of high quality.
Feedback/Community Engagement Planning, Implementation, and Monitoring
Verify that the feedback channels for all sectors are in-place: this may include, responding to the feedback hotline, conducting field visits, surveys and/or facilitating focus group discussions
Support reports on the implementation and use of feedback channels, per sector, including limitations and challenges;
Communicate successes and challenges of each feedback mechanism or channel to the Client Responsiveness Officer and Manager, in writing and verbally.
For cross-cutting feedback channels, such as a hotline: receive, report, and respond to feedback from clients during working hours.
Classify feedback, inquiries, and complaints according to IRC risk levels.
Regularly record feedback received and responses given using IRC templates and reporting mechanisms; provide feedback data to external working groups
Ensure that clients receive responses to inquiries, requests, and complaints, and keep a record of how and when the IRC responded.
Report on the number of cases that are closed/responded to, and the timeframe in which they are responded to.
Report on any challenges encountered with the feedback channels.
Accompany teams to visit sites and support with MEAL activities in the field, as needed.
Act as a data collector for monitoring activities, including calling clients to request information, documentation of client calls, and completing survey data collection.
Travel to the field to complete needs assessments with community members of affected communities.
Support with any data entry, transcription, or translation, as needed
Administrative activities and other duties as assigned by supervisor.
Human Resource Management
The MEAL assistant will not supervise any position.
Other duties as assigned.
Excellent knowledge of Word, Outlook, and Excel.
Excellent organization skills: the ability to work independently and productively in a fast-paced environment.
Must be a team player with excellent interpersonal skills and ability to work under pressure in a stressful environment, displaying patience, compassion and diplomacy.
Ability to be innovative, flexible, and adaptive.
Must be currently located in: Vinnytsia
Must be fluent in: Ukrainian, Russian and English a plus
The position will be based in Vinnytsia with travel to field sites. The position will require visits to the field to monitor program work. The position may be required to travel outside of duty station oblast.
Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.