Salt Lake City
Job Summary: Under the supervision of the Executive Director, the Resettlement Director is responsible for primary oversight of the IRC in Salt Lake City’s direct services programs for new refugee arrivals including R&P, Matching Grant Employment Services, Extended Case Management, Health and Wellness and Education. Critical to this position is exercising leadership and coordination by instilling teamwork, communication, quality and effectiveness in IRC programs integrating services and programs to provide a seamless experience for clients particularly as it relates to case management, health, education, and employment services. The Resettlement Director serves on the senior leadership group supporting a wide variety of office management responsibilities including filling in for the Executive Director, as needed, and participating in leadership efforts on Strategic Action Planning.
In addition, this position will assist in financial management of program budgets, and oversight of reporting for program areas. Key responsibilities include the leadership to staff, ensuring proper execution of federal Resettlement & Placement (R&P), Extended Case Management (ECM), Matching Grant (MG) contracts, Utah Department of Health (UDOH) contracts and education programs to sustain and grow programs that aligns with the SLC office’s Strategic Action Plan and assuring all programs remain in compliance with donor expectations and are properly implemented, meeting stated goals.
COMPLIANCE & ADMINISTRATION
- Ensure that programs comply with all contractual and reporting requirements, achieve required outcomes, provide quality services and meet the needs of our core refugee/asylee stakeholders, with special oversight of large contracts including R&P, ECM, MG, and others.
- Serve as leader in the continuing development and implementation of data tracking systems across IRC Salt Lake City to ensure quality data collection across all programs; produce reports and impact data to provide insight to internal and external stakeholders on IRC’s impact.
- In coordination with the Salt Lake City Finance department, ensure that programs maintain sound fiscal management and implement and comply with all HR policies and procedures.
- Work with Executive Director and other leadership staff to complete reporting of required reports to IRC HQ, State Refugee Coordinator, State Refugee Health Coordinator and other donors/funders.
· Ensure clients are linked with the appropriate social service, employment, educational, health care and transitional income providers in a timely manner.
· Ensure close programmatic linkages between all IRC programs and departments; proactively work to ensure consistent adherence to all compliance standards and other donor requirements across the Salt Lake City programs.
· Support existing projects and new project design/program development that align with Outcomes and Evaluation Framework (OEF).
· Identify and disseminate best practices for program development across Salt Lake City programs
· Lead on programmatic outreach to new target populations and incorporating client voice into program services.
· In coordination with the Executive Director and direct reports, implement and develop new programs aligned with the office vision and goals;
· Work closely with the Development team to ensure sound program design, grant writing and grants management standards are met.
· Work with Development, Finance and program staff to ensure all program budgets are monitored and managed effectively and program outcomes meet proposed goals.
- Maintain Gender, Equity, Diversity and Inclusion standards and work with programs to ensure standards are met, including evaluating program log frames through diversity, equity and inclusion lens.
- Serve as a member of Salt Lake City’s leadership team and senior leadership group, participating in strategic and office-wide discussions and processes.
- Provide leadership and supervision to a team of approximately (5-7) management-level direct reports. Foster a culture that promotes leadership and management development skills to effective mentor and supervise staff.
· Work closely with agency senior staff and other employees, and ensure good working relationships with other departments/programs, fully implementing a client centered service methodology across the agency.
· Update and train staff on reporting and case management and other programmatic requirements and effective customer service through one-on-one or team training sessions.
· Interact as office and initiative liaison with IRC headquarters, as needed.
· Assist Executive Director in budgeting process, contracts management and other duties, as needed.
EXTERNAL AFFAIRS/PUBLIC RELATIONS
- Represent the IRC in public and private setting through presentations and information sharing, as needed.
- In cooperation with the Executive Director and Development Manager, develop and manage a comprehensive outreach/working relationship with stakeholders including clients, volunteers, other providers, elected officials, business people and donors.
- Develop and maintain strategic community partnerships with other service providers, government agencies, foundations, employers, and other key stakeholders.
- Other related duties as assigned.
- BA in Human Service, Business, Non-Profit Management, Public Administration another related field. Graduate degree preferred.
- Minimum of seven years of experience in non-profit management, program development and management and staff supervision required.
- Demonstrated ability of fiscal management and reporting.
- Excellent communication skills both written and verbal, as well as public speaking.
- Good organizational and project management skills.
- Ability to work under pressure and meet deadlines.
- Ability to effectively work in a multi-cultural work environment.
- Up to 10% travel may be required.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.