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AIRS Caseworker


  • Organization: IRC - International Rescue Committee
  • Location: Oakland
  • Grade: Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
  • Closing Date:

Job Summary: The AIRS Caseworker is a full-time position that will support the Economic Empowerment department by providing case management and access to supportive services to Afghan humanitarian parolees enrolled in early employment programs. The IRC in Oakland’s Economic Empowerment department provides early employment, financial coaching and career development services to ensure clients achieve self-sufficiency and economic independence.

The AIRS Caseworker will work closely with Economic Empowerment Specialists who support clients in meeting their employment, asset-building, and self-sufficiency goals through enrollment in English classes, job readiness training, and individualized job placement. The AIRS Caseworker will provide case management to these clients to ensure their basic needs (housing, food security, access to transportation, etc.) are met so that the clients can fully participate in job readiness activities and achieve self-sufficiency goals. The AIRS Caseworker will also work closely with the Resettlement and Afghan Parolee Assistance team at IRC to ensure the Caseworker has in-depth knowledge of the full range of benefits, resources, and services available to Afghan humanitarian parolees.

Major Responsibilities: 

Direct Services:

·       Provide intake, assessment, and program orientation to clients eligible for employment services.

·       Work closely with Economic Empowerment Specialists and clients to develop individualized self-sufficiency plans that include unmet basic needs and barriers to self-sufficiency.

·       Provide case management to enrolled clients including applications for rental assistance programs, access to the full range of public benefits available to the client, access to digital platforms, and referrals to transportation and cultural orientations as needed.

·       Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized. 

·       Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. 

·       Train and supervise program interns/volunteers.

Compliance Documentation:

·       Detail each client interaction in accordance with program requirements.

     Ensure timely and accurate compliance to all reporting requirements, including database management, case   noting, and file maintenance.

Team/Office Participation:

·       Participate in all program meetings (both R&P/APA and EE), staff development activities, and other duties as assigned.

·       Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.

·       Comply with all policies, procedures, and protocols of the agency.

·       Training and providing guidance to volunteers recruited to support IRC’s mission.

·       Other duties as assigned.

Key Working Relationships:

Position Reports to:  Employment and Asset-Building Coordinator

Position directly supervises: Program Interns and Volunteers

Indirect Reporting: Economic Empowerment Manager, Resettlement Manager
Other Internal and/or external contacts:

Internal: Position will develop working relationships with internal direct service staff and the early employment team

External:  Position will develop working relationships with provider partners and County liaisons.

Job Requirements:

·       Undergraduate degree preferred; equivalent work experience may be substituted

·       2+ years of related professional experience, preferred

·       Minimum of 1 year of experience with direct client services and/or case management, preferred

·       Demonstrated success working and communicating effectively in a multi-cultural environment

·       Experience working with refugees and/or low income populations preferred

·       Self- starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively

·       Strong ability to develop and maintain external partnerships

·       Excellent written and verbal communication skills

·       Fluency in Dari, Farsi, Pashto is strongly preferred.

Working Environment:  

·       Standard office work environment with regular travel throughout the service delivery area and regular work in Hayward and Fremont

·       Potential for hybrid in-person/remote work schedule


COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).


Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 


Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 



We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.