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Victim Services Caseworker


  • Organization: IRC - International Rescue Committee
  • Location: Glendale
  • Grade: Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Legal - Broad
  • Closing Date:

Job Overview:

The primary role of the Victim Services Caseworker is to provide comprehensive, culturally appropriate, client-centered case management services for foreign victims of crime, including completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access.  This position is also responsible for assisting with administrative tasks including case notes, case file management, and data collection.

Major Responsibilities:

  •  Provide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking)
  •  Assessing and evaluating the needs of victims while providing appropriate services
  • Build and maintain relationships with various local, state, and federal law enforcement agencies.
  • Develop strategies to further assist in the identification and referral of victims of crime in Arizona
  • Ensure acute needs are met in a timely and culturally appropriate manner for each program participant.
  • Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met
  • Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants.
  • Provide comprehensive case management services, including assisting with accessing community resources through local partners.
  • Provide appropriate legal referrals and help identify and arrange social activities in-line with service plans.
  • Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
  • Complete case notes in a thorough and timely fashion.
  • Track program activities, compile data and draft reports as required by donor and agency specifications
  • Coordinate services across multiple programs to ensure client needs are addressed
  • Participate in all program meetings, staff development activities and generally be an engaged team member
  • Comply with all policies, procedures, and protocols of the agency.
  • Other duties as assigned

Key Working Relationships:

Position Reports to:  Victim Services & Anti-Trafficking Supervisor
Indirect Reporting:

Job Requirements:


  •  Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

  •  2+ years of related work experience; 1 year minimum working with victims of crime or other vulnerable populations.
  •  Case management and/or victims assistance experience preferred

Demonstrated Skills and Competencies:

  •  Excellent written and spoken English skills, Spanish-bilingual ability preferred
  •  Strong organizational skills and detail-oriented
  • Excellent writing and analytical skills
  • Public Speaking and/or presentation experience preferred
  • Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment
  • Computer literacy, data base experience preferred
  • Ability to work independently and be a flexible team player

Language Skills:

  •  Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

  •  Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
  •  In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

  •  A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  •  May require occasional weekend and/or evening work.
  • Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).



COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 





We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.