New York City
SCOPE OF WORK:
The Deputy Director is responsible for oversight and implementation of a portfolio of direct service programs for approximately 2,000 refugees, asylees, asylum seekers, immigrants, and other community members each year to achieve thriving, self-sufficient lives through a continuum of programs and services offered through its New York City office. Current programming within the portfolio includes case management, employment and career development, public benefits navigation, financial capability and microlending, adult education, children and youth services, health education and navigation, and immigration legal services. The Deputy Director also supports a wide variety of office management and administrative responsibilities. As a member of the New York office’s Senior Management Team (SMT), they contribute to long-term strategic planning and support implementation and achievement of the office’s strategic plan. Additionally, this role represents IRC in the local community and engages regularly with external audiences to increase awareness, generate support, and raise visibility of IRC’s work and client strengths and needs.
The Deputy Director coordinates closely with the Executive Director to achieve the following goals:
- Promote client success and opportunities to thrive with a strong emphasis on empowerment and high-quality service delivery.
- Ensure consistency with donor requirements and provide technical support, oversight, and leadership to internal and external stakeholders.
- Forge strong programmatic linkages, coordination, and communication between all teams.
- Proactively implement processes and procedures that ensure clients are connected seamlessly to relevant programs throughout the agency.
- Promote strong relationships across teams and implement a client-centered service methodology.
- Ensure that all program areas have clear goals, outcomes, and strategic plans leading to the sustainability and growth of programming.
- Support new project design and program development, incorporating client satisfaction and client feedback to continuously improve and offer responsive programming.
- Develop and maintain strategic community partnerships with other service providers, government agencies, foundations, employers, and other key stakeholders.
- Monitor program quality and progress toward goals; ensure that program outcomes meet proposed goals; adjust goals as needed in response to learning, client feedback, and context.
- In coordination with the Executive Director, ensure that programs maintain sound fiscal management and implement and align with HR policies and procedures.
- Promote a positive working environment that is diverse, equitable, inclusive, and accessible for all, in accordance with the IRC Way Standards for Professional Conduct and policies on Beneficiary Protection from Exploitation and Abuse, Safeguarding, Anti-Workplace Harassment, Respect at Work, Fiscal Integrity, and Anti-Retaliation.
- Provide high level leadership in accordance with IRC’s People Manager Standards, including:
- Represent the IRC in public and private settings through presentations and information sharing, as needed.
- Participate as member of the IRC New York Senior Management Team.
- Other related duties as assigned.
Compliance & Administration
- Ensure that programs comply with all contractual, reporting, and match requirements.
- Manage timely, accurate, and high-quality data collection across all programs.
- Produce reports and impact data to provide insight to internal and external stakeholders and inform program design.
- Maintain sound fiscal management and comply with all HR and donor policies and procedures.
- Represent office and assigned programs with IRC headquarters (HQ).
- Guide the implementation of HQ-led initiatives.
- Bachelor’s degree is required; graduate degree in non-profit management, public administration, human services, social work, or a related field preferred.
- Experience successfully implementing strengths-based models in refugee resettlement, immigrant services, torture rehabilitation, and/or a similar area of programming to serve a diverse caseload of vulnerable populations.
- Minimum of eight (8) years of professional work experience with progressive levels of responsibility, including supervisory and program management experience.
Demonstrated Skills & Competencies:
- Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.
- Commitment to leading in a way that recognizes that IRC’s work is best accomplished through the true collaboration and empowerment of individuals from many cultures with a great variety of skills and perspectives.
- Strong experience with program management, strategic planning, and conducting monitoring and evaluation activities to ensure program quality.
- Solid relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships with donors, volunteers, community partners, government agencies, community leaders, clients, and colleagues at all levels.
- Proven leadership and team-building skills.
- Excellent verbal and written communication skills; fluency in English required.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with outstanding problem-solving skills, sound judgement, and the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- A combination of standard office environment, with the potential for remote work on a limited basis.
- Occasional weekend and/or evening work required.
- Staff are required to adhere to IRC’s COVID risk mitigation policies, which may include masking, physical distancing, enhanced hygiene practices, symptom screening, and isolation and quarantine when needed. IRC policies may be stricter than federal, state, or local level policies.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
The anticipated annualized offer range for this position is $97,300 - $108,000. Please note the published compensation range is specific to candidates based in the New York Metropolitan area. Ranges are based on external market, geographic location, job type, internal equity, and budget. Salary offers are calibrated by individual candidate experience and skills relative to the defined job requirements.